Knowledge Checks - Chapter 10 Flashcards Preview

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Flashcards in Knowledge Checks - Chapter 10 Deck (15)
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1
Q

__ __ is the process of identifying all individuals or organizations that can be positively or negatively impacted by the project

A

identify stakeholders

2
Q

Identifying all potential stakeholders, their potential impact on the project and assessing how key stakeholders may respond to specific situations is called __ __

A

stakeholder analysis

3
Q

The __ __ includes all information about the stakeholder, including his/her power, impact, and influence level on the project

A

stakeholder register

4
Q

An approach to increase the support for the project and minimize negative stakeholder influence is called a __ __ __

A

stakeholder management strategy

5
Q

Only __ % of your message is conveyed in the words themselves, while __ % of the message is conveyed in vocal tone and inflection and __ % in body language

A

7% words, 38% tone, 55% body language

6
Q

The formula that determines the number of communications channels is expressed as __

A

n(n-1) / 2

7
Q

The key output of the Plan Communications process is the __ __ __

A

communication management plan

8
Q

The three fundamental communications methods are known as __, __, and __

A

interactive, push, pull

9
Q

Distribute Information and Manage Stakeholder Expectations occur in the __ process of the Project Management Life cycle

A

executing

10
Q

The process of attentively responding and verifying what the sender of a message is communicating to you is called __ __

A

active listening

11
Q

The four basic types of communications are known as: __ __, __ __, __ __, and __ __

A

formal written, informal written, formal verbal, informal verbal

12
Q

A __ report describes where the project now stands, while a __ report describes what has been accomplished, and a __ report compares actuals to the performance measurement baseline

A

status, progress, variance

13
Q

A project manager spends __ % of their time on communication activities

A

90%

14
Q

The three types of forecasting methods are described as: __ __ methods, __ / __ methods and __ methods

A

time series, causal/econometric, judgmental

15
Q

The Report Performance process has as a key output, __ __, and occurs in the __ __ __ process group

A

performance reports, monitoring & controlling