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PCM 0006 > L01 Communication > Flashcards

L01 Communication Flashcards

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1
Q

Definition

What is communication?

A

Process of creating or sharing meaning in informal conversation, group interaction, or public speaking

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2
Q

Communication

  • Latin
  • Meaning
A
  • Communicares
  • To share or to make ideas common
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3
Q

Communication Process

Participants

2

A
  1. Sender
  2. Receiver
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4
Q

Communication Process

Transmits the message

Participant

A

Sender

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5
Q

Communication Process

Interprets the message

Participant

A

Receiver

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6
Q

Communication Process

Verbal utterances, visual images, and non-verbal behaviors

A

Message

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7
Q

Communication Process

Meaning is attributed during communication

A

Messages

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8
Q

Communication Process

Ways participants make sense of messages

Messages

A

Meanings

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9
Q

Communication Process

Words, sounds, and actions that represent specific ideas and feelings

Messages

A

Symbols

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9
Q

Communication Process

Process of putting your thoughts and feelings into words, non-verbal cues, and images

Messages

A

Encoding

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10
Q

Communication Process

Process of interpreting another’s message

Messages

A

Decoding

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11
Q

Communication Process

When a message is complex:
* Organize into sections or order
* Better understanding

Messages

A

Form (Organization)

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12
Q

Communication Process

Common or shared understanding through environmental signals

A

Context

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13
Q

Communication Process

Expectations of the sender and the receiver

A

Context

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14
Q

Communication Process

Location, environmental conditions, and distances between communicators and the time of day

Context

A

Physical Context

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15
Q

Communication Process

Nature of relationship between participants

Context

A

Social Context

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16
Q

Communication Process

Background provided by previous communication episodes between the participants that influence understanding in the current encounter

Context

A

Historical Context

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17
Q

Communication Process

Moods or feelings of the particiapnts during the communication encounter

Context

A

Psychological Context

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18
Q

Communication Process

Values, attitudes, beliefs, orientations, and underlying assumptions prevalent among people in a society

Context

A

Cultural Context

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19
Q

Communication Process

Means by which a message is transmitted

A

Channel

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20
Q

Communication Process

Verbal symbols, non-verbal cues, and visual images

Channels

A

Face-to-Face Communication

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21
Q

Communication Process

Non-verbal cues:
* Movements
* Touch
* Gestures
* Visual symbols

Channels

A

Technologically Mediated Communication

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22
Q

Communication Process

Any stimulus that hinders the process of communication

A

Interference

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23
Q

Communication Process

Sights, sounds, and other stimuli in the environment

Interference

A

Physical Interference

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24
# Communication Process Internal distractions based on thoughts, feelings, or emotional reactions to symbols | Interference
Psychological Interference
25
# Communication Process Language and its cultural environment | Interference
Linguistic and Cultural Interference
26
# Communication Process Reaction to the answer of reaction of the receiver of the message
Feedback
27
# One-Way or Two-Way * More on listening * Just receiving the message * Do not respond right away
One-Way Process
28
# One-Way or Two-Way * Exchange of ideas, information, and messages * Respond right away
Two-Way Process
29
# Types of Communication Interaction in which words are used to relay a message
Verbal Communication
30
# Types of Communication What is used to express ideas in Verbal Communiaction?
Words that can be easily understood by the person you are talking to for successful communication
31
# Types of Communication Interaction where behavior is used to convey and represent meanings
Non-Verbal Communication
32
# Types of Communication What is used to express ideas in Non-Verbal Communication?
All kinds of human responses that are not words
33
# Types of Communication * Body movements * Gestures * Posture | Non-Verbal Communication
Kinesics
33
# Types of Communication Surrounding conditions | Non-Verbal Communication
Physical Environment
34
# Types of Communication * Choice of clothing * How you present yourself | Non-Verbal Communication
Personal Appearance
35
# Types of Communication * Amount of distance * Closeness of relationship | Non-Verbal Communication
Proxemics
36
# Types of Communication Use of touch to communicate | Non-Verbal Communication
Haptics
37
# Types of Communication Use of tone to communicate | Non-Verbal Communication
Vocalics
38
# Types of Communication Role of time in communication | Non-Verbal Communication
Chronemics
39
# Types of Communication: Context Communication within one's self
Intrapersonal COmmunication
40
# Types of Communication: Context Latin: Intrapersonal
Within
41
# Types of Communication: Context Communication between and among people
Interpersonal Communication
42
# Types of Communication: Context Latin: Interpersonal
Between, among, and together
43
# Types of Communication: Context * Involves the use of electronic media * Wider group of audience * More formal * Speaker is more prepared
Extended Communication
44
# Types of Communication: Context * Work setting * Equipped with the needed oral and written communication skills
Organizational Communication
45
# Types of Communication: Context Designated channels of message flow between positions in the organization | Organizational Communication
Formal
46
# Types of Communication: Context Upper --> Lower positions | Organizational Communication: Formal
Downward
47
# Types of Communication: Context Lower --> Upper positions | Organizational Communication: Formal
Upward
48
# Types of Communication: Context * Lateral approach * Same level but different departments | Organizational COmmunication: Formal
Horizontal
49
# Types of Communication: Context Diagonal in nature | Organizational Communication: Formal
Crosswise
50
# Types of Communication: Context * Unofficial channels * Grapevine message | Organizational Communication
Informal
51
# Types of Communication: Context Communication between or among people having linguistic, religion, ethnic, social, and professional bakcgrounds
Intercultural Communication
52
# Types of Communication: Purpose and Style Formal language delivered orally or in written form
Formal Communication
53
# Types of Communication: Purpose and Style Examples | Formal Communication
* Lectures * Public Speaking * Research * Report * Business Letters
54
# Types of Communication: Purpose and Style Does not employ formal language
Informal Communication
55
# Types of Communication: Purpose and Style Example | Informal Communication
* Face-to-Face * Phone calls * Personal Notes * Letters * Text Messages
56
9Cs of Effective Communication
* Captivating * Clarity * Concreteness * Courtesy * Correctness * Consideration * Creativity * Conciseness * Cultural Sensitivity
57
5 Ethical Considerations
* Truthfulness and Honesty * Integrity * Fairness * Respect * Responsibility
58
# One-Way or Two-Way Speeches, homily, advertisements
One-Way Process
59
# One-Way or Two-Way Interviews, group discussion
Two-Way Process
60
# Type of Communication: Context * Talking to yourself * Reflection * Making decisions
Intrapersonal Communiaction
61
# Type of Communication: Context * Brainstorming * Group discussion
Interpersonal Communication
62
# Type of Communication: Context * Memorandum * Handbooks * Syllabus | Organizational Communication
Formal
63
# Type of Communication: Context Manager --> Employee | Organizational Communication
Downward
64
# Type of Communication: Context Receiving payslips | Organizational Communication
Downward
65
# Type of Communication: Context Janitor --> Supervisor | Organizational Communication
Upward
66
# Type of Communication: Context Grade consultations | Organizational Communication
Upward
67
# Type of Communication: Context Faculty meetings | Organizational Communication
Horizontal
68
# Type of Communication: Context Foundating Day | Organizational Communication
Crosswise
69
# Type of Communication: Context * Gossips * Rumors | Organizational Communication
Informal
70
# Communication Principles From the ethical considerations
Ethical Implications
71
# Communication Principles Different cultures have different interpretations
Guided by culture
72
# Communication Principles Instances where we say what we want or say what we did not want
Can be intended or unintended
73
# Communication Principles Can be in the form of | 4
* Written * Verbal * Non-Verbal * Visuals
74
# Communication Principles Follows a format
Is a process
75
# Communication Principles Meet the purpose of a person | 3
* To inform * To persuade * To entertain

PCM 0006 (3 decks)

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