Kotter and Schlesinger's Barrier to change

Question 1

what are barriers to change

Answer 1

resisiting forces that could make change more difficult to implement

Question 2

what are the 4 reasons for resistance to change

Answer 2

Self Interest
Inertia/low tolerance for change
Misunderstanding/lack of trust
diffferent assessment of the situation

Question 3

what is self interst

2 points

Answer 3

individual got a narrow outlook , if the change was to happen they only consider the impact of the change on themselves not the business

Question 4

in terms of self interst individuals may loose something of….. such as …. and ….

Answer 4

individuals may loose something of value such as status and pay

Question 5

give example of self interest sainsburys where individuals lost omething of value

Answer 5

2018 spoke announcdd delayering - this can put someone that had a managment roel in the bs to someone with a lower grade of ststus and pay

Question 6

in terms of self interest change could involve changes to working practices that may be percieved as

Answer 6

-ve

Question 7

in terms of self intersgt and placing own intersts above that of the bs what might be the internal dialogue of the employee , SAINSBURYS

Answer 7

maybe i understand why bs wants to delayer but that affects me so i dont like it

Question 8

What is Inerita/Low Tolerance for Change

Answer 8

Individual fear change as they may have to develop skills and may not believe got capacity to

Question 9

in inertia employees are

Answer 9

unwilling to adapt or underake training

Question 10

inertia may also be becasue

Answer 10

?

concerned for other in the workforce

Question 11

misunderstanding/ lack of trust
and different assesment of the situation are due to

Answer 11

information failure

Question 12

what is misunderstanding/lac of trust

Answer 12

dont understand information being given

lack of trust that im being given full information
or

dont trust what managment are doing with the info so i dont wanna go ahead

Question 13

misunderstanding/ lack of trust is often down to

Answer 13

a lack ot percieved lack of comumication between managers and workers

Question 14

lack of trust can also be becasue employee not trusting managers assesments because of

Answer 14

previous trust issues : such as a manger saying theyre taking on more opinions in an attempt to change culture but go on with the descision anyway

Question 15

what is differnt assesmne tof hte situation

Answer 15

when employees may see more costs than benefits ot teh proposed change and mangers see more benefits than costs

dont agree with what managers assessment of situation and recommendayion for the change

Question 16

in different assement of the situation who doesnt necessarily agree witj managers assesment of the situation & what theyre reccomending to change

Answer 16

stakeholders

Question 17

what theory/model can we loop into different assessment of the situation

Answer 17

stkh analysis

Question 18

in differnt asement of the situation stakeholders are looking at the same information but

Answer 18

being interpreted in a different way

Question 19

what are oteh barreirs to change

Answer 19

stkh resisting change
lack of finance
time constraints
legal restrictions
levels of competiton preventing change

Question 20

in terms of dtakeholders resisting change give me a real life example

Answer 20

customers were not with teh change - snapcaht 2-18 redesigned app& customers werent satisfied

sh dont wanna invest lots of capital in a riskly veture

Question 21

give example of leagl restrictions as a barrier/resitance to change q

Answer 21

wanna open 24 hours a day 7 days a week but not able to due to local trading laws

e.g Night workers must not work more than an average of 8 hours in a 24-hour period.

Question 22

explain how levels of competition can be a resitance to chang e

Answer 22

if comp makes a change and w make same change to be similar we wont be differentiated and losse our copm advantage/usp ?