Lesson 10: Professional Correspondence

Question 1

Resume originated from a ___ word

Answer 1

french

Question 2

what does resume mean in french

Answer 2

summary

Question 3

It is a
concise document that highlights your education, work experiences, and other
qualifications such as your skills and strengths. These are information or
qualifications that your future employer might look for in the job that you are
applying for.

Answer 3

resume

Question 4

A résumé is usually an enclosure to an

Answer 4

application/cover letter

Question 5

parts of a resume

Answer 5

personal details, career objective/summary, education, work experience, additional information, and reference

Question 6

include your full
name and contact
information

Answer 6

personal details

Question 7

convey your goals
or highlights
experience

Answer 7

career objective/summary

Question 8

list the most
recent first

Answer 8

education

Question 9

use action verbs
for descriptive
phrases and list
the most recent
experience first

Answer 9

work experience

Question 10

headings could be
languages, awards,
achievements,
skills, etc.

Answer 10

additional information

Question 11

2 to 3 reliable
people to endorse
you; could be
former professor or
employer

Answer 11

references

Question 12

It is a brief
discussion of your intention to be admitted in a specific course in college.

Answer 12

college admission letter

Question 13

college admission letter is also known as

Answer 13

the letter of intent

Question 14

it is used to
introduce yourself to a prospective employer. You write this to demonstrate your
interest in the company, sell your services and qualifications in written form, and
show that you are fit for a job position. It is usually submitted with a résumé.

Answer 14

employment application letter

Question 15

employment application letter is also known as

Answer 15

cover letter

Question 16

what are the three letter formats

Answer 16

block, modified block, and semi-block

Question 17

means that all parts of the letter are aligned to the left

Answer 17

block format

Question 18

t, the heading, date, complimentary close, and signature are
placed slightly to the right of the center of the paper.

Answer 18

modified block format

Question 19

the least used letter format

Answer 19

semi-block

Question 20

is similar with modified block except that the paragraphs of the
body are indented.

Answer 20

semi-block

Question 21

parts of a letter

Answer 21

header, date, inside address, salutation, body, complimentary close, signature

Question 22

the sender’s
mailing address

Answer 22

haeding

Question 23

the date when the
letter was written

Answer 23

date

Question 24

receiver’s name,
job title, and
address

Answer 24

inside address

Question 25

usually begins with “Dear” and uses colon (:) at the end e.g. Dear Sir/Madam:

Answer 25

salutation

Question 26

consists of the opening, middle, and closing paragraphs

Answer 26

body

Question 27

a polite way of ending your letter; ends with a comma (,) e.g. Yours truly,

Answer 27

complimentary close

Question 28

the complete name and signature of the sender

Answer 28

signature

Question 29

a written interchange of internal (communication between company departments) and external communication (communication between a company to another firm) to assist the flow of business processes.

Answer 29

office correspondence

Question 30

office correspondence is also known as

Answer 30

business correspondence

Question 31

the traditional way of communicating information from one company to another or used in external correspondence.

Answer 31

business letter

Question 32

three formats of business letter

Answer 32

full block, modified block, and semi-block

Question 33

sales letter, order letter, complaint letter, inquiry letter, adjustment letter, acknowledgement letter, follow-up letter, cover letter, letter of recommendation, and letter of resignation.

Answer 33

business letter

Question 34

part of a business letter

Answer 34

heading, date, inside address, salutation, body, complimentary close, and signature/sender's identification

Question 35

a written communication strictly between the company’s offices to another, or used in internal correspondence. Employees tend to read the memorandum if the title line is related to their job description.

Answer 35

business memorandum

Question 36

business memorandum is also known as

Answer 36

memo

Question 37

parts of a business memorandum

Answer 37

heading, body, and special notation

Question 38

general format of the heading segment in a business memorandum

Answer 38

to, from, date, and subject

Question 39

two parts of the body of a business memorandum

Answer 39

purpose statement and explanation

Question 40

used to indicate specific things to the reader in a business memorandum

Answer 40

special notations

Question 41

is something included with the memo

Answer 41

enclosure

Question 42

a supporting document attached by a paper clip, staple, etc. in a business memorandum

Answer 42

attachment

Question 43

if copies of a business memorandum are being sent to others, what do you do

Answer 43

add notation CC and list of names at the bottom of the memo

Question 44

CC stands for

Answer 44

carbon copies or courtesy copy

Question 45

an office correspondence that can either be internal or external. There is no required format in writing e-mail correspondence but it is expected that the writer maintains a professional tone.

Answer 45

business email

Question 46

parts of a business email

Answer 46

header, salutation, body, complimentary close, and signature

Question 47

parts of the header of a business email

Answer 47

from, to, cc, bcc

Question 48

"from" in business email contains

Answer 48

email from the sender

Question 49

"to" in business email contains

Answer 49

email of the recipient

Question 50

CC stands for

Answer 50

carbon copy

Question 51

BCC stands for

Answer 51

blind carbon copy