Learning Unit 12 - MCQ

Question 1

. According to the text, which of the following is NOT an effective guideline for changing corporate culture?

1) Formulate a clear strategic vision.
2) Model culture change at the highest levels.
3) Change organisational membership by socialising newcomers and terminating deviants.
4) Keep top management from being part of the process.

Answer 1

4) Keep top management from being part of the process.

Question 2

The competing values approach views culture as a …

1) resolution of value dilemmas.
2) search for the right set of values.
3) fight among functional groups for the best culture.
4) simple clarification of what is most important.

Answer 2

1) resolution of value dilemmas.

Question 3

. Which of the three approaches to diagnosing culture is the most difficult to interpret?

1) the competing values approach
2) the deep assumptions approach
3) the behavioural approach
4) the normative approach

Answer 3

2) the deep assumptions approach

Question 4

Organisation culture does NOT include …

1) basic assumptions on how organisational problems should be solved.
2) norms guiding how members behave.
3) values that identify what is important in the organisation.
4) products and services supplied to customers.

Answer 4

4) products and services supplied to customers.

Question 5

Organisations undertake transformational change when …

1) there are sharp changes in economic conditions that change competition within an industry.
2) there are changes in executive leadership.
3) there are changes in products that require new strategies.
4) All of the above.

Answer 5

4) All of the above.

Question 6

Which of the following is NOT a characteristic of transformational change?
Change is ...
1)triggered by environmental disruptions
2)driven by management
3)triggered by patterns of assumptions
4)systematic and revolutionary

Answer 6

3)triggered by patterns of assumptions

Question 7

Organisations undertake transformational change when …
1)there are changes in executive leadership
2)the organisation’s survival is threatened
3)there are changes in products that require new strategies
4)there are sharp changes in economic conditions that change competition
within an industry

Answer 7

1)there are changes in executive leadership

Question 8

Which of the following elements is included in an organisation’s culture

1) Products and services supplied to customers
2) Strategies that identify what is important in the organisation
3) Symbols that guide members’ behaviour
4) Artifacts, norms and basic assumptions

Answer 8

4)Artifacts, norms and basic assumptions

Question 9

The key roles of leadership in transformational change are …

1) diagnosis, change, enabling
2) enabling, creating, energising
3) envisioning, energising, enabling
4) envisioning, change, refreezing

Answer 9

3)envisioning, energising, enabling