lesson 2

Question 1

ordered structure where people have roles, responsibilities, or positions coexist and interact to achieve a
particular goal

Answer 1

organization

Question 2

A group of people who work together in an organized way for a shared purpose

Answer 2

organization

Question 3

the method by which work flows through an organization

Answer 3

organization structure

Question 4

It allows groups to work together within their individual functions to manage tasks

Answer 4

organization structure

Question 5

A diagram that visually conveys an organization’s internal structure

Answer 5

organizational chart

Question 6

Types of Organizational charts

Answer 6

1. Hierarchical org chart
2. Functional org chart
3. Horizontal or Flat org chart
4. Divisional org chart
5. Matrix org chart
6. Network org chart

Question 7

Pyramid-shaped org chart

Answer 7

Hierarchical org chart

Question 8

Workers are grouped mainly according to their expertise and function within the organization.

Answer 8

Functional org chart

Question 9

Fits companies with few levels between upper management and staff-level employees

Answer 9

Horizontal or flat org chart

Question 10

A company’s division have control over their own resources, essentially operating like their own company within the larger organization

Answer 10

Divisional org chart

Question 11

It is a fluid form of the classic hierarchical structure. This centralized organization structure allows employees to move from one department to another as needed.

Answer 11

Matrix org chart

Question 12

especially suitable for a large, multicity or even international company operating in the modern era.

Answer 12

Network org chart

Question 13

It focus on attention and directing the resources to meet your aim and objectives

Answer 13

organization

Question 14

It focus on attention and directing the resources to meet your aim and objectives

Answer 14

organization

Question 15

The most common type of organizational structure

Answer 15

Hierarchical org chart

Question 16

The chain of command goes from the top (e.g., the CEO or manager) down (e.g., entry-level and lower-level employees), and each employee has a supervisor

Answer 16

Hierarchical org chart

Question 17

organizational chart similar to the hierarchical system

Answer 17

functional org chart

Question 18

organizational structure which begins from the top and moves down roles with the highest degree of obligations

Answer 18

functional org chart

Question 19

type of org chart where ach department is separately administered

Answer 19

functional org chart

Question 20

Startup businesses use this kind of org structure before they grow large enough to build out different departments

Answer 20

horizontal or flat orf chart

Question 21

Startup businesses use this kind of org structure before they grow large enough to build out different departments

Answer 21

horizontal or flat orf chart

Question 22

It encourages less supervision and more involvement from all employees

Answer 22

horizontal or flat org chart

Question 23

This centralized organization structure allows employees to move from one department to another as needed

Answer 23

matrix org chart

Question 24

You might encounter this structure in industries home to highly skilled employees who might be their company’s only experts in their field.

Answer 24

matrix org chart

Question 25

It organizes the relationships not just among departments in one office location, but also among different locations and each location’s team of freelancers, third-party companies to whom certain tasks are outsourced, and more.

Answer 25

network org chart

Question 26

meaning of management

Answer 26

italian verb, "maneggiare" to handle, train be in charge of, control horses

Question 27

it is working with and through others to accomplish a common mission

Answer 27

management

Question 28

key factors in management success

Answer 28

1. A mission or goal 2. Necessary resources 3. Responsibility 4. Accountability 5. A leader with authority

Question 29

a person employed to manage someone else’s business

Answer 29

manager

Question 30

they get things done through people and have the responsibility of planning, organizing, directing and controlling available resources

Answer 30

manager

Question 31

They give direction to an organization, provide leadership and decide how to use resources

Answer 31

manager

Question 32

3 Mintzberg Managerial Roles

Answer 32

1. Interpersonal Roles 2. Informational Roles 3. Decisional Roles

Question 33

under interpersonal roles

Answer 33

1. figurehead 2. leader 3. liaison

Question 34

under informational roles

Answer 34

1. monitor 2. disseminator 3. spokesperson

Question 35

under decisional roles

Answer 35

1. entrepreneurs 2. disturbance handler 3. resource allocator 4. negotiator

Question 36

represents the organization, as well as motivates the team

Answer 36

figurehead

Question 37

leads a team, a department, or an entire organization

Answer 37

leader

Question 38

develops and maintains internal and external relationships

Answer 38

liaison

Question 39

identifies problems and opportunities for growth

Answer 39

monitor

Question 40

shares data and communicates it effectively

Answer 40

disseminator

Question 41

speaks for the organization, defending the company's interests

Answer 41

spokesperson

Question 42

organizes and runs business processes

Answer 42

entrepreneurs

Question 43

fixes the problem, maintaining productivity

Answer 43

disturbance handler

Question 44

determines how and where to apply organizational resources

Answer 44

resource allocator

Question 45

participates in negotiations, trying to reach their goals

Answer 45

negotiator

Question 46

Defined skills as what leaders can accomplish, while traits are what leaders are.

Answer 46

Robert Katz (1974)

Question 47

He classified three basic types of management skills required to perform tasks effectively and efficiently

Answer 47

Robert Katz (1974)

Question 48

What are thr three basic types of management skills required to perform tasks effectively and efficiently

Answer 48

1. Technical skill (operational ability, etc.) 2. Human skill (people handling, motivation) 3. Conceptual skill (integration)

Question 49

This includes mastery of methods, techniques and equipment involved in specific functions

Answer 49

technical skills

Question 50

it also include specialized knowledge, analytical ability, and the competent use of tools and techniques to solve problems in a specific discipline

Answer 50

technical skills

Question 51

It is the manager’s ability to work with and through other people and to work effectively as a group member

Answer 51

human skills

Question 52

This skill is demonstrated in the way a manager relates to other people including ability to motivate, coordinate, lead, communicate and resolve conflict.

Answer 52

human skills

Question 53

It is the cognitive ability to see the organization as a whole and the relationship among its parts

Answer 53

conceptual skills

Question 54

It involves the manager’s thinking, information processing and planning abilities

Answer 54

conceptual skills

Question 55

Levels of Management Hierarchy Pyramid

Answer 55

1. Top Manager 2. Middle Manager 3. Front/First Line Manager 4. Non-Managerial Employees

Question 56

They are accountable for the overall management of the clinical laboratory

Answer 56

top managers

Question 57

They spend most of their time in planning and organizing

Answer 57

top managers

Question 58

determines the mission and sets the goals for the organization

Answer 58

top managers

Question 59

They are frequently referred to as the executives of an organization

Answer 59

top managers

Question 60

His or her primary function is long-range planning

Answer 60

top managers

Question 61

implement top management goals

Answer 61

middle managers

Question 62

They are mainly concerned with the translation of basic policy into operational policy, plans & action

Answer 62

middle managers

Question 63

Their principal responsibilities are to direct.

Answer 63

middle managers

Question 64

The activities that implement the organization’s policies and to balance the demands of their managers with the capacities of their employees

Answer 64

middle managers

Question 65

They direct the actual work of the organization at the operating level.

Answer 65

Front/first line managere

Question 66

Supervisors are managers whose major functions emphasize directing and controlling the work of employees in order to achieve the team goals.

Answer 66

front/firstline managers

Question 67

They are the only level of management managing non-manager.

Answer 67

front/first line managers

Question 68

Skills needed at first-line management

Answer 68

lowest conceptual skills right amount of human skills highest technical skills

Question 69

skills needed at middle management

Answer 69

right amount of conceptual skills highest human skills right amount of technical skills

Question 70

skills needed at top management

Answer 70

highest conceptual skills right amount of human skills lowest technical skills

Question 71

who created managerial grid

Answer 71

Blake and Mouton

Question 72

4 managerial grid

Answer 72

1. Country club 2. Teamleader 3. Impoverished 4. Authoritarian

Question 73

Country Club

Answer 73

high people, low task

Question 74

team leader

Answer 74

high people, high task

Question 75

impoverished

Answer 75

low people, low task

Question 76

authoritarian

Answer 76

low people, high task

Question 77

There is little allowance for cooperation or collaboration

Answer 77

authoritarian management

Question 78

Heavily task oriented people are strong on scheduling and expect people to do what they are told with little discussion or debate

Answer 78

authoritarian management

Question 79

When something goes wrong, they tend to focus on blame rather than the problem

Answer 79

authoritarian management

Question 80

Use reward to maintain discipline and to encourage their team to achieve their goals

Answer 80

country club management

Question 81

This manager is incapable of using coercive powers, because doing so will jeopardize that manager’s relationship with the team.

Answer 81

country club management

Question 82

Uses delegation as his/her primary management tool and for the most part is not committed to the accomplishment of the task or maintenance of the group.

Answer 82

impoverished management

Question 83

the team does what it wants

Answer 83

impoverished management

Question 84

Leads by example and works at creating an environment where all team members will prosper

Answer 84

team manager / leader

Question 85

The manager works with the team to to reach its goals while also working to strengthen the bonds between the team members.

Answer 85

team manager/ leader

Question 86

Most effective manager and often leads to the most effective teams.

Answer 86

team manager/ leader

Question 87

In 1939, this social psychologist identified three styles of leadership that relate to how a leader makes decisions

Answer 87

Kurt Lewin

Question 88

Leaders have complete power over their people.

Answer 88

autocratic (authoritarian) leadership

Question 89

this describes the level of control that a leader holds over the decision-making process and the amount that they involve their team

Answer 89

lewin leadership style

Question 90

3 Lewin Leadership Styles

Answer 90

1.Autocratic (authoritarian) leadership 2.Democratic (participative) leadership 3.Laissez-faire (delegative) leadership

Question 91

Make choices or decisions based on their own beliefs and do not involve others for their suggestion or advice

Answer 91

autocratic (authoritarian) leadership

Question 92

The leader makes all of the decisions and the followers are expected to follow orders and to execute without question

Answer 92

autocratic (authoritarian) leadership

Question 93

The leader involves followers in the decision making process. Often the leader may still make the final decision but input from group members is encouraged in order to reach a decision.

Answer 93

democratic (participative) leadership

Question 94

Can apply to any organization, from private businesses to schools to the government.

Answer 94

democratic (participative) leadership

Question 95

Manager make few decisions and allow their staff to choose appropriate workplace solutions takes a hands-off approach to leadership and gives others the freedom to make decisions.

Answer 95

Laissez-faire (delegative) leadership