Lecture 1 P2

Question 1

Good communication is only successful when

Answer 1

The sender and the receiver understand the message in the same way

Question 2

3 types of communication

Answer 2

Verbal, non verbal, and written

Question 3

Effective verbal communication

Answer 3

Think of and prepare your thoughts before you speak.
Practice what you’re going to say and how you’re going to say it.
Consider your tone of voice, the rate of your speech, and your body language.
Ask the right questions to ensure patient understands.
Patients are relying on you, as a healthcare professional, to give them the information that they need and to prepare them for what is about to happen.

Question 4

Non verbal communication: appearance

Answer 4

Clothing, hair style, choice of colours

Question 5

Non verbal communication: gestures

Answer 5

Hand movements, winking nodding

Question 6

Non verbal communication :Facial expression

Answer 6

Smile, frown

Question 7

Non verbal communication: posture

Answer 7

Arm crossing, leg crossing, seating position

Question 8

Non verbal communication: eye contact

Answer 8

Movement of eyes, blinking

Question 9

Non verbal communication: Para-linguistics

Answer 9

Tone of voice, pitch, loudness

Question 10

Goal of listening is to

Answer 10

Gather accurate information and then to understand the feeling and the meaning of the message the patient has given you