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Apple Device Support Exam (9L0 3023) > Learning Objectives > Flashcards

Learning Objectives Flashcards

Instructions for how to do various things mentioned in the learning objectives.

1
Q

What steps should you take if your USB-C power adapter isn’t charging your Mac laptop?

A
  1. Check power (test the power outlet)
  2. Try another AC plug
  3. Check the USB-C cable
  4. Inspect the USB-C port for debris
  5. Check Mac for updates
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2
Q

What steps should you take if your iPhone 8 or later has a black or frozen screen?

A
  1. Press and quickly release the volume up button.
  2. Press and quickly release the volume down button.
  3. Press and hold the side button until you see the Apple logo.
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3
Q

What do you do if your iPhone 8 or later turns on but gets stuck during start up?

A
  1. Connect your iPhone to a computer. Open finder or iTunes.
  2. Select your iPhone on your computer.
  3. On the iPhone: Press and quickly release the volume up button. Press and quickly release the volume down button. The press and hold the side button.
  4. Keep holding the buttons until you see the recovery mode screen.
  5. Choose the option to update.
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4
Q

What do you do if your iPad screen is black or frozen? (The iPad doesn’t have Home button)

A
  1. Press and quickly release the volume button closest to the top button.
  2. Press and quickly release the volume button furthest from the top button.
  3. Press and hold the top button until the device begins to restart.
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5
Q

What do you do if your iPad screen is black or frozen? (The iPad has Home button)

A
  1. Press and hold both the Home button and the top button until you see the Apple logo.
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6
Q

What do you do if your iPad screen gets stuck during start up? (The iPad doesn’t have a home button)

A
  1. Connect your iPad to a computer.
  2. Locate your device on the computer.
  3. Press and quickly release the volume button closest to the top button. Press and quickly release the volume button farthest from the top button. Press and hold the top button until your device begins to restart. Keep holding the top button.
  4. Keep holding until you see the recovery mode screen.
  5. Choose update.
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7
Q

What do you do if your iPad screen gets stuck during start up? (The iPad has a home button)

A
  1. Connect your iPad to a computer.
  2. Locate your device on the computer.
  3. Press and hold both the Home button and the top button.
  4. Keep holding until you see the recovery mode screen.
  5. Choose update.
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8
Q

How do you pair bluetooth devices to an iPad?

A
  1. Follow the instructions for the device to put it in discovery mode.
  2. On the iPad, go to Settings > Bluetooth, turn on Bluetooth, then tap the name of the device.
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9
Q

How do you set up Touch ID on your Apple device?

A
  1. Make sure the Touch ID sensor and your finger are clean and dry.
  2. Tap Settings > Touch ID & Passcode, then enter your passcode.
  3. Tap Add a Fingerprint and hold your device as you normally would when touching the Touch ID sensor.
  4. Follow the onscreen instructions.
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10
Q

How do you set up Face ID on your iPhone?

A
  1. Go to Settings > Face ID & Passcode. Either enter or set up a passcode.
  2. Tap Set up Face ID.
  3. Follow the onscreen instructions.
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11
Q

What can you try if your Face ID isn’t working?

A
  1. Check for updates.
  2. Check your Face ID settings.
  3. Check that nothing is covering your camera.
  4. Restart your device.
  5. Add an alternate appearance.
  6. Reset Face ID and set up again.
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12
Q

How do you turn FileVault on or off?

A
  1. Go to System Settings > Privacy & Security, then scroll down to the FileVault section to turn it on or off.
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13
Q

How do you use Quick Start to set up your new iPhone or iPad?

A
  1. Make sure your old device is connected to Wi-Fi and has Bluetooth turned on.
  2. Turn on your new device and place it near your current device. Follow the on screen prompts.
  3. Connect to Wi-Fi or your cellular network.
  4. Set up Face ID or Touch ID.
  5. Choose how to transfer your data (iCloud or device).
  6. Keep the devices plugged in and near each other until the process is complete.
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14
Q

How do you use Migration Assistant to set up a new Mac?

A
  1. When setting up your new computer, select “From a Mac, Time Machine backup or Startup disk” when you get to Migration Assistant.
  2. On your old Mac, go to Migration Assistant in the Utilities folder, and click continue.
  3. Select the option “Transfer to another Mac”.
  4. Follow the prompts on your new Mac. On the old Mac, select what you want to transfer.
  5. Leave both machines plugged in until the transfer is complete.
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15
Q

How do you turn on two-factor authentication on an iPhone, iPad, or iPod touch?

A
  1. Go to Settings > your name > Password & Security.
  2. Tap Turn On Two-Factor Authentication.
  3. Follow the onscreen instructions.
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15
Q

How do you turn on two-factor authentication on an iPhone, iPad, or iPod touch?

A
  1. Go to Settings > your name > Password & Security.
  2. Tap Turn On Two-Factor Authentication.
  3. Follow the onscreen instructions.
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16
Q

How do you turn on two-factor authentication on a Mac?

A
  1. Go to System Settings > your name/Apple ID > Password & Security
  2. Turn on two-factor authentication.
  3. Follow the onscreen instructions.
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17
Q

How do you generate a recovery key on an iPhone, iPad, or iPod touch?

A
  1. Go to Settings > your name > Password & Security.
  2. Tap Recovery Key, then slide to turn it on.
  3. Tap Use Recovery Key and enter your passcode.
  4. Write the key down and store it in a safe place.
  5. Confirm the key by entering it on the next screen.
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18
Q

How do you generate a recovery key on a Mac?

A
  1. System Preferences > Apple ID > Account Details
  2. Click Security, and click Turn On in the Recovery Key section.
  3. Click Use Recovery Key.
  4. Write down your key and keep it in a safe place.
  5. Confirm your key on the next screen.
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19
Q

How do you delete a user or group on a Mac?

A
  1. System Settings > Users & Groups
  2. Click the info button next to the User or Group you want to delete, then click Delete Account.
  3. Select one of the onscreen options, and click Delete Account again.
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20
Q

What folders are automatically set up on your Mac?

A

Applications
Library
System
Users
Home

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21
Q

How do you check your storage space on your iPhone or iPad?

A
  1. Settings > General > [Device] Storage
  2. Tap an app’s name for more info about its storage.
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22
Q

How do you check your storage space on your Mac?

A

System Settings > General > Storage

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23
Q

Where can you find software updates on your Mac?

A

System Settings > General > Software Updates

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24
Q

How do you update iOS on iPhone or iPad?

A

Settings > General > Software Update > Automatic Updates (Optional)

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25
Q

How do you revive a device using Apple Configurator?

A

Actions > Advanced > Revive

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26
Q

How do you use Apple Configurator to revive or restore an iMac?

A
  1. Connect the Mac computers.
  2. Disconnect the iMac from power.
  3. While holding down the power button, connect the iMac to power and continue to hold the power button for 3 seconds.
  4. In Apple Configurator, select the DFU icon of the iMac. Choose Actions > Advanced > Revive Device or Restore Device.
  5. Wait for the process to finish.
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27
Q

How do you use Apple Configurator to revive or restore a Mac Studio or Mac mini?

A
  1. Connect the Mac computers. [You may wish to connect a Monitor to see the process]
  2. Disconnect the Mac Studio/Mac mini from power.
  3. Press and hold the power button.
  4. Reconnect power while still holding the power button.
  5. Release the power button.
  6. In Apple Configurator, select the DFU icon of the Mac Studio/Mac mini. Choose Actions > Advanced > Revive Device or Restore Device.
  7. Wait for the process to finish.
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28
Q

How do you use Apple Configurator to revive or restore a Mac portable computer?

A
  1. Connect the Mac computers.
  2. Plug the Mac portable into power.
  3. Press and release the power button.
  4. Press and release the power button again, while also pressing the right shift key, the left option key, and the left control key.
  5. After 10 seconds, release all the keys except the power button.
  6. In Apple Configurator, select the DFU icon of the Mac portable. Choose Actions > Advanced > Revive Device or Restore Device.
  7. Wait for the process to finish.
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29
Q

How do you erase and reinstall macOS on a Mac with Apple silicon?

A
  1. Erase your Mac using Erase Assistant.
  2. Restart your Mac.
  3. Shut down your Mac, press and hold the power button until “loading startup options” appears, select Options, and follow the onscreen instructions.
  4. In the Recovery app window, select Reinstall your macOS, and follow the onscreen instructions.
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30
Q

How do you erase and reinstall macOS on an intel based Mac?

A
  1. Restart your Mac and press and hold Command-R.
  2. In the Recovery app window, select Disk Utility.
  3. Select the volume you want to erase and follow the onscreen prompts.
  4. When the process is done, click done and quit Disk Utility.
  5. In the Recovery app window, select reinstall your macOS and follow the onscreen instructions.
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31
Q

How do you set up file sharing on a Mac?

A
  1. System Settings > General > Sharing
  2. Turn on File Sharing and then hit the info button.
  3. Add the folder you would like to share.
  4. Control-click the folder, choose Advanced Options, select options, then click ok.
  5. To specify what users can access the folder, add them to the Users list.
  6. Select the User in the Users list to determine why type of access they have (Read, Write, etc.).
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32
Q

How can you share files with others who use your Mac?

A
  1. Put the file in your public folder.
  2. Put the file in the computer’s Shared folder.
  3. Use drop box.
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33
Q

How do you update an app on your iPhone or iPad?

A
  1. Open the App Store.
  2. Tap your profile icon at the top of the screen.
  3. Scroll to see pending updates. Tap update as needed, or tap Update All.
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34
Q

How do you update an app on your Mac?

A
  1. Open the App Store.
  2. Click Updates in the sidebar.
  3. Click update as needed, or tap Update All.
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35
Q

How do you update apps on your Apple Watch?

A
  1. Open App Store and scroll to the bottom.
  2. Tap Account.
  3. Tap Updates.
  4. Tap update as needed, or Update All.
36
Q

How do you turn on automatic updates for your apps on your iPhone, iPad, and Apple Watch?

A
  1. Go to Settings.
  2. Tap App Store.
  3. Turn on or off App Updates.
37
Q

How do you turn on automatic updates for your apps on your Mac?

A
  1. Open the App Store.
  2. App Store > Settings or App Store > Preferences
  3. Select or deselect Automatic Updates
38
Q

What can you do if an app freezes or quits unexpectedly on your Apple device?

A
  1. Force Quit the app.
  2. Restart your device.
  3. Check for updates.
  4. Uninstall and reinstall the app.
39
Q

What can you try if you can’t download or update apps on your iPhone or iPad?

A
  1. Manually update the app.
  2. Add a payment method/resolve payment method issues.
  3. Prioritize the download.
  4. Restart your device.
40
Q

What should you do if you can’t connect to the App Store, iTunes, or other Apple services?

A
  1. Check the system status page.
  2. Check your internet connection.
  3. Update your software.
  4. Check your date and time setting.
41
Q

Where do you go to change network service settings on your Mac?

A

System Settings > Network > [Network Name] > Details

42
Q

How do you add or remove a network location on a Mac?

A
  1. System Settings > Network
  2. From the More pop-up menu, choose Locations > Edit Locations
  3. Click the add button, then type a name for the new location. Use the subtract location to remove a location.
  4. Click Done. To save your changes exit Network settings or quit System Settings.
43
Q

How do you renew your IP address from the DHCP server on a Mac?

A
  1. System Settings > Network.
  2. Click the network service, then Details.
  3. Click TCP/IP, then click Renew DHCP Lease
44
Q

How can you resolve IP address conflicts on a Mac?

A
  1. Close and reopen the app.
  2. Put your Mac to sleep, wait a few minutes, then wake it.
  3. Close all open apps and restart your Mac.
45
Q

How can you configure an IP address on your Mac?

A
  1. System Settings > Network > [Network Name] > Details > TCP/IP
  2. Click the Configure IPv4 pop-up menu.
  3. Choose DHCP to automatically assign an IP address. Choose Manual to enter your IP address yourself.
  4. If you received a DNS server address, click DNS to enter that info.
46
Q

What steps can you take if your Mac won’t connect to the internet over Wi-Fi?

A
  1. Restart your Mac
  2. Update your Mac
  3. Check VPN or other security software
  4. Use the built-in diagnostic tools
  5. Update the Wi-Fi router
  6. Try a different network
47
Q

How do you use the Wireless Diagnostic Tools on your Mac?

A
  1. Quit all open apps.
  2. Try to join the Wi-Fi network you are having trouble with.
  3. Press and hold the Option key, click the Wi-Fi status icon, then choose Open Wireless Diagnostics.
  4. Follow the onscreen instructions.
48
Q

What are the three ways to connect to the internet on your Mac?

A
  1. Wi-Fi
  2. Personal Hotspot
  3. Ethernet
49
Q

How do you set up Family Sharing on your iPhone, iPad, or iPod Touch?

A
  1. Settings > [your name] > Family Sharing > Set Up Your Family
  2. Follow the onscreen instructions.
  3. Go to your Family in Settings and tap Add Member.
  4. Tap invite people, and follow the onscreen instructions.
  5. To accept the invitation, Settings > [your name] > Invitations
50
Q

How do you set up Family Sharing on your Mac?

A
  1. System Settings > Family > Set Up Family.
  2. Follow the onscreen instructions.
  3. Go to your Family, Click Add Members, and follow the onscreen instructions.
  4. To accept the invitation, System Settings > Family
51
Q

How do you set up Home Sharing on your Mac?

A
  1. System Settings > General > Sharing
  2. Click the info button and select Home Sharing
  3. Choose your options
52
Q

How do you share your media library on a Mac?

A
  1. System Settings > General
  2. Click the info button and select “Share media with guests”
  3. Click Options and select what you want to share
53
Q

How do you share the screen of another Mac?

A
  1. System Settings > General > Sharing
  2. Turn on Screen Sharing, then click the info button
  3. Note the name and address of the Mac
  4. On the 2nd Mac, either Connect using the name [Finder > Locations > Network > [your Mac] > Share Screen] or Connect using the address [Go > Connect to Server > [Mac’s address] > Connect]
54
Q

How do you stream content with Home Sharing on Apple TV?

A
  1. Open Settings on the Apple TV, go to Users and Accounts > Home Sharing.
  2. Turn on Home Sharing.
  3. On your Mac, System Settings > General > Sharing
  4. Turn on Media Sharing, click the info button, then select Home Sharing
  5. Open the Computers app the Apple TV.
55
Q

How do you turn on screen sharing on your Mac?

A
  1. System Settings > General > Sharing.
  2. If Remote Management is on, turn it off.
  3. Turn on Screen Sharing and click the info button.
  4. Select who can share your screen. (All users or Only these users)
  5. For additional settings, click Computer Settings.
56
Q

How do you use AirDrop on your iPhone or iPad?

A
  1. Open an app and tap Share or the Share button.
  2. Tap the AirDrop button.
  3. Tap the user you want to share with.
57
Q

How do you adjust AirDrop settings on an iPhone or iPad?

A
  1. Settings > General > AirDrop

or

  1. Swipe down from the upper-right corner to open the control center.
  2. Press firmly or touch and hold the network settings card in the upper-left corner.
  3. Touch and hold the AirDrop button and select your options.
58
Q

What can you do if your AirDrop settings has Receiving Off and you can’t tap to change it?

A
  1. Check Settings > Screen Time.
  2. Tap Content & Privacy Restrictions.
  3. Tap Allowed Apps and make sure AirDrop is on.
59
Q

How can you use your iPhone as a webcam on your Mac?

A
  1. On your Mac, open any app with camera or microphone access.
  2. In the app’s menu/settings, choose your iPhone as the camera/microphone.
60
Q

How do you set up Sidecar to use your iPad as a second display?

A
  1. On your Mac, System Settings > Displays
  2. Choose your iPad from the pop-up menu.
  3. Choose your options.
61
Q

How can you set up your Mac to be an AirPlay receiver?

A
  1. System Settings > General > AirDrop & Handoff
  2. Turn on Airplay receiver.
  3. Click the pop-up menu to “Allow Airplay for” and select your options.
  4. Turn on Require password, enter the password, and click ok.
62
Q

How do you set up email on your iPhone, iPad, or iPod Touch?

A
  1. Settings > Mail > Accounts
  2. Tap Add Account and select your email provider.
  3. Enter the email address and password.
  4. Wait for your account to be verified and tap save.
63
Q

What can you do if you can’t send or receive messages on your iPhone or iPad?

A
  1. Update your device.
  2. Go to Settings > Cellular and make sure you have service.
  3. In the Settings app, tap Messages. Turn iMessage off and then back on.
64
Q

What can you do if you can’t send or receive messages on your Mac?

A
  1. Restart your Mac.
  2. Update your software.
  3. Make sure you have an internet connection.
  4. Check that the date and time settings are correct.
65
Q

What can you try if iCloud Mail isn’t working?

A
  1. Check the system status of iCloud Mail.
  2. Check that iCloud Mail is turned on.
  3. Make sure you haven’t exceeded your iCloud storage limit.
  4. Make sure you are on the latest version of software on your device.
66
Q

What can you try if you can’t send or receive mail on your iPhone, iPad, or iPod Touch?

A
  1. Check your internet connection.
  2. See if you can receive iCloud email on another device.
  3. Make sure Mail in settings is turned on.
  4. Make sure new data is pushed to your device automatically.
  5. Turn your device off and on.
67
Q

How do you use AirPrint from your iPhone or iPad?

A
  1. Open the app you want to print from.
  2. Tap the app’s Share button or the Actions button.
  3. Scroll down and tap Print.
  4. Tap No Printer Selected and choose an AirPrint-enabled printer.
  5. Choose options and print.
68
Q

How do you set up file sharing on your Mac?

A
  1. System Settings > General > Sharing
  2. Turn on File Sharing and click the info button.
  3. Click Options, and select “Share files and folders using SMB.”
69
Q

How do you share your printer on a Mac?

A
  1. System Settings > General > Sharing
  2. Turn on Printer Sharing and click the info button.
  3. Select the printer you want to share.
  4. Click the Add button below the Users list and select the options you want.
70
Q

How do you share analytics, diagnostics, and usage information from your iPhone with Apple?

A

Settings > Privacy > Analytics/Analytics & Improvements > Share iPhone & Watch Analytics

71
Q

How can you view log messages in Console on your Mac?

A
  1. In the Console App on your Mac, select the Devices list, select the device you want.
  2. Click Start in the toolbar.
72
Q

How can you view the information stored in a keychain on a Mac?

A
  1. In the Keychain app, choose Window > Keychain Viewer (or press Command-1).
  2. Select the keychain you want to view.
  3. Click the info button in the toolbar to view more information.
73
Q

How do you create a secure note using Keychain Access on a Mac?

A
  1. In the Keychain Access app, select a keychain.
  2. Choose File > New Secure Note
  3. Type a name for the note, and then type information in the note field.
74
Q

How do you view a secure note in the Keychain access app?

A
  1. In the Keychain Access app select the Secure Notes category.
  2. Double-click the note and select the Show Note checkbox.
  3. Type your login info and then select allow or always allow.
75
Q

How do you replace the password for an existing account with a passkey?

A
  1. System Settings > Passwords
  2. Click the info button for the website you want to update.
  3. Click Change Password.
76
Q

How do you turn on firewall protection on a Mac?

A
  1. System Settings > Network > Firewall
  2. Turn on the firewall.
  3. Click Options for additional security settings.
77
Q

How do you enable Lockdown Mode on an iPhone or iPad?

A
  1. Open the settings app.
  2. Tap Privacy & Security
  3. Under Security, tap Lockdown Mode and turn it on.
  4. Tap Turn on and Restart
78
Q

How do you enable Lockdown Mode on a Mac?

A
  1. System Settings > Privacy & Security > Lockdown Mode
  2. Turn on Lockdown Mode
  3. Click Turn On & Restart
79
Q

How do you exclude a website from Lockdown Mode on your iPhone or iPad?

A

Settings > Privacy & Security > Lockdown Mode > Configure Web Browsing

80
Q

How do you exclude a website from Lockdown Mode on a Mac?

A
  1. Safari menu > Settings for [website]
  2. Deselect the Enable Lockdown Mode checkbox.
81
Q

How do you create a configuration profile in Apple Configurator?

A
  1. File > New Profile
  2. In the General settings pane, fill in the Name and Identifier.
  3. To add a payload, select it from the list and click Configure.
  4. If you want to sign the profile, File > Sign Profile
  5. File > Save, name the profile, click Save
82
Q

What can you try if you see No Service, Searching, or SOS on your iPhone or iPad?

A
  1. Check your coverage area.
  2. Restart your device.
  3. Turn cellular off and on.
  4. Check for a carrier settings update.
  5. Reset your Network Settings
  6. Update your device.
83
Q

How do you set up a legacy contact?

A

System Settings/Settings > Apple ID > Legacy Contact

84
Q

What does Console do?

A

Collects log messages and reports that are generated from your Mac and connection devices

Used to collect diagnostic information to troubleshoot problems.

85
Q

What are two ways to open Console?

A
  1. Search with Spotlight
  2. Applications > Utilities > Console
86
Q

How do you reset a password for an account using Terminal?

A

Start device in macOS Recovery, from Utilities menu > Terminal > type command: resetpassword, Enter to open Reset Password assistant and follow prompts

87
Q

In the Console app, what type of log message is indicated by the following dot colors:

-Red:
-Yellow:
-Dark gray:
-Light gray:

A

-Red: Faults
-Yellow: Errors
-Dark gray: Debug log messages
-Light gray: Info log messages

If there is no dot in the Type column, the log message is the default type.

88
Q

What are the 6 types of reports you can view in Console?

A

-Crash Reports: System and user reports about apps/processes that crash. (.ips extension)

-Spin Reports: System and user reports with details about app or process issues. (.spin extension)

-Log Reports: System and user reports with info about events that occur when the system or specific apps are processing. ( .log, ._log, or .its extension)

-Diagnostic Reports: System and user reports with info about hardware resources, system response times. (.diag or .dpsub extension)

-Mac Analytics Data: Contents of the Message Tracer Store data found at /var/log/DiagnosticMessages (Short diagnostic messages that show general use and problems are saved to /private/var/log/DiagnosticMessages)

-system.log: Contents of the legacy system log file at /private/var/log/system.log

Apple Device Support Exam (9L0 3023) (5 decks)

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