Leadership Theories and Professionalism

Question 1

What is the top tier of leadership hierarchy?

Answer 1

Upper level management

Question 2

What is the bottom tier of the leadership hierarchy?

Answer 2

Support staff

Question 3

What is usually the highest level of an organization?

Answer 3

Executive

Question 4

Administrator are usually at the ____ level of an organization.

Answer 4

upper level

Question 5

Who focuses on formulating policies, analyzing data, “big picture” oversight, strategic initiatives, including high level marketing activities?

Answer 5

administrators

Question 6

Who is in charge of interaction with financial institutes such as investors and banks ?

Answer 6

executives

Question 7

A manager is usually at the ___ level of an organization.

Answer 7

middle level

Question 8

Who focuses on organizing, planning and executing strategic initiatives?

Answer 8

Managers

Question 9

Who acts as the face of the company to customers and direct competitors ?

Answer 9

Manager

Question 10

Who is the link to front line employees and managers?

Answer 10

Supervisor

Question 11

Who facilitates execution of initiatives and participates in the day to day delivery of service?

Answer 11

supervisors

Question 12

How is productivity determined?

Answer 12

Determined by relating the cost of resources used to the value of the outcome produced

Question 13

Where does the highest level of healthcare come from?

Answer 13

employing people

Question 14

The output price of healthcare is (decreasing/increasing)

Answer 14

decreasing

Question 15

(true/false) The cost of human resources can be REDUCED if employee productivity is INCREASED

Answer 15

true

Question 16

What are the 3 distinct areas of a manager role according to Dr. Henry Mintzberg?

Answer 16

Informational
Informal
Decisional

Question 17

What are interpersonal roles of a manager according to Mitzberg?

Answer 17

Figure head/ceremonial duties
Leader
Liason between components of the organization

Question 18

What are informational roles of a manager according to Mitzberg?

Answer 18

Monitor
Disseminate
Spokesperson

Question 19

What are decisional roles of a manager according to Mitzberg?

Answer 19

Seeking to adapt and change the department to meet new conditions

Disturbance handler

Resource allocation

Negotiator for finding balance in the department

Question 20

(true/false) Managers work at an unrelenting pace oriented to action not reflection

Answer 20

true

Question 21

(true/false) Managers often rely on hearsay or gossip to make decisions

Answer 21

true

Question 22

(true/false) Management often relies on judgement and intuition which is NOT science which relies on systematic analytical determined procedures

Answer 22

true

Question 23

(true/false) Management is a science /profession

Answer 23

false

Question 24

Many of the leadership frameworks and theories have been around since the mid _____ and still hold true today

Answer 24

mid 1900s

Question 25

When was situational leadership developed by Blanchard and Hersey?

Answer 25

1969

Question 26

definition: Different Situations demand Different Leadership

Answer 26

situational leadership

Question 27

What two components make up situational leadership?

Answer 27

Directive and supportive

Question 28

______ leaders put their followers first, empower them, and help them find their full personal capacities

Answer 28

servant leaders

Question 29

What is core to a servant leader?

Answer 29

ethics

Question 30

_______ leadership refers to all other types of leadership which focuses on the exchanges that occur between leaders and their followers

Answer 30

transactional leadership

Question 31

definition: Process by whereby a person engages with others and creates a connection that raises the level of motivation and morality in both the leader and the follower

Answer 31

tranformational leadership

Question 32

(true/false) Authentic leaders lead from convictions- they are originals not copies

Answer 32

true

Question 33

What are the three perspectives that look at authentic leaders?

Answer 33

self-reflective (intrapersonal) Relationship (interpersonal) Developmental

Question 34

What are the four influencing styles?

Answer 34

Persuasion Negotiation Involvement in decision-making Direction

Question 35

definition: - A way of understanding and examining a moral life - Study of morality, customs or behaviors found in society - About choices that have to do with what is morally right and wrong

Answer 35

ethics

Question 36

____ is connected with individual action

Answer 36

morality

Question 37

____ is connected with philosophical theory

Answer 37

ethical

Question 38

definition: Meeting the expectation of society in the profession by acting a certain way to the patient

Answer 38

medical ethics

Question 39

Involves: responsiveness to patient needs through disclosures, discussions, and decision-making

Answer 39

care ethics

Question 40

What characteristics does care ethics include?

Answer 40

Sympathy, Friendliness, Compassion, and Trust

Question 41

definition: Readiness for voluntary, purposeful action in situations that poise realistic fear and anxiety in order to uphold something of great moral value

Answer 41

moral courage

Question 42

What is the goal of moral courage?

Answer 42

protecting a moral value that seems to be threatened

Question 43

What is required when care of the patient is challenged?

Answer 43

Moral courage

Question 44

Who should multidisciplinary and ethics teams include?

Answer 44

- Clinicians involved in patient’s care - Patient and family - All stakeholders

Question 45

What are the six categories of professionalism for new graduates?

Answer 45

- finance - networking - operation - information mgmt - HR - planning

Question 46

What 5 areas of admin and management should new graduates show competency in?

Answer 46

1. Direction and supervision of human resources (oversight of PTA, org chart and responsibilities) 2. Participation in Financial Management (understanding basics of budgeting) 3. Establishment of a business plan (strategic planning) 4. Participation in Marketing and Public Relations (Customer Service) 5. Use of business strategies in PT (SWOT analysis)

Question 47

Definition: socially desirable concepts used to represent these goals mentally as well as a way to express the goals socially

Answer 47

values

Question 48

What is crucial for explaining social, personal, and organizational change?

Answer 48

Values

Question 49

How many motivationally distinct types of values are there? What are they?

Answer 49

1. achievement 2. benevolence 3. conformity 4. hedonism 5. power 6. security 7. self-direction 8. stimulation 9. tradition 10. universalism

Question 50

There are ___ main values according to Schwartz's theory.... What are they?

Answer 50

1: Values are beliefs linked to affect: When Values are activated, feelings are too. 2: Values refer to desirable goals that motivate action, our values drive us to set specific goals in our life 3: Values transcend specific actions and situations- Your values don’t change based on the circumstances 4: Values serve as standards or criteria. We decide what is good or bad or worthwhile based on our values 5: Values are ordered by importance. Individuals and organizations order the importance of values. 6: The relative importance of multiple values guides actions. There is always a balance and tradeoff of values with every action

Question 51

definition: Enhance and preserve the welfare of those one is in frequent contact with

Answer 51

benevolence

Question 52

definition: Personal pleasure and gratification

Answer 52

hedonism