Leadership, Teamwork and Management

Question 2

Features of good communication

Answer 2

1) Active listening, empathy and gaining rapport
2) Conveying a message in a clear an effective manner
3) Negotiating and influencing skills

Question 3

Leadership CPR - features of a good leader

Answer 3

CPR
Change - questions status quo, anticipates needs and implements change
People - motivates and supports a team
Results - able to pull a team together to achieve desired results

Question 4

Things that make a good leader

Answer 4

Clear objectives
lead by example
understands and motivates team
communicates and interacts well with team
recongises need for change
flexible

Question 5

Management 3 tenets

Answer 5

1) team and service management
- rota design, supervision, theatre lists etc
2) Clinical governance - ensures patient safety and enhances patient care
- guidelines and protocols, journal club and training, audit, RCA critical incidents, assessments + appraisal, complaints, pt feedback, IT solutions
3) Service development
- new clinics/referral pathways, business cases, links with other specialties

Question 6

Features of good team player

Answer 6

Reliable, takes responsibility, shows intiative and ownership
Treats others with respect and is supportive
Flexible and adaptable