Lecture 9

Question 1

What is non profit organisations?

What are 3 ways measure the performance for non profit organisation ( 3 ES)

Answer 1

• something that doesn’t use money and just satisfy societal needs.

1. Economy = are they getting good value for money
2. Efficient = are they using resources wisely
3. Effectiveness = are they achieving their goals.

Question 2

What are difficulties in measuring performance of non profit organisations ( 3)

Answer 2

1. Lack of clear objectives
2. Outcome hard to quantify = how do you measure “improved happiness”
3. Multiple stakeholders