Lecture 7 - Common Dysfunctions in Teams Flashcards
What are the common dilemmas in team management?
Individual influence vs group influence
Task vs relational orientation
How do we categorize a dysfunctional member as a ‘‘bad apple’’?
Individuals who show behavior that consistently impairs the function of the tam.
.
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What are the three types of bad apples?
Bad Apple N1 : The slacker - Withholder of efforts, social loafing, free riding;
Bad Apple N2: Depressive pessimists - fail to engage in emotional regulation or labour; violates norms of positivity
Bad Apple N3: Jerks - Ridiculing, insulting, embarassing; weakens and create an obstacle for social work enviornment;
What are the three types of conflict?
Relationship conflict, task conflict, and process conflict
What is relationship conflict and what are its proximal and distant effects?
Personality clashes or differences in norms and values (i.e. different political preferences or values. Its proximal effects are that it lowers trust, cohesion, satisfaction, commitment, gossip, blaming, etc.
The distant effects are that it lowers group performance.
What is task conflict and what are its proximal and distant effects?
Disagreement about the task approach - etc. more creative or more standardized and its outcome. Proximal effects - lower trust, satisfaction, cohesion. Distant effects - no reliable effect on team performance
What is process conflict and what are its proximal and distant effects?
Disagreements about task-related delegations such as roles and responsibilities. Its proximal effects are that it lowers trust, cohesion, satisfaction, commitment,
The distant effects are that it lowers group performance.
What is the main relationship between conflict and how much information a team shares?
High conflict leads to lower information elaboration.
Why are task and relationship conflicts often the same?
It is the negative relationship that leads to problem with information elaboration (task conflict).
When is task conflict less negative?
When it occurs on a managerial level, smaller scale and is NOT accompanied by RELATIONSHIP CONFLICT. Task conflict might have a positive effect on group performance.
How to deal with conflict management as an employee?
Calm down before discussing, and let people finish sentences.
Establish commonalities to work together and overcome disagreements.
Be open to identifying the conflict: is it a task, relationship, or process conflict?
Try to put yourself in the shoes of the other party
Seek external advice from someone who you trust
How to manage conflicts as a manager?
Promote collaboration (team building, updating incentive systems, restructuring)
Identify conflict management and interpretation of conflict as normally occurring and useful.
What are the strategies for dealing with disagreements?
Create a common method for conflict resolution
Provide people with criteria to make trade-offs
Use escalating conflicts for coaching
=> conflicts are perceived as normal
What are the strategies for dealing with escalated conflicts?
Joint escalation (both parties present their perspective)
Managers solve problems with their counterparts
Give transparency about how and why a certain solution was reached.
=> people learn from conflict, forced decisions are avoided and speculation and gossip are prevented.
