Lesson 1 - Configuring Windows

Question 1

What is the considered the top level of the OS user interface?

Answer 1

The desktop

Question 2

What does administering an OS mean?

Answer 2

Configuring options
Setting up user accounts
Adding and removing devices and software

Question 3

Where is all Windows configuration data held?

Answer 3

Windows Registry

Question 4

What is considered a cloud-based SSO service allowing users to synchronize settings between multiple Windows devices

Answer 4

A Microsoft account

Question 5

What is the significance of privacy settings?

Answer 5

It governs what usage data Windows is permitted to collect and what device functions are enabled and for which apps

Question 6

What is the term used for “Ease of Access” settings in Win 11?

Answer 6

Accessibility

Question 7

What is the purpose of Indexing Options applet?

Answer 7

It allows you to define indexed locations and rebuild the index

Question 8

You are assisting a home user who wants her spouse to be able to sign in to a new Windows laptop using a Microsoft account. Is this possible, and if so, which management interface is used?

Answer 8

Yes, this can be done via the Accounts settings app. The legacy User Accounts applet in Control Panel can no longer be used to add accounts.

Question 9

True or false? Under default settings, the user account added during setup is not affected by User Account Control.

Answer 9

False. User Account Control (UAC) is designed to prevent misuse of accounts with administrative privileges. Use of such privileges requires the user to approve a consent dialog or to enter the credentials of an administrator account. This system can be disabled via UAC settings, but it is enabled by default.

Question 10

A user calls to say that he clicked Yes to a prompt to allow the browser to access the computer’s location service while using a particular site and is now worried about personal information being tracked by other sites. How can the user adjust the app permission in Windows?

Answer 10

Via the App permissions section under Privacy settings. You might also note that most browser software can be configured to only allow location information on a per-site basis.

Question 11

You need to assist a user in changing the extension of a file. Assuming default Explorer view settings, what steps must the user take?

Answer 11

The user must first show file extensions, using the View tab in the File Explorer Options applet (you might also note that this can be done via a check box on the View menu ribbon of File Explorer).

Question 12

What is ACPI?

Answer 12

Advanced Configuration and Power Interface is designed to ensure software and hardware compatibility for different power-saving modes.

Question 13

Which ACPI power mode level is “powered on”

Answer 13

S0

Question 14

What is Standby power-mode mean for computers?

Answer 14

Suspend to RAM
Cuts power to most devices (CPU, monitor, disk drives, and peripherals) but maintains power to the memory. This is also referred to as ACPI modes S1-S3

Question 15

Wat is Hibernate power-mode mean for computers?

Answer 15

Suspend to Disk
Saves any open but unsaved file data in memory to disk (as hiberfil.sys in the root of the boot volume) and then turns the computer off. This is also referred to an ACPI mode S4

Question 16

What are the three ACPI modes?

Answer 16

Sleep, hybrid sleep, and modern standby modes

Question 17

What does USB selective suspend mean?

Answer 17

It’s a power option in control panel that turns off power connected to peripherals

Question 18

What are the different types of network adapters?

Answer 18

Ethernet
Wi-Fi
Cellular Radio
Virtual Private Network (VPN)

Question 19

What is the importance of network profile types?

Answer 19

The type of network profile (public, private, or domain) determines what firewall policies are enforced on each network adapter

Question 20

What is the function of the Windows Defender Firewall?

Answer 20

It determines which processes, protocols, and hosts are allowed to communicate with the local computer over the network

Question 21

What is Administrative Tools?

Answer 21

A folder in Control Panel containing default Microsoft management consoles used to configure the local system

Question 22

What is compmgmt.msc?

Answer 22

Computer Management is the default management console with multiple snap-ins to schedule tasks and configure local users and groups, disks, devices, and so on

Question 23

What is dfrgui.exe?

Answer 23

Defragment and Optimize Drives is used to maintain dis performance by optimizing file storage patterns

Question 24

What is cleanmgr.exe?

Answer 24

Disk Cleanup is used to regain disk capacity by deleting unwanted files

Question 25

What is eventvwr.msc?

Answer 25

Event Viewer is used to review system, security, and application logs

Question 26

What is secpol.msc?

Answer 26

Local Security Policy is used to view and edit the security settings

Question 27

What is resmon.exe and perfmon.msc?

Answer 27

Resource Monitor and Performance Monitor are used to view and log performance statistics

Question 28

What is the regedit.exe?

Answer 28

Registry Editor is used to make manual edits to the database of Windows configuration settings

Question 29

What is services.msc?

Answer 29

Services Console is used to start, stop, and pause processes running in the background

Question 30

What is taskschd.msc?

Answer 30

Task Scheduler is used to run software and scripts according to calendar or event triggers

Question 31

You are assisting a user over the phone and need to identify the edition of Windows that is installed. What step instructions must you give for the user to report this information to you?

Answer 31

Open the Settings app, and then select System. Select the About section, and read the text next to Edition under the Windows specifications heading.

Question 32

While troubleshooting an issue with a graphics card in Windows 10, you discover that the driver version is not up to date. What first step could you perform to install the latest driver?

Answer 32

In the Settings app, select Update & Security. Under Windows Update, select "View optional updates." If a graphics driver update is not listed here, check the vendor’s site for driver installation software.

Question 33

A Windows user is trying to join a video conference and cannot hear any sound from her headset. Which tool can you suggest using to try to remedy the fault?

Answer 33

Use the Sound settings app or Control Panel applet to check the volume setting and that the headset is configured as the input and output device. If the headset is not listed, check the USB or Bluetooth connection.

Question 34

You are assisting a laptop user. While the user was away from their desk, the laptop powered off. The user was in the middle of working on a file and forgot to save changes. Can you reassure the user and advise on the best course of action?

Answer 34

When a computer goes into a power-saving mode, it will either maintain a small amount of power to the memory modules or write the contents of memory to a hibernation file on disk. Consequently, the user should be able to start the laptop again, and the desktop will resume with the open file still there. You should advise the customer to save changes to files regularly, however.