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lesson 3 Flashcards

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1
Q

what are the process of management?

A
  1. Planning and Decision making
  2. Organizing
  3. Staffing
  4. Leading/Directing
  5. Controlling/Monitoring
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2
Q

It is a process of formulating objectives and determining the steps which will be employed in obtaining them?

A

planning

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3
Q

No modern healthcare organization can be effective without an overall plan of action.

A

planning

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4
Q

The essence of effective planning is a sense of __________

A

preparedness

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5
Q

A methodical process whereby an organization defines its mission, identifies directions, develops a unified approach, prioritizes long and short-term goals, assigns accountabilities, and allocates financial resources.

A

strategic planning

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6
Q

it helps the organization develop an action-oriented approach and identify the pieces needed to build a successful laboratory operation

A

strategic planning

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7
Q

Good strategic planning is a _______

A

structured process

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8
Q

what are the strategic planning process

A
  1. Select a planning group
  2. Environmental analysis
  3. SWOT analysis
  4. Vision and Mission Statement
  5. Goals and Strategies
  6. Prioritization
  7. Accountabilities
  8. Measure success (Metrics)
  9. Review progress and make updates on a regular basis
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9
Q

A process that involves assessing the impact of internal and external factors on an organization, project, or ecosystem.

A

environmental analysis

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10
Q

When decisions are made within a realistic framework, it ensures that expectations are achievable, and success is possible

A

environmental analysis

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11
Q

It is critical for a manager to be aware of the changes that are constantly occurring in the operational environment

A

environmental analysis

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12
Q

Example of Professional Affiliated Organization

A
  1. The American Society of Clinical Pathology (ASCP)
  2. The Clinical Laboratory Standards Institute (CLSI)
  3. Philippine Association of Medical Technologist (PAMET)
  4. Philippine Society of Medical Technology Students(PHISMET)
  5. Philippine Association of Schools of Medical Technology and Public Health (PASMETH)
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13
Q

What is the meaning of ASCP

A

The American Society of Clinical Pathology

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14
Q

What is the meaning of CLSI

A

The Clinical Laboratory Standards Institute

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15
Q

What is the meaning of PAMET

A

Philippine Association of Medical Technologist

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16
Q

What is the meaning of PHISMET

A

Philippine Society of Medical Technology Students

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17
Q

What is the meaning of PASMETH

A

Philippine Association of School of Medical Technology and Public Health

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18
Q

What are the data needed for environmental analysis

A
  1. Financial information
  2. Capital equipment inventories
  3. Personnel data
  4. Laboratory-specific performance data
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19
Q

it is a necessary component of an environmental analysis is the careful consideration of the laboratory’s strengths, weaknesses, opportunities, and threats

A

SWOT analysis

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20
Q

The modern healthcare organization must appraise its strengths and weaknesses so that it can determine its future opportunities and environmental threats.

A

SWOT analysis

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21
Q

It is part of the SWOT analysis which answers the question, What resources can we deploy?

A

Strengths

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22
Q

It is part of the SWOT analysis which answers the question, What are our advantages?

A

Strengths

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23
Q

It is part of the SWOT analysis which answers the question, What’s working well?

A

Strengths

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24
Q

It is part of the SWOT analysis which answers the question, Who might most value our strengths?

A

Opportunities

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25
It is part of the SWOT analysis which answers the question, What trends work in our favour?
Opportunities
26
It is part of the SWOT analysis which answers the question, What prizes are within reach?
Opportunities
27
It is part of the SWOT analysis which answers the question, What abilities are we lacking?
Weaknesses
28
It is part of the SWOT analysis which answers the question, Where are we starting to struggle?
Weaknesses
29
It is part of the SWOT analysis which answers the question, How can we overcome these?
Weaknesses
30
It is part of the SWOT analysis which answers the question, What headwinds do we face?
Threats
31
It is part of the SWOT analysis which answers the question, Who might challenge us?
Threats
32
It is part of the SWOT analysis which answers the question, What could go wrong?
Threats
33
The act of choosing one alternative from among a set of alternatives
decision-making
34
Inherent in this definition is an awareness that a decision needs to be made, that alternatives need to be developed and considered, and that one “best” alternative is chosen and implemented
decision-making
35
What are the types of decisions based on repetitiveness
1. Programmed 2. Unprogrammed
36
What are the types of decisions based on means to achieve a goal
1. Strategic 2. Tactical
37
Categories under tactical decision
1. Administrative 2. Operational
38
Decisions that are routine and repetitive in nature
Programmed decision
39
Guided by rules, policies, and procedures
Programmed decision
40
For example, the decision to reorder supplies and reagents for the laboratory is a programmed decision
Programmed decision
41
Are relatively unstructured, in part because they occur infrequently
Unprogrammed decision
42
Situations that have never arisen exactly like the present or are very complex usually do not have procedures to guide the decision-making process
Unprogrammed decision
43
Require intuition, creativity, and a tolerance for ambiguity
Unprogrammed decision
44
Concerned with an organization’s relationships with the external environment, the choice of a competitive posture, and the formulation of major policies
strategic decision
45
The goal is to arrive at the best plan for the organization, given operational, economic, logistical, and political constraints
strategic decision
46
Examples include mergers, expansions into new markets, and offsite testing facilities
strategic decision
47
Tactics or steps for implementing the organizational strategy
Tactical decision
48
deal with authority, responsibility, and accountability relationships
administrative decision
49
handle the routine, day-to-day problems in accomplishing work
operational decision
50
The process of structuring activities, materials, and personnel for accomplishing predetermined objectives
organizing
51
One of the most important functions of a manager is to organize the activities of the laboratory in such a way that use of time is carefully considered so that effort is minimized while output is maximized
organizing
52
In organizing, _____ should be approached as an ongoing process, since testing, technology, and staffing are all dynamic
Organization
53
what are the components of organization
1. Organizational Chart 2. Time Management 3. Policies 4. Procedures 5. Workflow 6. Staffing
54
Is the method by which work flows through an organization
organization structure
55
It allows groups to work together within their individual functions to manage tasks
organization structure
56
A diagram that visually conveys an organization’s internal structure
organizational chart
57
It helps to clarify workflow, reporting lines, and areas of responsibility by explicitly listing delineated work areas, be it by division, laboratory, or medical specialty
organizational chart
58
Empowerment of an individual to make commitments and act on behalf of the firm
authority
59
To decide how resources will be used, how rewards and punishments will be implemented and ensure that organizational goals are attained
authority
60
types of authority
1. Line Authority 2. Staff Authority 3. Functional authority (aka limited line authority)
61
Supervisory responsibility assigned through formal delegation of authority
line authority
62
Flows down the chain of command
line authority
63
Influence exerted through the control of support services such as human resource management, cashier, accounting offices
staff authority
64
Provide recommendations to the manager in order to set institutional policies
staff authority
65
Gives a staff person power over a particular function; designated by top management
functional authority aka limited line authority
66
A time management system allows a manager to:
1. Minimize time wasted on nonproductive issues 2. Be prepared for meetings 3. Be aware of existing commitments 4. Understand the capacity to take on new assignments and when to say “no” 5. Plan each day’s work efficiently and effectively 6. Make certain that no project (large or small) is neglected
67
these are the “laws” of the laboratory
policies
68
Every laboratory should have open, accessible, and easily understood set of _____ that must be made known to each
policies
69
That employees be required to read and understand those policies that are applicable to them
policies and procedures
70
Is a written, sequential course of action to be taken to achieve a desired outcome
Standard Operating Procedures
71
Must be present in the laboratory
Standard Operating Procedures
72
Must be used when training new employees and as reference when performing laboratory tests and procedures.
Standard Operating Procedures
73
Both Laboratory policies and SOP must be constantly reviewed.
Standard Operating Procedures
74
Outdated policies should be updated or replaced as appropriate
Standard Operating Procedures
75
Organizing tasks in a particular way to accomplish a specified result
workflow
76
These processes are logically sequential, and they are accomplished in such a way that one process or step must be completed before the next can begin
workflow
77
its analysis within a laboratory often identifies inefficiencies that can be corrected, resulting in a more productive process
workflow
78
Is the process of recruiting employees and evaluating their skills, experience, and knowledge to fill vacant positions with the right talent
staffing
79
As regards to the process of staffing, the functions of the manager are:
1. Assign individuals to respective positions 2. Assess required competencies through determination of competencies and qualifications 3. Recruit qualified personnel 4. Improve existing services and programs
80
As regards to the process of staffing, how does a manager improve existing services and programs
by: 1. reviewing and adjusting the requirements accordingly 2. matching the competency requirements vis-a-avis the responsible personnel assigned to the activity
81
What are the steps in staffing?
1. Manpower planning and job analysis 2. Recruitment 3. Selection 4. Orientation and placement 5. Remuneration 6. Training 7. Performance evaluation 8. Development 9. Appraisal 10. Promotion 11. Transfer

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