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PT administration and management > Leadership Theories and Professionalism > Flashcards

Leadership Theories and Professionalism Flashcards

1
Q

What is the top tier of leadership hierarchy?

A

Upper level management

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2
Q

What is the bottom tier of the leadership hierarchy?

A

Support staff

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3
Q

What is usually the highest level of an organization?

A

Executive

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4
Q

Administrator are usually at the ____ level of an organization.

A

upper level

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5
Q

Who focuses on formulating policies, analyzing data, “big picture” oversight, strategic initiatives, including high level marketing activities?

A

administrators

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6
Q

Who is in charge of interaction with financial institutes such as investors and banks ?

A

executives

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7
Q

A manager is usually at the ___ level of an organization.

A

middle level

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8
Q

Who focuses on organizing, planning and executing strategic initiatives?

A

Managers

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9
Q

Who acts as the face of the company to customers and direct competitors ?

A

Manager

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10
Q

Who is the link to front line employees and managers?

A

Supervisor

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11
Q

Who facilitates execution of initiatives and participates in the day to day delivery of service?

A

supervisors

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12
Q

How is productivity determined?

A

Determined by relating the cost of resources used to the value of the outcome produced

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13
Q

Where does the highest level of healthcare come from?

A

employing people

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14
Q

The output price of healthcare is (decreasing/increasing)

A

decreasing

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15
Q

(true/false) The cost of human resources can be REDUCED if employee productivity is INCREASED

A

true

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16
Q

What are the 3 distinct areas of a manager role according to Dr. Henry Mintzberg?

A

Informational
Informal
Decisional

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17
Q

What are interpersonal roles of a manager according to Mitzberg?

A

Figure head/ceremonial duties
Leader
Liason between components of the organization

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18
Q

What are informational roles of a manager according to Mitzberg?

A

Monitor
Disseminate
Spokesperson

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19
Q

What are decisional roles of a manager according to Mitzberg?

A

Seeking to adapt and change the department to meet new conditions

Disturbance handler

Resource allocation

Negotiator for finding balance in the department

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20
Q

(true/false) Managers work at an unrelenting pace oriented to action not reflection

A

true

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21
Q

(true/false) Managers often rely on hearsay or gossip to make decisions

A

true

22
Q

(true/false) Management often relies on judgement and intuition which is NOT science which relies on systematic analytical determined procedures

A

true

23
Q

(true/false) Management is a science /profession

A

false

24
Q

Many of the leadership frameworks and theories have been around since the mid _____ and still hold true today

A

mid 1900s

25
Q

When was situational leadership developed by Blanchard and Hersey?

A

1969

26
Q

definition: Different Situations demand Different Leadership

A

situational leadership

27
Q

What two components make up situational leadership?

A

Directive and supportive

28
Q

______ leaders put their followers first, empower them, and help them find their full personal capacities

A

servant leaders

29
Q

What is core to a servant leader?

A

ethics

30
Q

_______ leadership refers to all other types of leadership which focuses on the exchanges that occur between leaders and their followers

A

transactional leadership

31
Q

definition: Process by whereby a person engages with others and creates a connection that raises the level of motivation and morality in both the leader and the follower

A

tranformational leadership

32
Q

(true/false) Authentic leaders lead from convictions- they are originals not copies

A

true

33
Q

What are the three perspectives that look at authentic leaders?

A

self-reflective (intrapersonal)
Relationship (interpersonal)
Developmental

34
Q

What are the four influencing styles?

A

Persuasion
Negotiation
Involvement in decision-making
Direction

35
Q

definition:
- A way of understanding and examining a moral life
- Study of morality, customs or behaviors found in society
- About choices that have to do with what is morally right and wrong

A

ethics

36
Q

____ is connected with individual action

A

morality

37
Q

____ is connected with philosophical theory

A

ethical

38
Q

definition: Meeting the expectation of society in the profession by acting a certain way to the patient

A

medical ethics

39
Q

Involves: responsiveness to patient needs through disclosures, discussions, and decision-making

A

care ethics

40
Q

What characteristics does care ethics include?

A

Sympathy, Friendliness, Compassion, and Trust

41
Q

definition: Readiness for voluntary, purposeful action in situations that poise realistic fear and anxiety in order to uphold something of great moral value

A

moral courage

42
Q

What is the goal of moral courage?

A

protecting a moral value that seems to be threatened

43
Q

What is required when care of the patient is challenged?

A

Moral courage

44
Q

Who should multidisciplinary and ethics teams include?

A
  • Clinicians involved in patient’s care
  • Patient and family
  • All stakeholders
45
Q

What are the six categories of professionalism for new graduates?

A
  • finance
  • networking
  • operation
  • information mgmt
  • HR
  • planning
46
Q

What 5 areas of admin and management should new graduates show competency in?

A
  1. Direction and supervision of human resources (oversight of PTA, org chart and responsibilities)
  2. Participation in Financial Management (understanding basics of budgeting)
  3. Establishment of a business plan (strategic planning)
  4. Participation in Marketing and Public Relations (Customer Service)
  5. Use of business strategies in PT (SWOT analysis)
47
Q

Definition: socially desirable concepts used to represent these goals mentally as well as a way to express the goals socially

A

values

48
Q

What is crucial for explaining social, personal, and organizational change?

A

Values

49
Q

How many motivationally distinct types of values are there? What are they?

A
  1. achievement
  2. benevolence
  3. conformity
  4. hedonism
  5. power
  6. security
  7. self-direction
  8. stimulation
  9. tradition
  10. universalism
50
Q

There are ___ main values according to Schwartz’s theory…. What are they?

A

1: Values are beliefs linked to affect: When Values are activated, feelings are too.

2: Values refer to desirable goals that motivate action, our values drive us to set specific goals in our life

3: Values transcend specific actions and situations- Your values don’t change based on the circumstances

4: Values serve as standards or criteria. We decide what is good or bad or worthwhile based on our values

5: Values are ordered by importance. Individuals and organizations order the importance of values.

6: The relative importance of multiple values guides actions. There is always a balance and tradeoff of values with every action

51
Q

definition: Enhance and preserve the welfare of those one is in frequent contact with

A

benevolence

52
Q

definition: Personal pleasure and gratification

A

hedonism

PT administration and management (7 decks)

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