Lecture 2 Flashcards
ASQ
American Society for Quality
ASQ Quality
Term which each person has own definition
Satisfy stated or implied needs
Free of deficiencies
Feigenbaum Quality Definition
Achieve requirements stated or implied
Represents a moving target
Transcendent Definition
Quality is something that is intuitively understood but nearly impossible to communicate such as beauty or love
Product-Based Definition
Quality is found in the components and attributes of a product
User-Based Definition
If the customer is satisfied, the product has good quality
Manufacturing Based Definition
If the product conforms to design specifications, is has good quality
Value-Based Definition
If the product is percieved as providing good value for the price, it has good quality
Garvin’s Product Quality Dimensions
Performance Features Reliability Conformance Durability Servicealility Aesthetics Percieved Quality
TQM
Total Quality Management Terms of customers Focus on process not output Prevention better than detection Continuous Improvement
Prevention Model
More effective and sustainable than the detection model in quality managment and control
Contingency Approach
There is no theory or method for operating a business that can be applied in a situations
Increase of Quality will..
Increase Sales
Decrease COGS
Decrease Operating Costs
Increase Profitability
