Kotter and Schlesinger's Six Ways of Overcoming Resistance to Change

Question 1

What are the six methods?

Answer 1

Education and communication
Participation and involvement
Facilitation and support
Negotiation and agreement
Manipulation and co-option
Explicit and implicit coercion

Question 2

Education and communication

Answer 2

Raise awareness for reasons for change and how it will be carried out.
Discussions, presentations and reports

Question 3

Participation and involvement

Answer 3

Key stakeholders should be involved in the design and implementation of the change. If involved, they feel more engaged.

Question 4

Facilitation and support

Answer 4

Listening to concerns of workforce will help workers adjust. Biz should also provide training

Question 5

Negotiation and agreement

Answer 5

Giving stakeholders opportunities to negotiate and compromising on key sticking points can lead to full agreement. Financial/non-financial incentives offered.

Question 6

Manipulation and Co-option

Answer 6

Give a resisting employee a desirable role in the process to gain cooperation. Risky as workers can feel tricked into agreeing. Manager may exaggerate.

Question 7

Explicit and implicit coercion

Answer 7

Threaten resisting employees. Redundancy, losing promotion or transfer