LESSON 2 Flashcards
(33 cards)
Enumerate the Principles of Effective Communication
-Clarity
- Conciseness
- Respect
- Active Listening
Use clear and concise language that is easy to understand.
Clarity
Avoid unnecessary words and phrases.
Conciseness
Show respect for the other person’s opinions and feelings.
Respect
Pay attention to what the other person is saying and ask questions to
clarify.
Active Listening
Enumerate the Verbal Communication Strategies
-Active Voice
- Tone of Voice
- Choice of Words
Adjust your tone of voice to match
the situation and audience.
Tone of Voice
make your communication more direct and engaging.
Active Voice
Choose words that are appropriate
for the audience and context.
Choice of Words
the process of exchanging information, ideas, and feelings. It is an essential skill for success in all aspects of life, including personal relationships, work, and education.
Communication
Enumerat the Nonverbal Communication Cues
- Body Language
- Eye Contact
- Proximity
- Appearance
Your posture, gestures, and facial expressions communicate
messages.
Body Language
Maintaining eye contact shows that you are engaged and interested.
Eye Contact
The distance you maintain from others can influence how they perceive you.
Proximity
Your clothing and overall appearance can send nonverbal signals.
Appearance
Enumerate the Active Listening and
Feedback
- Pay Attention
- Ask Questions
- Summarize
- Provide Feedback
Focus on the speaker and avoid distractions.
Pay Attention
Clarify anything you don’t understand.
Ask Questions
Repeat back what you heard to ensure understanding.
Summarize
Share your thoughts and feelings respectfully.
Provide Feedback
What are the Communication Processes
and Workflows?
Message Creation
|
Transmission
|
Reception
|
Feedback
Formulating the message to be communicated.
Message Creation
the message through a chosen channel.
Transmission Sending
The receiver receiving and
interpreting the message.
Reception
