Lecture #3 (Human Resource Management)

Question 1

What is the values, beliefs, assumptions, and norms that form the infrastructure of the organization ethos?

Answer 1

Organizational culture

Question 2

What is a collegial culture?

Answer 2

Type of organizational culture characterized by consensus, teamwork, and participatory decision making

Question 3

What is a personalistic culture?

Answer 3

Type of organizational culture charaterized by autonomy in decision making and problem solving

Question 4

What is a formalistic culture?

Answer 4

Type of organizational culture characterized by a clear chain of command and well defined lines of formal authority

Question 5

What is the most common organizational chart used in sports medicine?

Answer 5

Function-oriented (supervise alone their lines of expertise)

Question 6

What is a service-orientated organizational chart?

Answer 6

Definded by the services the staff provides

Question 7

What is a matrix organizational chart?

Answer 7

One that combines both function-orientated and service-orientated.

Question 8

What are the 11 reasons why people may form relationships in organizations?

Answer 8

1) Social contact
2) Satisfaction of needs
3) Power
4) Peer pressure
5) Problem solving
6) Goal congruency
7) Understanding
8) Information and communication
9) Knowledge
10) Formal organizations
11) Physical proximity

Question 9

What is staff selection?

Answer 9

Any procedure used as a basis for any employment decisions

Question 10

What are the 5 staff selection activities?

Answer 10

Hiring, demotion, retention, promoting, and performance evaluation

Question 11

How often should a job description be reviewed and modified?

Answer 11

Yearly

Question 12

What is validity in regards to hiring a new employee?

Answer 12

The employment of criteria that predicts how well a candidate will perform in a role

Question 13

What is reliability in regards to hiring a new employee?

Answer 13

The consistency of staff selection procedures

Question 14

What are the steps of the recruiting/hiring process?

Answer 14

1) Request for position
2) Position request approval
3) Vacacy noticy
4) Application collection
5) Telephone interviews
6) Reference checks
7) On-site interviews
8) Recommendation and approval for hiring
9) Offer of contract

Question 15

What does the numeric analysis of a workload analysis determine?

Answer 15

The workload by calculating and comparing the amount of time a person spends certain tasks with the output that results from that tasks

Question 16

What does the process analysis of a workload analysis do?

Answer 16

Streamlines the number and complexity of steps needed to provide service to a customer

Question 17

What does FTE stand for? So what does 1 FTE mean?

Answer 17

Full time equivalent ( they work 40+ hours per week)

Question 18

What does 0.8 FTE mean?

Answer 18

They average 36 hours a week (still normally get benefits)

Question 19

What does 0.3-0.75 FTE mean?

Answer 19

Part time employee benefits (0.30 = 20 hours per week)

Question 20

What does 0.25> FTE mean?

Answer 20

Less than part time and is often called casual or temporary on call (TOC) , not really any benefits

Question 21

Who has the highest salary per hour typically?

Answer 21

TOC (no benefits taken out of pay, and you place really needs them)

Question 22

How many health care units (HCUs) are ATs worth?

Answer 22

12 HCUs

Question 23

What is staff supervision?

Answer 23

A process whereby authority holders observe the work activities of an employee to improve the outcomes of the employee’s work or the professional development

Question 24

What are the three types of supervision?

Answer 24

Inspection/production, clinical, and developmental

Question 25

What is the focus of an inspection/production supervision model?

Answer 25

On program missions and not professional development

Question 26

What type of supervision involved the process of direct observation of an employee's work with emphasis on measurement on specific behaviors and the subsequent development of plans to remediate deficiencies in performance?

Answer 26

Clinical supervision

Question 27

What type of supervision emphasizes collaboration between supervisiors and employees to help them solve problems and to develop professionally while meeting the needs of the program?

Answer 27

Developmental supervision

Question 28

What does the Fair Labor and Standards Act entail?

Answer 28

Ensures that employees are justly compensated for the work that they do that exceeds the boundaries of the normal workweek

Question 29

Are ATs included in the Fair Labor and Standards Act?

Answer 29

Usually no because we are normally salaried professionals

Question 30

What are Herzberg's factors?

Answer 30

1) Motivator factor (challenging work, recognition, responsibility--usually lead to job satisfaction) 2) Hygiene factors (status, job security, salary, and fringe benefits---lack thereof usually leads to job dissatisfaction)

Question 31

What are McGregor's theories?

Answer 31

1) Theory X (believes all subordinates will avoid work if given chance, i.e. lazy, so they need to be closely monitored) 2) Theory U (believes employees are self motivated, and can be delegated tasks and share responsibilities)

Question 32

True or false: Only Theroy X or Y of McGregor's is enough to be effective.

Answer 32

False, you need a mix of both

Question 33

Because of the ADA (Americans with Disabilitites Act) what three things must be taken care of when hiring an employee?

Answer 33

1) Must define essential functions of the job 2) Peripheral functions are not used for evaluation 3) Cannot discriminate based on the employer's desire to provide reasonable accomodations

Question 34

What does FMLA stand for?

Answer 34

Family Medical Leave Act

Question 35

Can a person be terminated or demoted during FMLA?

Answer 35

No even though it can last up to 12 weeks.