Leadership Flashcards
(98 cards)
1
Q
With issues concerning global terrorism and a more diverse workforce and the greater need for sensitivity in interpersonal relationships (the days of a homogeneous workforce are over), the authors assert that, over the years, the ____________ has changed dramatically, but the _____________ has not changed much at all.
A
Context of leadership; content of leadership.
2
Q
The research into leadership by the authors now includes a lot more Millennials, which has provided them with an important insight. What did the authors learn?
A
Age makes NO difference in explaining why leaders are effective.
3
Q
Which of the 10 truths about leadership is the most fundamental truth of all?
A
You make a difference.
4
Q
Sergeant Carmondy wants to follow the third truth about leadership, Values Drive Commitment. What does she need to do in order to do this?
A
Find out what her officers value in order to forge alignments between personal values
5
Q
What is the social glue that holds groups together?
A
Trust.
6
Q
Everything you do as a leader is based on one assumption:
A
You matter.
7
Q
Which of the following statements about leadership is true?
A
Leadership comes from within.
8
Q
What plays a role in whether someone is going to become an exemplary leader?
A
Behavior.
9
Q
When the authors asked people about leader role models in their own lives, what was the top category from which those leaders came?
A
Family member.
10
Q
For people who took the leader role model survey who were aged 30 or older, the second-place choice was business leader. When asked for further information, they specified that, by business leader, they meant:
A
Direct supervisor.
11
Q
The top types of leaders on the survey list have what factor in common?
A
They’re the people you know well and who know you well.
12
Q
True or False?
People at the top of organizations — CEOs, generals, presidents, and the like — are the ones mainly responsible for everything that is great, and everything that is lousy, about organizations.
A
FALSE
13
Q
The leader who has the most impact on one’s day-to-day behavior is:
A
Immediate manager.
14
Q
The Five Practices of Exemplary Leadership include:
A
A. Model the way.
B. Impose the company’s vision of success.
C. Go along with the process.
D. Keep a careful eye on those working for you.
A
15
Q
What is the fourth best practice of exemplary leadership?
A
Enable others to act.
16
Q
According to Marianne Williamson, what is our deepest fear?
A
We are powerful beyond measure.
17
Q
Leadership begins with you and your belief in yourself. Leadership continues only if:
A
Other people believe in you.
18
Q
According to the authors’ survey, people most value and admire leaders who are:
A
Honest.
19
Q
In the surveys by the authors on the characteristics of the most admired leaders, there are 4 characteristics that have consistently, over decades, received scores higher than 60%. List them in order:
A
* Honest 85% of votes.
* Forward-looking 70% of votes.
* Inspiring 69% of votes.
* Competent 64% of votes.
20
Q
Which characteristic, in these surveys by the authors, did voters pick least often?
A
Independent.
21
Q
True or False?
The qualities that people most want in a leader vary significantly depending on their demographic, organizational, and cultural affiliations.
A
FALSE
22
Q
Of all the characteristics of admired leaders, only four consistently received an average of over 60 percent of the votes in the authors’ survey. These four characteristics are:
A
Honest, forward-looking, inspiring, competent.
23
Q
Being ________________ means having a sense of direction and a concern for the future of the organization.
A
Forward-looking.
24
Q
True or False?
Leadership competence is the same as technical competence. Your leadership credibility is directly related to how much knowledge you have of the skill-sets demanded of the people you are leading.
A
FALSE
25
Which of the top four qualities that people want most in a leader is not considered what communications experts refer to as “source credibility”?
**Vision (forward-looking).**
26
_______________ is the foundation of leadership.
**Credibility.**
27
What is the best advice that Lieutenant Branston can give to Sergeant Mandola about what expectations constituents have about leaders?
**Let them know that you know where you are headed and that you have a vision for the future.**
28
What is the Kouzes-Posner First Law of Leadership?
**If you don’t believe in the messenger, you won’t believe the message.**
29
When people feel that their manager exhibits low credibility,
**They’re more likely to produce only if they are watched carefully.**
30
Credibility is the foundation of leadership. How do people around the world define credibility?
**Someone who does what they say they will do.**
31
What is the Kouzes-Posner Second Law of Leadership?
**Do what you say you will do.**
32
_____________ drive(s) commitment.
**Values.**
33
Becoming a leader begins when:
**You come to understand who you are and what you care about.**
34
The better you know who you are, the better you are at making sense of the often-conflicting demands you receive daily. If you are ever to become a leader whom others are willing to follow, you must:
**Be known as someone who stands by your principles.**
35
People feel most committed to their organization when they have a high sense of clarity on both their organization’s and their own values. The second-highest level of commitment to their organization is among people whose:
**Clarity of organizational values is low and personal clarity of values is high.**
36
Essentially, clarity about ___________________ has the most significant impact on employees’ feelings about their work.
**Their own personal values.**
37
When starting on his leadership development journey, Sergeant Jones has to:
**Find his own true voice while being a member of the State Police.**
38
# True or False?
Finding your voice is a bit like finding your keys. You go looking for it by rummaging
through the drawers in your house and hope that it’ll turn up.
**FALSE**
39
Which of the following statements about leadership is true?
A. Leading others is mostly about getting others to conform to your point of view.
B. Leading others consists of gaining enlightenment and proclaiming the truth to your followers.
C. Leadership is more often about listening than telling.
D. Leadership is about forcing, or at least relentlessly directing, compliance and unity.
## Footnote
C
40
Sergeant Erskine is newly promoted and reassigned. From a leadership perspective, what is the first question that his subordinates will want answers to?
**Who is Erskine personally?**
41
It is the second most common question that subordinates want a leader to answer. Indeed, it is a question reserved for leaders.
**What is your vision?**
42
One of the truths about leadership is that focusing on _____ sets leaders apart.
**The future.**
43
The quality of being __________________ is second only to _____________ as being the most admired leader quality.
**Forward-thinking; honesty.**
44
# True or False?
Based on an author’s survey, the importance of a supervisor’s being forward-thinking increases with age, work experience, and level/rank in the State Police hierarchy.
**TRUE**
45
Good leaders must spend time envisioning the future. In reality, most top executives spend about _____ % of their time thinking about, and getting others on board with, the critical issues that will shape their business ten or more years down the road.
**3**
46
In aiming for the future, you need to:
**Look back into your past.**
47
Being an optimist means all of the following, except:
A. Responding to adversity with a fierce determination to overcome.
B. Reacting to roadblocks with a sense of futility.
C. Defining reality, but denying that you and your colleagues are doomed.
D. Having a sixth sense for possibilities.
## Footnote
B
48
There are many definitions of leadership, but the simplest way to tell if someone is a leader is:
**To look to see whether that person has any followers.**
49
The Center for Creative Leadership found that the critical success factor for the top 3 jobs in organizations is:
**Relationships with your subordinates.**
50
The best predictor of leadership success is:
**Personal and social skills.**
51
According to Goleman, Boyatzis, and McKee, the primordial task of leadership is:
**Driving the collective emotions in a positive direction and clearing the “emotional smog.”**
52
Sergeant Maxwell knows that, to be a better leader, he must:
A. Remember that leadership is almost always a one-way street.
B. Listen to his direct reports’ opinions and follow those that align most with his.
C. Coordinate and put into action the wants and desires of his unit.
D. Find a way to align his reports’ wants and desires to that of the profession of law enforcement.
## Footnote
C
53
Truly inspirational leadership is not about:
A. Selling your own idiosyncratic view of the world.
B. Showing people how the company’s vision can directly benefit them.
C. Showing people how their specific needs can be met.
D. Letting people know how their hopes will be realized.
## Footnote
A
54
What is an example of leadership that makes people feel strong and capable?
A. Sergeant Smith partners Officer Jones and Officer Hanks, both new recruits, with each other to promote bonding as they “learn the ropes” together.
B. Sergeant Randall makes sure that all his direct reports know that when his door is closed, he is working on important police business and should not be disturbed.
C. The officers who work for Sergeant York know that he believes in them because he gives them support and encouragement.
D. Both A and C are true.
## Footnote
C
55
Being a good leader means:
A. Having all the right answers.
B. Being able to ask great questions.
C. Realizing that high-quality relationships happen pretty much spontaneously.
D. Dominating the decision-making process.
## Footnote
B
56
Sergeant Newman has been placed in charge of a shift suffering from morale problems. She realizes that the prior shift supervisor was a micromanager, and she wants to communicate immediately that she believes in her subordinates’ abilities. What would **not** be a good method for accomplishing this goal?
A. Making quick decisions.
B. Asking questions.
C. Fostering accountability.
D. Giving them choices.
## Footnote
A
57
In a 2009 international study, the majority of people said they even trust __________ more than they trust their boss.
**A stranger.**
58
Studies involving soldiers in combat in Iraq found that the more the soldiers __________, the more willing they were to accept their leader’s influence concerning their motivation to become better group members, strive for excellence, and improve as a person.
A. Respected their brigade commanders.
B. Accepted their fellow unit members.
C. Trusted their platoon leaders.
D. Believed they would survive.
59
People won’t take risks unless they feel:
**Safe.**
60
Building the structure of trust begins, according to the authors, with:
The leader taking a risk.
the leader is always the person who bears the burden of moving the organization forward!
61
Who is demonstrating behavior that contributes to people perceiving him or her as trustworthy?
A. Sergeant Smith tells staff that new equipment will be arriving “soon” even though she has not gotten a firm date from upper management.
B. Sergeant Hollis always tries to act in a consistent and predictable manner.
C. Sergeant Blevins often talks about improvements he wants to make in the department that his staff believe are vague promises.
D. Sergeant Dormier sometimes hides the whole truth of some situations in order to save her staff unnecessary stress. She never explains why she is doing so.
## Footnote
B
62
Research has shown that a few key behaviors contribute to whether or not someone perceives you as trustworthy. What is not one of the recommended behaviors?
A. Honesty based on full disclosure.
B. Don’t frequently make statements that you don’t intend as commitments, but that others might interpret as commitments.
C. Do not behave in a confusing, indecisive, or inconsistent manner.
D. Make sure to clearly distinguish between wishes and aspirations and actual promises that you intend to take seriously.
## Footnote
A, Being honest and candid does not require full disclosure as long as you explain why full
disclosure is not appropriate.
63
This is the best antidote to cynicism, and the only way to overcome frustration and disillusionment.
**Generating greater trust.**
64
A ____________________________________________ (three words) approach stimulates
employees at all levels of the organization to communicate information critical for problem solving, change, and innovation. The opposite is a _____________________________________ (three words) approach that tightly controls information.
**Need to share ;
need to know**
65
# True or False?
It is always better to wait to disseminate information until the information and the dynamics surrounding it are complete and more certain.
**False**
Waiting contributes to **more** distrust because when there is an information vacuum, people make up their own answers.
66
When the authors asked people about personal best leadership experiences, the percentage of people who achieved their personal best by keeping things the same in their organization was:
** 0 %.**
67
According to Randy Pausch, who delivered his “last lecture” at Carnegie Mellon University, “brick walls” are there to:
**Give people a chance to show how badly they want something.**
68
Resilience is:
**Behavior that can be learned and developed.**
69
You can’t become overly discouraged when things don’t go according to plan. It takes _________________ (one word) which is that firmness of spirit , that unyielding courage that is essential in dealing with challenge.
**Grit**
70
Which of the following are examples of grit?
A. Larry works hard on whatever new project strikes his fancy.
B. Anna stays focused on her long-term goals, despite plateaus in progress.
C. Stewart spends a lot of time going over what went wrong and believes that a negative attitude is sometimes necessary to “keep you hungry” for success.
D. All of the above.
## Footnote
B
71
In a study of first-year cadets at West Point, what best predicted the completion of their rigorous summer training program known as “Beast Barracks”?
**Grit.**
72
_______________ (one word) is one of the best teachers you can have.
**Failure**
73
The truth is that you either lead ___________ or you don’t lead at all.
**By example.**
74
What is credibility behaviorally?
**A. Walk the talk.**
**B. Practice what you preach.**
**C. Put your money where your mouth is.**
75
DWYSYWD means ______________________________________________________________.
**Do what you say you will do!**
In other words, lead by example, Or, for another way to say this,
consider the old Chinese proverb: “The lower beam will not be level if the upper one is not.”
76
# True or False?
Organizations whose management demonstrated a high level of behavioral integrity were more profitable than those that did not.
**True**
77
In order to set a positive example for your team, you, as a leader, must:
**Show your team how you want them to behave by developing a more positive attitude yourself.**
78
Sergeant Haskill realized that some of the information he posted three days ago on the roll call room whiteboard is incorrect. What is his best course of action?
A. Make the necessary corrections to the information without saying anything about it.
B. Correct the information and put a notation on a whiteboard saying that he has done so.
C. Don’t bother to correct the information. No one reads a whiteboard anyway.
D. Correct the information and tell people at the next roll call that the information has been updated.
## Footnote
D
79
# True or False?
On the Leadership Practices Inventory, the statement on which leaders consistently score the highest is “asks for feedback on how my actions affect other people’s performance.”
**False. **
Leaders score the lowest on this!
80
The best leaders are:
**The best learners.**
81
What is the best way to learn leadership?
**Whatever style works best for the individual learner.**
82
According to researchers Eichinger, Lombardo, and Ulrich, what is the single best predictor of Sergeant Gaffney’s future success in a new and very different assignment than the ones he has done previously?
**Learning agility.**
83
Individuals who have a(n) _____________ believe people can learn to be better leaders.
**Growth mindset.**
84
# True or False?
Talent is the key that unlocks leadership excellence.
**False**
85
Sergeant William Bligh has a goal to improve his leadership skills. Which of the following statements is an element of deliberate practice to this outcome?
A. If you live in an environment long enough, knowledge will rub off on you, improving your performance incrementally.
B. If you want to become an expert, you have to have an improvement target, a way to measure success, and a specific process for accomplishing the goal.
C. After a couple of weekend sessions of practice, the methodology should become automatic.
D. To avoid burn-out, practicing should not be too mentally demanding.
## Footnote
B
86
___________ is the soul of leadership.
**Love.**
87
Showing people that you care is an important aspect of leadership. Which of the following is the primary way to show that you care for someone?
A. Paying attention to them.
B. Formal and informal recognitions.
C. Storytelling.
D. Spending time walking the halls and attending social events.
## Footnote
A
88
What would have the most impact on trooper morale in the unit, according to the authors of The Truth About Leadership? Sergeant Lennon:
A. Arranges a unit citation through the Office of the Colonel.
B. Purchases fairly expensive sweatshirts with the unit logo on them for the troopers.
C. Holds a barbecue at his house when the unit meets its enforcement goal.
D. Arranges a weekly conference call to go over unit statistics.
## Footnote
C, The more personal recognitions have more impact.
89
Organizational members who were able to do this exhibited far more evidence of organizational commitment and resilience from hardship than those who could not:
**Tell stories.**
90
To become the best leader you can be, you have to fall in love with the work you are doing and with the reason you are doing it. “Falling in love with leading” means:
**Having passion for something and wanting to be the best.**
91
Positivity is a trait that all good leaders should have. What statement about positivity is true?
A. People who have a more positive attitude are more likely to see the commonalities between themselves and others.
B. When feeling positive, managers are more accurate and more careful in making decisions.
C. People who enjoy more positivity are better able to cope with adversity and are more resilient during times of stress.
D. All of the above.
## Footnote
D
92
Which of the following units are more likely to be successful?
A. Sergeant Simmons keeps his officers’ attitudes positive by hiding bad news from them as much as he can.
B. Sergeant Anderson encourages people to let off steam by venting their frustrations during staff meetings.
C. Sergeant Montefiore’s officers are six times more likely to make positive and supportive statements than negative ones.
D. Sergeant Gupta’s officers make it a point to mention something positive for every negative comment made.
## Footnote
C
93
___________ is especially important in volatile times.
**Positivity.**
94
According to the authors, everything you do as a leader begins with one word:
**Yes.**
95
# True or False?
There are no shortages of problems to be solved. Leadership is about telling others why and how they ought to solve these problems.
**False**
In fact, **leadership is about accepting personal responsibility for doing something about a problem.**
96
# 10 Leadership Truths
1. You make a _________.
2. ___________ is the foundation of leadership.
3. ___________ drive commitment.
4. Focus on the __________ sets leaders apart.
5. You can't do it __________.
6. _________________ rules.
7. _______________ is the crucible for greatness.
8. Lead by ___________ or don't lead at all.
9. The best leaders are the best __________.
10. Leadership is an affair of the ____________.
1. difference
2. Credibility
3. Values
4. future
5. alone
6. Trust
7. Challenge
8. example
9. learners
10. heart
97
# 5 Practices of exemplary leadership
1. __________ the way
2. _________ a shared _________.
3. _____________ the process.
4. _________ others to ___________.
5. _______________ the _______________.
1. **Model** Model the way.
2. **Inspire, vision** Inspire a shared vision.
3. **Challenge** Challenge the process.
4. **Enable, act** Enable others to act.
5. **Encourage, heart** Encourage the heart.
98
Top 4 Characteristics of admired leaders:
**HONEST**
**FORWARD-LOOKING**
**INSPIRING**
**COMPETENT**
