Key words to be revised

Question 1

Limited flexibility

Answer 1

Specialized employees may not be able to adapt to changes in the marketplace or take on new tasks outside of their area of expertise.

Question 2

Boredom and burnout

Answer 2

Performing the same task repeatedly can lead to boredom and burnout among specialized employees.

Question 3

Dependency

Answer 3

Specialized employees can create dependency on a particular individual, which can create problems if that employee leaves the company or is unable to work.

Question 4

Increased efficiency

Answer 4

Employees can perform tasks more quickly and accurately.

Question 5

Higher quality work

Answer 5

Employees can develop a deep understanding of their area of expertise.

Question 6

Cost savings

Answer 6

Reduces the need for rework and improves the bottom-line.

Question 7

Span of control

Answer 7

The number of employees that report to a manager.

Question 8

Unity of command

Answer 8

The principle that employees should only have one direct supervisor.

Question 9

Chain of command

Answer 9

The formal line of authority in an organization.

Question 10

Delegation

Answer 10

The process of assigning tasks and authority to a subordinate.

Question 11

Functional departmentalization

Answer 11

Groups employees by their job function

Question 12

Product departmentalization

Answer 12

Groups employees by the products they work on.

Question 13

Customer departmentalization

Answer 13

Groups employees by the type of customer they serve.

Question 14

Geographic departmentalization

Answer 14

Groups employees by the geographical region they work in.

Question 15

Span of control

Answer 15

The span of control refers to the number of subordinates that a manager or supervisor can effectively supervise and control.