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Apple Device Support Exam (9L0 3023) > Practice Questions > Flashcards

Practice Questions Flashcards

Practice Question that are mostly from the Apple Device Support tutorials.

1
Q

What do you need to back up your iPhone or iPad using iCloud?

A. Available iCloud storage space

B. Encryption key

C. USB or USB-C to Lightning cable

A

A. Available iCloud storage space

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2
Q

True or False - iCloud automatically backs up your iPhone or iPad every day.

A

True

After you set up iCloud backup, your iPhone or iPad automatically backs up every day as long as you connect it to a Wi-Fi network and a power source and lock the screen.

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3
Q

What should you do to back up a device to a computer?

A. Connect to Wi-Fi

B. Encrypt your backup

C. Manually initiate the backup

A

C. Manually initiate the backup.

When you use a computer to back up your iPhone or iPad, you must manually initiate the backup.

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4
Q

What must you do when you create an encrypted backup on your computer?

A. Reformat the startup disk

B. Store the password somewhere safe

C. Update Startup Security Settings

A

B. Store the password somewhere safe.

If you create an encrypted backup, write down the password and store it somewhere safe. You have no way to recover encrypted backups without this password.

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5
Q

Which accessory do you need to migrate data from one iPhone to another using a wired connection?

A. USB-C to USB Adapter

B. Lightning to USB Camera Adapter

C. Lightning to USB 3 Camera Adapter

A

C. Lightning to USB 3 Camera Adapter

You can use this accessory to migrate data from one iPhone to another using a wired connection.

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6
Q

Which method lets you transfer data and content directly from your current device to your new device?

A. iCloud

B. Computer

C. Quick Start

A

C. Quick Start

Quick Start directly transfers data and information from your current device to your new device.

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7
Q

Where do you complete steps that you skipped during Quick Start?

A. In Settings on your new device

B. In Setup Assistant on your current device

C. In a web browser logged in to your iCloud account on your new device

A

A. In Settings on your new device

You complete any steps that you skipped during Quick Start in Settings on your new device.

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8
Q

Which of the following should you turn off before you restore iPhone to factory settings?

A. Find My

B. Cellular Data

C. Notifications

A

A. Find My

You should you turn off Find My on iPhone before you restore.

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9
Q

Where on iPhone or iPad can you find the Erase All Content and Settings option?

A. Settings > Control Center

B. Settings > General > Transfer or Reset

C. Settings > General > Software Update

A

B. Settings > General > Transfer or Reset

Settings > General > Transfer or Reset is where you find the Erase All Content and Settings option.

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10
Q

Where in Apple Configurator can you choose to restore a device to factory settings?

A. Actions > Prepare

B. Actions > Advanced > Revive Device

C. Actions > Restore

A

C. Actions > Restore

Actions > Restore is where you restore a device to factory settings. Additionally, you can choose Actions > Advanced > Erase All Content and Settings to retain the current iOS version.

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11
Q

What happens if Find My is still turned on when you try to restore iPhone or iPad using a Mac?

A. The restore attempt can’t continue

B. Your Mac disconnects the device

C. You must enter the Apple ID password on your Mac

A

A. The restore attempt can’t continue.

If Find My is turned on, you must turn it off on your device and try again.

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12
Q

Which of the following is required to restore your data to your iPhone using iCloud?

A. iPhone reset to factory settings

B. A Mac with macOS 12.0 or later

C. A 5G cellular connection

D. A wired Ethernet connection

A

A. iPhone reset to factory settings

Restore from iCloud Backup appears during iPhone setup, so the device must be reset to factory settings.

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13
Q

Which of the following is required to restore your data to your iPhone from your Mac?

A. iPhone reset to factory settings

B. A USB or USB-C to Lightning cable

C. A wired Ethernet connection

D. Two-factor authentication

A

B. A USB or USB-C to Lightning cable

You need a USB or USB-C to Lightning cable to restore from a backup on a Mac.

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14
Q

Which type of backup works with a currently setup iPhone or iPad?

A. Device mirroring

B. iCloud backup

C. Mac backup

A

C. Mac backup

You can restore a new, reset, or setup device from a Mac backup.

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15
Q

Which of the following do you need to do on your iPhone before you restore from a Mac backup?

A. Sign out of iCloud

B. Turn off Find My

C. Manually start an iCloud backup

A

B. Turn off Find My

You must turn off Find My before you can restore your iPhone from a Mac backup.

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16
Q

Which of the following is a reason to revive an iOS device?

A. Updating iOS

B. Refreshing the device for a new user

C. Unsticking the device from the Apple logo or a blank screen

A

C. Unsticking the device from the Apple logo or a blank screen

If iPhone or iPad is unresponsive, you can put the device in recovery mode.

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17
Q

What do you need to do first when you put an iOS device in recovery mode?

A. Turn off the device

B. Sign out of iCloud

C. Connect the device to a Mac

A

C. Connect the device to a Mac.

To enter recovery mode, you must connect the device to a Mac.

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18
Q

Which other option can you use if you can’t revive your iOS device and it’s stuck on the Apple logo?

A. Enter recovery mode and attempt to restore the device.

B. Enter recovery mode and update the device.

C. Enter recovery mode and restore from a backup.

A

A. Enter recovery mode and attempt to restore the device.

If you can’t revive your device, you need to restore its software to factory settings.

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19
Q

Which of the following does Apple Configurator for Mac back up?

A. Music

B. Settings

C. Videos

D. Photos

A

B. Settings

When you back up a device, all the configuration profiles and settings are in the backup.

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20
Q

Which option can you access to view the current activity of Apple Configurator for Mac?

A. Double-click the device and select Activity.

B. From the Apple Configurator menu, choose View Activity.

C. From the Apple Configurator menu bar, choose Window > Activity.

A

C. From the Apple Configurator menu bar, choose Window > Activity.

You can view activity by choosing Window > Activity from the menu bar.

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21
Q

Before backing up a device, why is it important that you review the device’s content for any information you don’t want to restore to other devices?

A. Backups can contain private information, such as passwords.

B. You don’t need to review the backup because it’s encrypted.

C. When you back up a device, only non personal information is backed up.

A

A. Backups can contain private information, such as passwords.

Before backing up a device, review the device’s content for any information you don’t want to restore to other devices.

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22
Q

Which setting lets your device join a cellular network while you travel internationally?

A. Data Roaming

B. Personal Hotspot

C. Carrier Services

A

A. Data Roaming

If you experience no service on your device while you travel internationally, turn on data roaming. Check with your wireless carrier to enroll in an international data roaming plan.

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23
Q

What is an alternative method to turn off cellular data in Settings?

A. Turn on Airplane Mode

B. Tap General > Reset > Restart.

C. Tap Cellular > Cellular Data Options > Voice & Data > Turn off all data.

A

A. Turn on Airplane Mode.

Alternatively, you can turn on Airplane Mode to turn off the cellular data.

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24
Q

How do you eject the SIM tray from a device?

A. Press the SIM-eject button beside the tray.

B. In Settings, tap Cellular Data > SIM Card > Eject.

C. Insert a SIM-eject tool or paper clip into the hole beside the tray.

A

C. Insert a SIM-eject tool or paper clip into the hole beside the tray.

To eject the SIM tray, insert a SIM-eject tool or paper clip into the hole beside the tray.

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25
Q

What is required to set up Instant Hotspot?

A. iOS 14 or later

B. Each device in signed into iCloud with the same Apple ID

C. A USB connection from iPhone to your Mac

D. A secure Wi-Fi password

A

B. Each device is signed in to iCloud with the same Apple ID

Each device must be signed in to iCloud with the same Apple ID and have both Wi-Fi and Bluetooth turned on to use Instant Hotspot.

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26
Q

When connecting to Personal Hotspot with Wi-Fi, what is the name of the network?

A. Instant Hotspot

B. Personal Hotspot

C. Your Apple ID

D. Your device name

A

D. Your device name

The Personal Hotspot network name matches the name of your host device.

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27
Q

Which connection option requires a Personal Hotspot password?

A. USB

B. Wi-Fi

C. Instant Hotspot

A

B. Wi-Fi

Wi-Fi requires the Personal Hotspot Wi-Fi password.

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28
Q

Which of the following doesn’t disconnect a device from a Personal Hotspot?

A. Locking the screen

B. Turning off Wi-Fi

C. Turning off Bluetooth

D. Turning off Allow Others to Join

A

A. Locking the screen

The Personal Hotspot remains available even when the screen of the host device is locked.

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29
Q

How can you identify a secured Wi-Fi network when selecting a wireless network to join on iPhone or iPad?

A. The name of the network appears in bold

B. A small lock icon appears besides the Wi-Fi icon

C. Text describing the type of security appears below the name of the network

A

B. A small lock icon appears beside the Wi-Fi icon.

Apple devices display a small lock icon to the left of the Wi-Fi icon for secured networks.

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30
Q

Which option turns off Auto-Login when joining a captive network without valid credentials on iPhone or iPad?

A. Cancel

B. Other Network

C. Without Internet

A

C. Without Internet

This option turns off Auto-Login for the selected network, but lets you use the network without connecting to the internet.

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31
Q

How do you access settings for managing private MAC addresses for a Wi-Fi network on iPhone and iPad?

A. In Settings, tap General > Wi-Fi address.

B. In Settings, tap Privacy > Location Services > Tracking.

C. In Settings, tap Wi-Fi, then tap the info button of a Wi-Fi network.

A

C. In Settings, tap Wi-Fi, then tap the info button of a Wi-Fi network.

You can access the settings for private MAC addresses for each Wi-Fi network by tapping the info button of a particular network.

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32
Q

Which devices can receive files that you send with AirDrop from iPhone or iPad?

A. Mac computers

B. Android phones

C. Windows PCs

A

A. Mac computers

With AirDrop, you can wirelessly send photos, videos, websites, locations, and more to Mac computers.

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33
Q

How can you control who can discover your iPhone or iPad when it’s within AirDrop range?

A. Turn off AirDrop in Privacy settings.

B. Set AirDrop to Contacts Only.

C. Require a verification code from the other device in Password & Security settings.

A

B. Set AirDrop to Contacts Only.

You can set AirDrop to Contacts Only or Receiving Off at any time to control who can discover your device and send you files with AirDrop.

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34
Q

What can you do if you’re having issues sending a file with AirDrop?

A. Make sure that you’re sending from an app developed by Apple.

B. Adjust your Share options in Settings.

C. Adjust your AirDrop receiving settings in Control Center.

A

C. Adjust your AirDrop receiving settings in Control Center.

You can adjust your AirDrop receiving settings in Control Center if you’re having issues sending a file with AirDrop.

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35
Q

Where is the setting on iPhone and iPad that keeps apps updated automatically?

A. In Settings > App Store

B. In Settings > Control Center

C. In Settings > General

A

A. In Settings > App Store

The easy way to remember the location is to associate apps with the App Store.

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36
Q

What’s the first action you should try when an app is unresponsive?

A. Update iOS or iPadOS

B. Force the app to quit and reopen it

C. Contact the developer

A

B. Force the app to quit and reopen it.

The first action to take with an unresponsive app is to force it to quit and reopen it.

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37
Q

What can you do if restarting apps and devices and updating apps doesn’t improve app behavior?

A. Update iOS or iPadOS

B. Contact Apple Support

C. Find another app

A

A. Update iOS or iPadOS.

Make sure that iOS or iPadOS is up to date.

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38
Q

What is an Apple ID recovery key?

A. A user-defined code sent to Apple when a user activates a new device

B. A randomly generated code you use to reset your password

C. A temporary code Apple sends to a trusted device or phone number when a user signs in to a new device

A

B. A randomly generated code you use to reset your password

A trusted device randomly generates the recovery key. Store it somewhere safe.

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39
Q

Where can you add or change trusted phone numbers on iPad or iPhone?

A. Tap Settings > Touch ID & Passcode.

B. Tap Settings > Cellular.

C. Tap Settings > Apple ID > Password & Security.

A

C. Tap Settings > Apple ID > Password & Security.

Tap Settings > Apple ID > Password & Security to add or change trusted numbers

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40
Q

Which item is NOT needed to reset an Apple ID password on iPad or iPhone?

A. Trusted phone number

B. Current Apple ID password

C. Apple ID email address

A

B. Current Apple ID password

You don’t need your current Apple ID password to reset your password.

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41
Q

Which set of technologies does Location Services use to determine your device location?

A. Three‑axis gyro, accelerometer, proximity sensor, and dead reckoning

B. Public IP geolocation, digital compass, motion processing, and AirTag Precision Finding

C. GPS signals, Bluetooth connections, local Wi-Fi networks, and the cellular network

A

C. GPS signals, Bluetooth connections, local Wi-Fi networks, and the cellular network

Location Services uses GPS signals, Bluetooth connections, and local Wi-Fi networks to help determine location. iPhone and iPad (Wi-Fi + Cellular) also use available cellular signals.

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42
Q

You want to limit the information shared with a shopping coupon app, but still want to see offers relevant for places no more than a short drive away.

What setting should you change?

A. Turn off Location Alerts.

B. Turn off Location Services.

C. Turn off Precise Locations.

D. Turn off Significant Locations.

A

C. Turn off Precise Location.

Turning off Precise Location limits location data for an app to an approximate location within a 10-mile range of the actual location.

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43
Q

Maps shows your precise location, but you can’t send it to a friend using Messages.

What setting must you change to send your device location?

A. Location Alerts

B. Location Services

C. Share My Location

D. Significant Locations

A

C. Share My Location

You must turn on Share My Location to share your current location with others from within apps such as Messages and Find My on a temporary or ongoing basis.

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44
Q

What happens when you turn on Find My.

A. iCloud is automatically set up

B. Activation Lock turns on automatically

C. Your account security is automatically upgraded

A

B. Activation Lock turns on automatically.

When you turn on Find My, Activation Lock turns on automatically.

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45
Q

What can you turn on in Find My to protect against unauthorized access to a missing iPhone or iPad?

A. Lost Mode

B. Lock

C. Activation Lock

A

A. Lost Mode

If you can’t locate the missing device right away, you can turn on Lost Mode to protect against unauthorized access.

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46
Q

What should you do if you lose your iPhone and don’t have another device with Find My?

A. Borrow a Mac and use Find My.

B. Access iCloud.com from a browser on a Mac, then use Find My.

C. Access iCloud.com from a browser on a computer, then use Find My.

A

C. Access iCloud.com from a browser on a computer, then use Find My.

You can use Find My on iCloud.com on any computer using a web browser.

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47
Q

What can you do with iOS sysdiagnose?

A. Extract information from iPhone and iPad devices

B. Extract information from any Apple device

C. Extract information from iPhone devices only

A

A. Extract information from iPhone and iPad devices

iOS sysdiagnose extracts information that either you or AppleCare can use to diagnose iOS or iPadOS issues.

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48
Q

Which buttons do you press to start iOS sysdiagnose?

A. The volume up button and the side or top button

B. The side or top button

C. Both volume buttons and the side or top button

A

C. Both volume buttons and the side or top button

You press and hold both volume buttons and the side or top button for 1 to 1.5 seconds to start iOS sysdiagnose.

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49
Q

Where are sysdiagnose log files located on iPhone?

A. Settings > Privacy & Security > Analytics & Improvements > Analytics Data

B. Settings > Privacy > Analytics & Improvements > Share With App Developers

C. Settings > Privacy > Tracking

A

A. Settings > Privacy & Security > Analytics & Improvements > Analytics Data

Sysdiagnose log files are located in Settings > Privacy & Security > Analytics & Improvements > Analytics Data on iPhone or iPad.

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50
Q

How do you start up a Mac with Apple silicon in macOS Recovery?

A. With the Mac shut down, press and hold the power button until “Loading startup options” appears.

B. Turn on or restart the Mac, then immediately press and hold the Shift key as it starts up.

C. Turn on or restart the Mac, then immediately press and hold Command-R until the Apple logo appears.

A

A. With the Mac shut down, press and hold the power button until “Loading startup options” appears.

Mac computers with Apple silicon use the power button for all options.

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51
Q

What does safe mode prevent from loading when you start up a Mac?

A. Wi-Fi

B. System Settings

C. Login Items

A

C. Login items

Safe mode prevents your Mac from loading login items, system extensions not required by macOS, and fonts not installed by macOS.

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52
Q

What is a function of macOS Recovery?

A. macOS Recovery enables target disk mode.

B. macOS Recovery helps you repair or erase a hard disk.

C. macOS Recovery helps you restore your internet connection.

A

B. macOS Recovery helps you repair or erase a hard disk.

macOS Recovery helps you restore from Time Machine, reinstall macOS, get help online, repair or erase a hard disk, and more.

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53
Q

Which statement about Erase All Content and Settings is true?

A. Find My and Activation Lock remain turned on after your Mac erases all content and settings.

B. Bluetooth devices remain paired to your Mac after Erase All Content and Settings completes the erase process.

C. Erase All Content and Settings can be undone.

D. Third-party apps are removed from your Mac after it’s been erased.

A

D. Third-party apps are removed from your Mac after it’s been erased.

All settings, media, and data are erased from your Mac.

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54
Q

How must you start a Mac to erase the built-in startup disk?

A. In macOS

B. In macOS Recovery

C. In Erase-Disk Mode

D. In Start-Up Disk Mode

A

B. In macOS Recovery

You need to start in macOS Recovery to erase the built-in startup disk.

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55
Q

How do you start a Mac with Apple silicon in DFU mode?

A. Press and hold the power button until “Loading startup options” appears, then immediately press and hold the left Control key, right Option key, and right Shift key. After 10 seconds, immediately release the three keys but continue to press and hold the power button until a DFU icon appears on the screen.

B. Press and hold the power button and at the same time press all three of the following keys for 10 seconds: the left Control key, left Option key, and right Shift key. After 10 seconds, immediately release the three keys but continue to press and hold the power button until a DFU icon appears in Apple Configurator.

C. Press and hold the power button until “Loading startup options” appears, then immediately press and hold the left Control key, left Option key, and left Shift key. After 10 seconds, immediately release the three keys but continue to press and hold the power button until a DFU icon appears in Apple Configurator.

D. Press and hold the power button and at the same time press all three of the following keys for 15 seconds: the left Control key, left Option key, and left Shift key. After 15 seconds, immediately release the three keys but continue to press and hold the power button until a DFU icon appears on the screen.

A

B. Press and hold the power button and at the same time press all three of the following keys for 10 seconds: the left Control key, left Option key, and right Shift key. After 10 seconds, immediately release the three keys but continue to press and hold the power button until a DFU icon appears in Apple Configurator.

You can access DFU mode only by using these specific keys on a Mac notebook with Apple silicon.

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56
Q

Which of these actions does Migration Assistant perform when you migrate content from one Mac to another Mac?

A. It transfers contacts, calendars, email accounts, and more from iCloud.

B. It transfers applications, user accounts, settings, and other content from a Mac.

C. It helps you upgrade from earlier macOS versions to the current version.

D. It stores content on an external storage device so that you can move it to a Mac later.

A

B. It transfers applications, user accounts, settings, and other content from a Mac.

Migration Assistant transfers content and data from a Mac.

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57
Q

In which folder do you find Migration Assistant on a Mac?

A. Applications/Utilities

B. System/Library/CoreServices/Applications/Utilities

C. Downloads/Migration

D. Applications/Tools

A

A. Applications/Utilities

Migration Assistant is in the Utilities folder of your Applications folder.

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58
Q

What happens when you open Migration Assistant on your old Mac?

A. macOS restarts and Migration Assistant opens.

B. All open apps close, with the exception of Safari.

C. All open apps quit, and the account logs out.

A

C. All open apps quit, and the account logs out.

Migration Assistant quits the Finder and all other apps so that it can safely and reliably transfer your data.

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59
Q

How do you reset another user’s account password when you’re logged in to an administrator account on a Mac?

A. Select Password & Security in Apple ID settings, then click Change Password and enter a new password.

B. Select the user’s account in Users & Groups settings, then click the Info button, click Reset Password, and enter a new password.

C. Select the General pane in Privacy & Security settings, then click Change Password and enter a new password.

A

B. Select the user’s account in Users & Groups settings, then click the Info button, click Reset Password, and enter a new password.

You reset another user’s login password in Users & Groups settings.

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60
Q

What does the message “If you forgot your password, you can reset it using your Apple ID” tell you about your ability to reset the password?

A. Because the Mac has FileVault turned on, you can use your iCloud account to reset the password.

B. Because you have an iCloud account set up on the Mac, you can use your Apple ID credentials to reset the password.

C. Because your user account is associated with your Apple ID, you can use your Apple ID credentials to reset the password.

A

C. Because your user account is associated with your Apple ID, you can use your Apple ID credentials to reset the password.

When you associate your user account with your Apple ID during the setup of a Mac, you can use your Apple ID credentials to reset the password.

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61
Q

With FileVault turned on, a message to restart and show password reset options appears after you enter an incorrect password three times.

Which other option do you have after you’ve restarted the Mac?

A. Restart the Mac again while you press and hold the Command-P keys until the Password Reset assistant appears.

B. Keep entering an incorrect password until the Mac automatically shuts down and restarts in macOS Recovery to reset the password.

C. Wait until a message at the bottom of the login screen appears that instructs you to use the power button to shut down the Mac and restart it in macOS Recovery.

A

C. Wait until a message at the bottom of the login screen appears that instructs you to use the power button to shut down the Mac and restart it in macOS Recovery.

With FileVault turned on, this additional option restarts the Mac in macOS Recovery, so you can reset the password using either an iCloud account or a recovery key.

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62
Q

Why must you reauthenticate to your iCloud account when you log in on a Mac after your login password has been reset?

A. Reauthenticating the account adds a Mac back to the trusted devices list after a login password reset.

B. Reauthenticating the account turns Activation Lock and Find My Mac back on after a login password reset.

C. Reauthenticating the account adds the Apple ID password to the new login keychain after a login password reset.

A

C. Reauthenticating the account adds the Apple ID password to the new login keychain after a login password reset.

The new login keychain that macOS creates doesn’t contain the Apple ID password for the iCloud account.

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63
Q

What must you enter in Keychain Access if you want to unlock an archived login keychain?

A. The new login password for the macOS user account after it was reset

B. The old login password for the macOS user account before it was reset

C. The password for the iCloud account that’s used with the macOS user account

A

B. The old login password for the macOS user account before it was reset

If you remember the old login password for your macOS user account, you can unlock an archived login keychain and move any items to your current login keychain.

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64
Q

Which keychain contains the items listed in Passwords settings when iCloud Keychain isn’t turned on?

A. Login keychain

B. Local Items keychain

C. System Keychain

A

B. Local Items keychain

When iCloud Keychain isn’t turned on, these items are in the Local Items keychain.

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65
Q

Which folder path do you enter in the Finder to locate an archived login keychain file named login_renamed_1.keychain-db?

A. ~/Library/Keychains/

B. ~/System/Library/Keychains/

C. ~/Applications/Utilities/Keychains/

A

A. ~/Library/Keychains/

The Keychains folder in ~/Library/Keychains/ contains all archived and current login keychain files.

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66
Q

Where should you check the status of your network connection?

A. Accessibility settings

B. Network settings

C. General settings

D. Find My app

A

B. Network settings

You can check the status of a network connection, such as Ethernet or Wi-Fi, in Network settings.

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67
Q

Where in Network settings can you renew your DHCP lease?

A. Other Services > Set Service Order

B. [service name] > Details > TCP/IP

C. [service name] > Known Networks > Network Settings

D. Other Services > Add Service

A

B. [service name] > Details > TCP/IP

Click the Renew DHCP Lease button to renew your lease.

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68
Q

Which Terminal command can help you determine whether a communication issue is related to your computer, your connection, or a remote device?

A. Info

B. Netstat

C. Ping

A

C. Ping

Pinging can help you determine whether a communication issue is related to your computer, your connection, or a remote device.

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69
Q

Which key or key combination do you press and hold before you click the Wi-Fi status icon to access the Open Wireless Diagnostics option?

A. Shift

B. Option

C. Command-W

D. Option-Command-Esc

A

B. Option

Option-clicking the Wi-Fi status icon accesses the Open Wireless Diagnostics option in the macOS Wi-Fi status menu.

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70
Q

Which type of file is the wireless diagnostics report?

A. Plain text

B. Encrypted

C. Obfuscated

D. Compressed

A

D. Compressed

The report is a compressed file with a name that begins with WirelessDiagnostics.

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71
Q

Where can you find the wireless diagnostics report?

A. /system/volumes

B. /library/logs

C. /root/shared

D. /var/tmp

A

D. /var/tmp

The wireless diagnostics report is located in the /var/tmp folder.

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72
Q

Where can you find AirDrop settings on macOS?

A. The finder window

B. General settings pane

C. Privacy & Security settings pane

A

A. The Finder window

AirDrop settings are in the Finder sidebar below Favorites or in Control Center in the menu bar.

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73
Q

If you want to send a file that’s automatically accepted by a secondary device, what must you verify on both devices?

A. Both devices must be signed in to the same Apple ID.

B. Both devices must have Firewall settings turned on.

C. Both devices must have Wi-Fi and Bluetooth turned off.

A

A. Both devices must be signed in to the same Apple ID.

If you use AirDrop to send a file that’s automatically sent to your device, make sure that you sign in to both devices with the same Apple ID.

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74
Q

When troubleshooting AirDrop, which System Settings option should you choose?

A. Network > Firewall

B. Privacy & Security

C. General

A

A. Network > Firewall

Remember to deselect “Block all incoming connections” in the Options section of Firewall.

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75
Q

Which option in System Settings do you use to turn on FileVault on a Mac?

A. Privacy & Security

B. General > Storage

C. Apple ID

D. Users & Groups

A

A. Privacy & Security

You use Privacy & Security settings in System Settings to turn on FileVault.

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76
Q

What should you do after you turn on FileVault?

A. Continue to use the Mac as you normally do.

B. Wait until FileVault encryption is complete.

C. Quit all applications.

D. Log out of your user account.

A

A. Continue to use the Mac as you normally do.

You can use your Mac normally because encryption is nearly immediate for Mac computers with Apple silicon or the T2 chip, and proceeds safely in the background on other Mac computers.

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77
Q

You’ve forgotten your login password or it’s locked from too many failed attempts to log in.

What’s the alternative method to unlock FileVault and reset your password?

A. Call AppleCare to create a new account recovery key.

B. Use iCloud Account Recovery.

C. Create a new local recovery key.

A

B. Use iCloud Account Recovery.

Instead of using a local recovery key, you can set up FileVault to use your iCloud account to reset the password and access your user account and files.

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78
Q

How do you remove an app’s access to the camera in the Privacy section of Privacy & Security settings?

A. Click the app from the list in Camera settings and click the minus button.

B. Turn off the app from the Camera settings list.

C. Click the app and click Disable Camera Access.

D. Enter an administrator account password, then delete the app from Camera settings.

A

B. Turn off the app from the Camera settings list.

You turn off apps to remove their access.

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79
Q

What do privacy settings help users do?

A. Prevent unauthorized apps from opening

B. Control what apps can or can’t do with a Mac

C. Secure data on their disk by encrypting the contents automatically

A

B. Control what apps can or can’t do with a Mac

Users can update camera, microphone, and screen recording settings to control what apps can or can’t do with a Mac.

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80
Q

Which privacy setting allows apps to monitor input from the user’s keyboard even while they’re using other apps?

A. Accessibility

B. Automation

C. Bluetooth

D. Input Monitoring

A

D. Input Monitoring

Input Monitoring grants apps access to a user’s input devices.

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81
Q

Which sharing service uses the VNC protocol?

A. Internet Sharing

B. File Sharing

C. Printer Sharing

D. Screen Sharing

A

D. Screen sharing

Screen sharing allows users of other computers to remotely view and control your computer using the VNC protocol, an industry standard for controlling computers remotely on a network using TCP/IP.

82
Q

Which sharing service allows you to store software updates, apps, and other content on your computer to reduce bandwidth usage and speed up installation on supported devices?

A. Media Sharing

B. Content Caching

C. File Sharing

D. Internet Sharing

A

B. Content caching

Content caching speeds up the downloading of software that Apple distributes and data that users store in iCloud by saving content that local Mac computers, iPhone and iPad devices, and Apple TV devices have already downloaded.

83
Q

Which Apple application allows others to access your computer?

A. Apple Remote Login

B. Internet Sharing

C. Apple Remote Desktop

D. File Sharing

A

C. Apple Remote Desktop

You can manage computers remotely, send content, and update settings after downloading Apple Remote Desktop from the App Store.

84
Q

Which web address should you use to locate a Mac if you don’t have access to Find My on another Apple device?

A. iCloud.com

B. FindMy.com

C. support.apple.com

A

A. iCloud.com

To use Find My when you don’t have an Apple device, sign in to iCloud.com.

85
Q

What does the “Find My network” option do to help you locate missing devices?

A. It lets you find devices using Bluetooth connections.

B. It automatically plays a sound when the device loses its Wi-Fi connection.

C. It allows a message to appear on a Mac when it isn’t connected to Wi-Fi.

A

A. It lets you find devices using Bluetooth connections.

When a device isn’t connected to Wi-Fi, “Find My network” looks for it using Bluetooth connections to nearby Apple devices that are on Wi-Fi.

86
Q

What additional information must you provide to use the remote erase option on iCloud.com?

A. Verification code

B. Your Mac computer’s serial number

C. Touch ID or Face ID confirmation

A

A. Verification code

You must enter a verification code sent through two-factor authentication to confirm that your Mac erases.

87
Q

Which grouping helps you view hidden processes?

A. All Processes

B. My Processes

C. Inactive Processes

A

A. All Processes

All Processes can show system processes normally hidden from the default My Processes grouping and helps locate any unresponsive hidden processes.

88
Q

What should you do if an app is unresponsive?

A. Click the Stop button in Activity Monitor, then click
Force Quit to close an unresponsive app.

B. Run a system diagnostic.

C. From the menu bar, choose View > All Processes.

A

A. Click the Stop button in Activity Monitor, then click Force Quit to close an unresponsive app.

Quitting unresponsive processes can help your Mac run more efficiently.

89
Q

What additional information can you find in Activity Monitor on MacBook Pro?

A. Battery Usage

B. Graphics card usage

C. Energy Impact

A

A. Battery usage

If you’re using a notebook computer such as a MacBook Pro, battery usage appears at the bottom of the window.

90
Q

Which report type is generated when an app quits unexpectedly?

A. Log report

B. Crash report

C. Spin report

A

B. Crash report

Crash reports are generated when an app quits unexpectedly.

91
Q

Which level of message is a warning?

A. Error Message

B. Debug Message

C. Fault Message

A

A. Error message

Error messages are warnings in log files.

92
Q

When does Console begin streaming log messages?

A. When the computer starts

B. When a user logs in

C. When you click “Start streaming” in the app

D. When an app unexpectedly quits

A

C. When you click “Start streaming” in the app

Console begins to stream messages only after the user clicks “Start streaming.”

93
Q

Select two responses.

What are two features of two-factor authentication for a personal Apple ID?

A. it ensures that only the account’s owner can access the account.

B. it requires a special app on the trusted device.

C. It can be accessed on trusted devices.

D. It uses a four-digit passcode to access a user’s account.

E. It doesn’t require the Apple ID password.

A

A. it ensures that only the account’s owner can access the account.

C. It can be accessed on trusted devices.

94
Q

Which device can you use to unlock your Mac computer’s screen saver and approve authentication requests from macOS and other apps?

A. iPad

B. iPhone

C. Apple Watch

D. HomePod

A

C. Apple Watch

95
Q

You use Apple Watch 8 to track your physical activity and health metrics, but you have some trouble seeing the screen and using the watch controls.

Which iPhone feature can you use to help you see and operate Apple Watch more easily?

A. Audio Descriptions

B. Apple Watch Mirroring

C. Ask Siri

D. VoiceOver

A

B. Apple Watch Mirroring

96
Q

Which macOS feature allows you to use your iPhone as a webcam?

A. Focus

B. Stage Manager

C. Continuity Camera

D. Quick Look

A

C. Continuity Camera

97
Q

Guillermo is a designer for ACME, Inc. He uses his 12.9-inch iPad Pro to create marketing materials and do color grading.

Which iPadOS feature should Guillermo use to allow his 12.9-inch iPad Pro to accurately display colors for common color standards?

A. True Tone

B. ColorSync

C. Reference Mode

D. Display Zoom

A

C. Reference Mode

98
Q

Guillermo wants to annotate the Keynote presentation he created on his Mac on iPad.

Select three responses.

What does he need to do for Handoff to work on both devices?

A. Turn on Wi-Fi.

B. Turn on iCloud Drive.

C. Turn on AirPlay.

D. Sign in with the same Apple ID.

E. Turn on Bluetooth.

A

A. Turn on Wi-Fi

D. Sign in with the same Apple ID.

E. Turn on Bluetooth

99
Q

Select three responses.

What are three reasons that a warning icon might appear in the Security Recommendation window for a password in Passwords settings?

A. The password is reused on another website.

B. It’s a commonly used password or it’s easily guessed.

C. The password appeared in a data leak.

D. The password hasn’t been updated in the last 90 days.

E. You have multiple or duplicate passwords listed for the website.

A

A. The password is reused on another website.

B. It’s a commonly used password or it’s easily guessed.

C. The password appeared in a data leak.

100
Q

Which two types of Activation Lock are available to organizations?

A. Organization

B. User-based

C. Device-based

D. Individual-based

E. Personal

A

A. Organization

B. User-based

101
Q

How do you reset the printing system from Printers & Scanners settings on a Mac?

A. Choose Printer Setup Utility > Reset printing system.

B. Control-click the printer, then choose Reset Printing System from the shortcut menu.

C. Select all the printers in the Printers list, then click Delete (—).

D. Select all items, move them to the Trash, and refresh the screen.

A

B. Control-click the printer, then choose Reset Printing System from the shortcut menu.

102
Q

Where in System Settings should you go to determine if her printers were configured manually or by an MDM solution?

A. General > Sharing > Printer Sharing

B. Printers > Advanced

C. Printers & Scanners > Advanced

D. Privacy & Security > Profiles

A

D. Privacy & Security > Profiles

103
Q

ACME, Inc. wants all users to see mounted servers in the Finder by default. Which terminal command should you use to modify the Finder preferences to display mounted servers?

A.defaults cat com.apple.finder ShowMountedServersOnDesktop true

B.defaults read com.apple.finder ShowMountedServersOnDesktop true

C.defaults write com.apple.finder ShowMountedServersOnDesktop true

D.defaults append ShowMountedServersOnDesktop com.apple.finder true

A

C.defaults write com.apple.finder ShowMountedServersOnDesktop true

104
Q

You‘re troubleshooting a third-party app that frequently quits on your Mac. You’ve determined that the issue occurs across all user accounts.

What should be your next step in troubleshooting the app’s issue?

A. Create a new file.

B. Remove the ~/Library/Preferenceslapplication name preference file.

C. Upgrade to the latest version of the app.

D. Reinstall or upgrade macOS.

E. Troubleshoot application preferences.

A

C. Upgrade to the latest version of the app.

105
Q

What links a device to an MDM solution?

A. APNs

B. Firewall

C. Restriction

D. Enrollment Profile

A

D. Enrollment Profile

Enrollment profiles are the links between devices and the MDM solution.

106
Q

What does MDM need to operate, specifically for APNs and SSL?

A. Certificates

B. Restrictions

C. Enrollment Profiles

A

A. Certificates

MDM requires multiple certificates to operate, including an APNs certificate to talk to clients and an SSL certificate to communicate securely.

107
Q

Which Apple device capability allows MDM to secure devices?

A. Location Services

B. Enrollment profiles

C. Built-in device security features

A

C. Built-in device security features

An MDM solution allows you to use the device’s built-in security features.

108
Q

Which iPad is compatible with Shared iPad?

A. iPad Pro

B. iPad Air

C. iPad 4th gen

D. iPad mini 3

A

A. iPad Pro

Any iPad Pro is compatible.

109
Q

Which additional option is available when you configure Shared iPad?

A. Maximum amount of storage

B. Quota size per user

C. Maximum number of apps

A

B. Quota size per user

When you enroll iPad devices into Shared iPad, configure the quota size per user based on the iPad storage you think that your users will need.

110
Q

Which option is skipped when you configure Shared iPad successfully?

A. Wi-Fi

B. Setup Assistant

C. Restrictions

A

B. Setup Assistant

Setup Assistant is skipped if you configure Shared iPad successfully.

111
Q

Which Shared iPad feature allows users to sign in as a guest?

A. Classroom

B. Guest User

C. Temporary sessions

A

C. Temporary sessions

When you configure iPad devices for temporary sessions, a user can sign in to the device by tapping Guest as the sign-in screen.

112
Q

What do you use to connect Apple devices to networks that use 802.1X EAP-TLS authentication?

A. A configuration profile

B. A PAC file

C. .plist file

A

A. A configuration profile

To connect Apple devices to networks that use 802.1X EAP-TLS authentication, MDM administrators must create the appropriate settings for their networks in configuration profiles and then push them to their devices.

113
Q

Which security type do you use to configure managed Apple devices to connect to 802.1X networks?

A. WEP

B. WPA3 Enterprise

C. WPA3 Personal

A

B. WPA3 Enterprise

Configuring your managed Apple devices with this type gives them access to a broad range of 802.1X authentication environments.

114
Q

True or False. You can use WPA2/WPA3 Enterprise authentication at the login window of macOS.

A

True

You can authenticate to a network from the login window when your Mac is set up with a compatible directory service and configured to use this mode with MDM.

115
Q

What happens when you restore a Mac with Apple Configurator?

A. It updates the firmware and erases recoveryOS and macOS on your internal storage.

B. It recovers data from a Time Machine snapshot on the internal storage.

C. It restores the system state from before a corrupted battery drain.

D. It forces the Mac to perform any pending updates.

A

A. It updates the firmware and erases recoveryOS and macOS on your internal storage.

116
Q

Scenario

An iOS app is accessing shared containers with other apps from the same developer.

Which identifier format would these apps use to communicate?

A. name.Group

B. app_name group.

C. group name.group

D. group.group name

A

D. group.group name

117
Q

Scenario

A macOS app is accessing shared containers with other apps from the same developer.

Which identifier format would these apps use to communicate?

A. team identifier.group name

B. group name.team identifier

C. identifier.app name

D. app_name.identifier

A

A. team identifier.group name

118
Q

Select two responses.

What are two resources that you can use to automatically manage secrets and saved passwords on a Mac?

A. Secure Notes

B. Access Control

C. Keychain Access

D. Passwords preferences

E. Security & Privacy preferences

A

C. Keychain Access

D. Passwords preferences

119
Q

Select three responses.

Which professional support products has Apple created to support specific organization types?

A. Education Support

B. AppleCare for Enterprise

C. AppleCare Help Desk Support

D. AppleCare for Higher Education

E. AppleCare for Small Home Office

A

A. Education Support

B. AppleCare for Enterprise

C. AppleCare Help Desk Support

120
Q

What is a function of macOS Recovery?

A. macOS Recovery enables target disk mode.

B. macOS Recovery helps you repair or erase a hard disk.

C. macOS Recovery helps you restore your internet connection.

A

B. macOS Recovery helps you repair or erase a hard disk.

macOS Recovery helps you restore from Time Machine, reinstall macOS, get help online, repair or erase a hard disk, and more.

121
Q

True or False. Disk Utility can erase the built-in startup disk of a Mac when started in macOS.

A

A. False

You need to start in macOS Recovery to erase the built-in startup disk.

122
Q

True or False. There is no difference in security-related settings on Intel-based and Apple silicon Macs.

A

B. False

Mac computers with Apple silicon maintain a separate security policy for each installation of macOS.

Security-related settings for Intel-based Mac computers apply to the entire Mac.

123
Q

Which Terminal command can be used to obtain information about the items in the APFS volume group?

A. ls APFS

B. diskutil APFS ListVolumeGroups

C. diskutil APFS list

A

B. diskutil APFS ListVolumeGroups

124
Q

True or False. Reviving a device restores its software and erases your content.

A

B. False

Revive attempts to update your device’s software and preserves your content.

125
Q

True or False. Apple Configurator backups are encrypted by default.

A

B. False

To enable encryption, choose Actions > Advanced > Enable Encrypted Backups from the Apple Configurator menu bar.

126
Q

True or False. When you use Apple Configurator to backup a device, Apple ID information is removed from the backup.

A

B. False

Apple ID information is part of the backup and can be restored to other devices.

127
Q

True or False. If you erase a missing device using Find My, the device begins the process of erasing the device even if the device isn’t connected to a network.

A

A. False

If your missing device isn’t connected to a network, it erases the data and content after it connects to a network.

128
Q

What can you do with iOS sysdiagnose?

A. Extract information from iOS and iPadOS devices.

B. Extract information from any Apple device.

C. Extract information from iOS devices only.

A

A. Extract information from iOS and iPadOS devices.

iOS sysdiagnose extracts information that either you or AppleCare can use to diagnose iOS or iPadOS issues.

129
Q

iPhone sysdiagnose log files that are synced to a mac are in a hidden Library folder, how do you locate the file on Mac?

A. Finder > Macintosh HD > Library > Sysdiagnose Folder

B. First view the hidden Library folder in Finder by pressing and holding the Option key while clicking Go from menu bar. Click Library Folder and navigate to file path ~/Library/Logs/CrashReporter/Mobile Device/device_name/Diagnostic Logs/ sysdiagnose

C. In Console App > Reports > Log Reports

A

B. First view the hidden Library folder in Finder by pressing and holding the Option key while clicking Go from menu bar. Click Library Folder and navigate to file path ~/Library/Logs/Crash Reporter/Mobile Device/device_name/Diagnostic Logs/ sysdiagnose

130
Q

True or False. Erase Assistant is available on both Intel-based and Apple silicon Mac.

A

False.

This feature is available only on Mac computers with Apple silicon and Intel-based Mac computers with the T2 Security Chip.

131
Q

When using Apple Configurator to restore a Mac, can you use a Thunderbolt 3 cable?

A

No, you can only use a USB-C to USB-C cable.

132
Q

Which of the following IP address suggests there may be a problem with DHCP?

A. 192.168.6.75
B. 10.31.209.58
C. 169.254.194.49
D. 172.25.143.2

A

B. 169.254.194.49

IP addresses starting with 169.254 are self-assigned, which means the network interface cannot obtain an IP address from the DHCP server (usually your router). Therefore it’s a sign that there may be a problem with DHCP.

133
Q

At what Wi-Fi signal level will trigger iPhone or iPad to search for a stronger Wi-Fi network?

A. -50 dBm
B. -70 dBm
C. -80 dBm
D. -100 dBm

A

B. -70 dBm

134
Q

At what Wi-Fi signal level will trigger a Mac to search for a stronger Wi-Fi network?

A. -50 dBm
B. -70 dBm
C. -75 dBm
D. -80 dBm

A

C. -75 dBm

135
Q

Select Three.

What security options are available on a intel-based Mac?

A. Full Security

B. Half Security

C. Medium Security

D. Reduced Security

E. No Security

A

A. Full Security

C. Medium Security

E. No Security

136
Q

What feature organizes your open apps on the left side of the screen, where you can see them at a glance?

A. SharePlay

B. Stage Manager

C. Live Activities

D. Dock Manager

A

B. Stage Manager

137
Q

Where should you add a Mail account on a Mac?

A. System Settings > Internet Accounts

B. Mail > Internet Accounts

C. System Settings > Mail

D. System Settings > Apple ID > Mail

A

A. System Settings > Internet Accounts

138
Q

Where should you configure Mail settings on iPhone?

A. Settings > Internet Accounts

B. Settings > Apple ID > Mail

C. Settings > Mail > Accounts

D. Settings > General > Accounts

A

C. Settings > Mail > Accounts

139
Q

True or False

When Lockdown Mode is enabled, all webpages should still be displayed as normal in Safari?

A

False

140
Q

How would you perform a Safe Boot on a Mac with Apple Silicon Processor?

A. Hold Shift Key during Startup

B. Hold Command + S during Startup

C. Hold SHIFT + Command + S during Startup

D. Boot into Startup Options, Select correct System Volume and Hold Shift key and press Return.

A

D. Boot into Startup Options, Select correct System Volume and Hold Shift key and press Return.

141
Q

Select four.

Which of these Mac computers support DFU mode?

A. MacBook Pro (15-inch, 2018)

B. Mac Studio

C. iMac Pro

D. MacBook Air (13-inch 2017)

E. MacBook Air (M2, 2022)

F. Apple TV 4k

A

A. MacBook Pro (15-inch, 2018)

B. Mac Studio

C. iMac Pro

E. MacBook Air (M2, 2022)

142
Q

Select 3.

Which of these features are disabled for a Managed Apple ID?

A. Apple Pay

B. iCloud Drive

C. Family Sharing

D. Apple Media Services

E. App Store

A

A. Apple Pay

C. Family Sharing

D. Apple Media Services

143
Q

What’s the fastest way of getting into RecoveryOS on a Mac with Apple Silicon, if the default way to access it doesn’t work?

A. Startup Fallback RecoveryOS

B. Startup in Safe Mode

C. Startup in Target Disk Mode

D. Contact Apple Support

A

A. Startup Fallback RecoveryOS

144
Q

Select two.

Which devices are supported by Universal Control?

A. iPhones

B. iPads

C. Apple TVs

D. Macs

E. Apple Watches

A

B. iPads

D. Macs

145
Q

Which feature allows you to copy and paste between devices?

A. SharePlay

B. Remote Desktop

C. Universal Clipboard

D. Rosetta

A

C. Universal Clipboard

146
Q

What’s the best way for an IT department to get access to Apple Beta Software?

A. Apple Developer Program

B. AppleSeed for IT

C. Apple Beta Software Program

D. Apple School Manager

A

B. AppleSeed for IT

147
Q

What do you press if you want to terminate/cancel any running command in terminal?

A. Q

B. CTRL + Q

C. CTRL + N

D. CTRL + C

A

D. CTRL + C

148
Q

What is the name of the mechanism which allows forward and reverse traversal between 2 volumes?

A. Firmlink

B. XCode

C. Universal Control

D. Boot Link

A

A. Firmlink

149
Q

How many members can a Family Sharing Group contain (including the organizer)?

A. 5

B. 6

C. 8

D. 10

A

B. 6

150
Q

How should you report bugs on both beta and non beta Apple software/OS?

A. AppleSeed for IT

B. App Store

C. Contact the developer

D. Feedback Assistant

A

D. Feedback Assistant

151
Q

Which tool would you use to read logs on MacOS?

A. Terminal

B. Activity Monitor

C. Console

D. Hardware Information

A

C. Console

152
Q

Which command do you type in the terminal to see all hops to reach a destination ip-address?

A. traceroute

B. ping

C. ipconfig

D. man

A

A. traceroute

153
Q

How can users with a Managed Apple ID unlock their Apple ID account after locking it (after 10 failed sign-in attempts)?

A. Click “Forgot my Password”

B. Contact your Admin

C. Wait 1 hour for your account to unlock

D. Sign in on another device

A

B. Contact your Admin

154
Q

What happens with the apps purchased by other Family members on your device when leaving the Family group?

A. The apps are removed from your device

B. The apps remain on your device and are updated normally.

C. The apps remain on your device, but cannot be updated.

D. You cannot launch those apps, and will be asked to remove them when starting them up

A

C. The apps remain on your device, but cannot be updated.

155
Q

What command resets all privacy settings in macOS for a fresh start?

A. tccutil reset settings All

B. tccutil reset All

C. tccutil refresh All

D. tccutil refresh settings All

A

B. tccutil reset All

156
Q

When using Apple Configurator to restore a Mac, what cable do you have to use?

A. USB C to Lightning

B. USB to Lightning

C. USB to USB C

D. USB C to USB C

A

D. USB C to USB C

157
Q

In DFU mode, a device’s Boot ROM code waits to be recovered over what?

A. Wi-Fi

B. USB

C. Ethernet

D. Disk

A

B. USB

158
Q

How do you revive or restore firmware if a macOS update/upgrade became unresponsive?

A. Connect the computer to another Mac with Apple configurator and start up the device in DFU mode

B. Connect the computer to another Mac with Apple configurator and start up the device in recoveryOS

C. Connect the computer to another Mac with Apple configurator and start up the device in Target Disk mode

D. Connect the computer to another Mac with Apple configurator and start up the device in Safe mode

A

A. Connect the computer to another Mac with Apple configurator and start up the device in DFU mode

159
Q

Select two.

What does a revive do to your Mac?

A. Updates the firmware.

B. Delete user data.

C. Updates recoveryOS.

D. Makes changes to the startup volume.

A

A. Updates the firmware.

C. Updates recoveryOS.

160
Q

With FileVault turned on, a message to restart and show password reset options appears after you enter an incorrect password 3 times.

What other option do you have after you’ve restarted the Mac?

A. Restart the Mac in macOS Recovery, so you can reset the password using either an iCloud account or recovery key.

B. Sign in with your iCloud account or recovery key to reset your password.

C. Restart the Mac in macOS Recovery, and select “Forgot my password”.

D. Enter your Apple ID password to disable FileVault.

A

A. Restart the Mac in macOS Recovery, so you can reset the password using either an iCloud account or recovery key.

161
Q

Select three.

What VPN protocols are natively supported in macOS?

A. L2TP over IPSec

B. Cisco IPSec

C. IKEv2

D. SSTP

A

A. L2TP over IPSec

B. Cisco IPSec

C. IKEv2

162
Q

True or False.

Material distributed to a user’s Managed Apple ID via an MDM solution can be shared via Family Sharing.

A

False

163
Q

True or False.

After you perform backup with iCloud, automatic iCloud backups are turned on.

A

True

164
Q

True or False.

A managed Apple ID can make purchases from the App Store.

A

False

165
Q

True or False.

iOS doesn’t allow users to install potentially malicious unsigned or untrusted apps.

A

True

166
Q

What does a configuration profile filename end with?

A. .mobileconfig

B. .config

C. .prflconfig

D. ttcutil

A

A. .mobileconfig

167
Q

True or False.

During Quick Start, if you choose to transfer your data via iCloud, you may not use the device until the transfer has completed.

A

False

168
Q

Select three.

Besides Quick Start, how can you transfer previous iOS or iPadOS data to a new device?

A. MDM

B. iTunes/Finder backup

C. Configuration Profiles

D. iCloud transfer backup

A

A. MDM

B. iTunes/Finder backup

D. iCloud transfer backup

169
Q

Select two.

What does a legacy contact need to access your account?

A. Your death certificate

B. You Apple ID password

C. Their recovery key

D. Their access key

A

A. Your death certificate

D. Their access key

170
Q

True or False.

If a phone is lost or stolen with Activation Lock enabled, the device cannot be restored or reactivated at all.

A

True

171
Q

True or False.

If you delete/uninstall a third-party app in macOS, the apps data is deleted as well.

A

False

172
Q

True or False.

When troubleshooting printers, you will probably encounter more issues caused by software than by hardware.

A

False

173
Q

Select 4.

What can you do with the (Apple) Support App on iOS / iPadOS?

A. Report a bug

B. Reset Apple ID Passwords

C. Chat with Apple Support

D. View Log Files

E. See used Apple Services

F. See warranty info for all associated Apple Devices.

A

B. Reset Apple ID Passwords

C. Chat with Apple Support

E. See used Apple Services

F. See warranty info for all associated Apple Devices.

174
Q

Which of these options are available in RecoveryOS only on an Apple Silicon Mac?

A. Share Disk

B. Apple Diagnostics

C. Terminal

D. Network Utility

A

A. Share Disk

175
Q

Select 4

Which of these devices support Activation Lock?

A. MacBook Air (2018)

B. MacBook Pro (2017)

C. iPhone 8

D. Mac Mini 2018

E. iPad (5th gen)

A

A. MacBook Air (2018)

C. iPhone 8

D. Mac Mini 2018

E. iPad (5th gen)

176
Q

Select 3.

What are the ways to safely prepare a MacBook Pro (15-inch, 2017) to be sold?

A. Erase all contents and settings from System Settings.

B. Erase SSD/Disk from RecoveryOS and reinstall macOS.

C. Using the ‘startosinstall –eraseinstall’ command in the terminal from within macOS

D. Boot from bootable USB Stick with macOS installer, Erase SSD/Disk and reinstall macOS

E. Create a new generic administrator account, delete other users and their homefolders, perform ‘sudo rm /var/db/.applesetupdone’ and reboot the Mac

A

B. Erase SSD/Disk from RecoveryOS and reinstall macOS.

C. Using the ‘startosinstall –eraseinstall’ command in the terminal from within macOS

D. Boot from bootable USB Stick with macOS installer, Erase SSD/Disk and reinstall macOS

177
Q

Select 4.

Which of these Mac computers support DFU mode?

A. MacBook Pro (13-inch, 2017)

B. MacBook Pro (15-inch, 2018)

C. iMac Pro

D. Mac Studio

E. MacBook Air (M2, 2022)

F. iMac (2019)

A

B. MacBook Pro (15-inch, 2018)

C. iMac Pro

D. Mac Studio

E. MacBook Air (M2, 2022)

178
Q

Select 2.

Which of these Mac computers support macOS Ventura?

A. MacBook Pro (2016)

B. MacBook Air (2017)

C. MacBook Pro (2017)

D. Mac Mini (2017)

E. iMac Pro (2017)

A

C. MacBook Pro (2017)

E. iMac Pro (2017)

179
Q

What should you do when you want to revive a Mac with Apple Configurator?

A. Put the Mac in Safe mode.

B. Put the Mac in Recovery mode.

C. Startup Internet Recovery

D. Put the Mac in DFU mode

A

D. Put the Mac in DFU mode

180
Q

Select 4.

Which devices support iOS / iPadOS 16?

A. iPhone X

B. iPhone 7

C. iPhone 8

D. iPhone SE (1st gen)

E. iPad Pro 11-inch

F. iPad Mini (5th gen)

A

A. iPhone X

C. iPhone 8

E. iPad Pro 11-inch

F. iPad Mini (5th gen)

181
Q

Select 2.

How can Activation Lock be enabled on an Apple device?

A. By the user signing into iCloud on the device.

B. By MDM when the device is enrolled and supervised.

C. Using the Support app.

D. By setting a passcode.

A

A. By the user signing into iCloud on the device.

B. By MDM when the device is enrolled and supervised.

182
Q

What is the default filesystem on which macOS needs to be installed to?

A. ZFS

B. macOS Extended

C. APFS

D. Ext4

E. NTFS

A

C. APFS

183
Q

Where do you configure the firewall options?

A. System Preferences > Security & Privacy > Firewall > Options

B. System Settings > Network > Firewall > Options

C. System Settings > Security & Privacy > Firewall > Options

D. System Preferences > Network > Firewall > Options

A

B. System Settings > Network > Firewall > Options

184
Q

NTFS Filesystem on USB sticks is supported in the Files app on iOS/iPadOS?

A. True (Read & Write)

B. True (Read Only)

C. False

A

B. True (Read Only)

185
Q

What is the name of the macOS technology designed to ensure that only trusted software runs on your MAC?

A. FileVault

B. Rosetta

C. Gatekeeper

D. Stage Manager

A

C. Gatekeeper

186
Q

Based on which value will a Wi-Fi connected MAC or iOS/iPadOS device decide to look for other Wi-Fi access points?

A. dBm

B. RSSI

C. APFS

D. GHz

A

B. RSSI

187
Q

Which option in System Settings do you use to turn on FileVault on a Mac?

A. General

B. Network

C. System Preferences

D. Privacy & Security

A

D. Privacy & Security

188
Q

What is the terminal command to reset your password?

A. rstpsswrd

B. passwordreset

C. resetpassword

D. psswrdrst

A

C. resetpassword

189
Q

Where is app data stored in iOS and iPadOS?

A. /var/mobile/Applications/

B. /var/temp/Applications/

C. /temp/mobile/Applications/

D. /var/mobile/temp/Applications

A

/var/mobile/Applications/

190
Q

Which of the following is the type of link that is an actual link to the original file?

A. Hard link

B. Symbolic link

C. Firmlink

D. Copylink

A

B. Symbolic link

191
Q

True or False.

Firmlinks are similar to symbolic links but allows bi-directional travel and only for directories.

A

True

192
Q

Which four options are good practices before trading in and recycling your organization’s retired devices?

A. Remove the devices from Apple School Manager or Apple Business Manager

B. Sign out of iCloud, iTunes Store, and the App Store

C. Back up the devices

D. Clear browser history

E. Remove the devices from your trusted devices

F. Remove the battery

A

A. Remove the devices from Apple School Manager or Apple Business Manager

B. Sign out of iCloud, iTunes Store, and the App Store

C. Back up the devices

E. Remove the devices from your trusted devices

193
Q

Township Schools wants to deploy 150 Apple TV devices in its high schools. The Apple TV devices are a mix of products purchased directly from Apple and some newly donated devices.

Which two device enrollment types should you use to enroll these Apple TV devices into your MDM solution?

A. Automated Configuration Profiles

B. Automated Device Enrollment

C. Device Enrollment

D. User Enrollment

A

B. Automated Device Enrollment

C. Device Enrollment

194
Q

Which enrollment type supports separating personal user data and organization data on iPhone and iPad?

A. Device Enrollment

B. User Enrollment

C. Configuration Profiles

D. Free Enrollment

A

B. User Enrollment

195
Q

Which macOS utility identifies the Received Signal Strength Indicator when troubleshooting roaming between access points within a wireless network?

A. Wireless Diagnostics

B. Apple Diagnostics

C. Network Diagnostics

D. Apple Feedback

A

A. Wireless Diagnostics

196
Q

Fabiano is leaving ACME, Inc. and you want to unenroll his personal iPhone from your MDM solution.

What happens to the managed apps that your MDM solution installed on his iPhone?

A. It depends on the setting you selected in your MDM solution.

B. They are instantly removed from his device.

C. They stay on the device and keep working.

D. They stay on the device but stop working.

A

A. It depends on the setting you selected in your MDM solution.

197
Q

What happens when you use Safari on iPad to visit a site with a revoked certificate?

A. You are asked to delete the certificate.

B. You are directed to the CA’s website to update the certificate.

C. A dialog box appears noting an issue with the website or service.

D. The message “This Connection Is Not Private” appears instead of the webpage.

A

D. The message “This Connection Is Not Private” appears instead of the webpage.

198
Q

Select three responses.

Which three items are always encrypted on Apple devices?

A. FaceTime communications

B. iMessage communications

C. Email communications

D. Wi-Fi communications

E. HTTPS web browsing

A

A. FaceTime communications

B. iMessage communications

E. HTTPS web browsing

199
Q

Which Mac computers implement FileVault using Data Protection Class C with a volume key?

A. ONLY Intel-based Mac computers

B. ONLY Mac computers with Apple silicon

C. ONLY Mac computers with the Apple T2 Security Chip

D. Mac computers with Apple silicon and the Apple T2 Security Chip

A

B. ONLY Mac computers with Apple silicon

200
Q

What happens to volume encryption keys when FileVault is NOT turned on during the initial Setup Assistant process on Mac computers with Apple silicon or the Apple T2 Security Chip?

A. The key is encrypted using only AES-128 bit software encryption.

B. The keys are generated when the first user’s password is created.

C. The keys are generated when the first user’s password is logged in.

D. The key is protected only by the hardware UID in the Secure Enclave.

A

D. The key is protected only by the hardware UID in the Secure Enclave.

Apple Device Support Exam (9L0 3023) (5 decks)

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