Lecture 1

Question 1

Definition of patient care

Answer 1

Providing care that is respectful of, and responsive to, individual patient preferences, needs and values, and ensuring that patient values guide all clinical decisions

Question 2

Pickers eight principles of patient centred care

Answer 2

Access to care, Continuity and transition, involvement of family and friends, emotional support, physical comfort, information and education, coordination and integration of care, Respect for patients’ preferences

Question 3

Respect for patient values, preferences and expressed needs

Answer 3

Involve patients in decision making
Everyone has their own unique values and preferences 
Treat patients with dignity 
Respecgt their cultural values
Respect their autonomy (want for help)

Question 4

Coordination and integration of care

Answer 4

Coordination of clinical care
coordination of ancillary and support services (eg. Prescription sent home )
Coordination of front line patient care ( eg what we do)

Question 5

Information and education

Answer 5

When communicating with healthcare provdiers, patients can sometimes feel as though they are not being completley infomred about their condition or progress. Especially in the types of terms that they are able to understand

Question 6

Physical comfort (three most important areas)

Answer 6

Pain management
Assistance with activities and daily living needs (ex. Brush teeth , hair, basic needs)
Hospital and surroundings and environment (ex. Flowers)

Question 7

Emotional support and alleviation of fear and anxiety

Answer 7

Fear and anxiety associated with illness and procedures can be as debilitating as the physical effects

Question 8

Involvement of family and friends

Answer 8

Providing accommodations for family and friends
Involving family and close friends in decision making
Supporting family members as caregivers
Recognizing the needs of family and friends

Question 9

Continuity and transition

Answer 9

Patients may be concerned about their ability to care for themselves

Understandable, detailed information regarding medications, physical limitations, dietary needs, etc.
Coordinate and plan ongoing treatment and services after discharge
Provide information regarding access to clinical, social, physical and financial support on a continuing basis

Question 10

Access to care

Answer 10

Access to hospital, clinic and physician locations
Availability of transportation
Appointment availability and ease of scheduling
Accessibility of specialists
Clear instructions on how and when to get referrals