LESSON 3 Flashcards
(38 cards)
is the process of passing information and understanding from one person to another.
is the act of giving, receiving, and sharing information through verbal and non-verbal methods.
helps us build relationships by allowing Us to share our experiences, and needs, and helps us connect to others.
Communication
listen carefully, speak or write clearly, and respect different opinions.
Good communicators
Elements/Components of the Communication Process
Sender
Receiver
Message
Channel
Feedback
Environment
- Elements of the Communication Process
-The Sender
- The Receiver
-The Medium
-The Message
-The Feedback
Effective Communication
*LISTENING
*FRIENDLINESS
*OPEN MINDEDNESS
Essential Communication Skills for Your Career
*FEEDBACK the balance
*CONFIDENCE
* NON-VERBAL COMMUNICATION
Effective Communication
- Clarity
- Conciseness
- Consideration
- Completeness
- Courtesy
- Concreteness
- Correctness
6 different Messages involved in Communication
- What you mean to say?
- What you actually say?
- What the other person hears?
- What the other person thinks he hears?
- What the other person says?
- What you think the other person say?
Workplace safety culture is an essential component of any business. But you can improve your company’s safety
culture by following these 8 steps:
- Develop a comprehensive health and safety policy.
- Give regular training and encourage staff to
undertake health and safety courses. - Provide safety resources, assess risk, and audit
regularly. - Encourage open communication.
- Recognized and reward safe behavior.
- Lead by example.
- Promote a positive work environment.
- Emphasize the importance of mental health.
is a combination of the attitudes, values and perceptions that influence how something is actually done in the workplace, rather than how it should be done
Safety culture
has contributed to many major incidents and personal injuries and can be just as influential on safety outcomes as an organisation’s safety management system itself.
Poor safety culture
What Does Creating a Culture of Safety Mean?
:business means
developing an environment
:should start at the very top of
the business
:result in lower costs, fewer absences
and fewer injuries
Types of Safety Culture
- Forced Safety culture
- Protective Safety culture
- Involved Safety culture
- Integrated Safety culture
Where safety officers are seen more as enforcers focused on catching employees out rather than education.
Forced Safety culture
Highlights managers who
endlessly introduce new policies when incidents happen. This approach can lead to worker confusion and policy
dilution.
- Protective Safety culture
A culture based on training – but only for workers. Management encourages training
opportunities but rarely attends.
- Involved Safety culture
Comprehensive training
offered and taken by all, including CEOs. Integrated culture is the best way to bring low safety culture up the
levels of comprehension.
- Integrated Safety culture:
How to Improve Safety Culture at the Workplace
1: Develop a
comprehensive health and safety policy
2: Undertake and give regular training on health
and safety practices
3: Provide safety resources, assess risk and audit regularly
4: Encourage open communication
5: Recognize and reward safe behavior
6: Lead by example
7: Promote a positive overall work environment
8: Emphasize the importance of mental health
- On a practical level, it should detail the procedures for identifying and reporting hazards, incidents, and near misses.
1: Develop a comprehensive health and safety policy
- Everyone in the organization should receive training on
the company’s health and safety policy, safe work
practices and emergency procedures. - Health and safety training should be ongoing, and those
in the organization should receive regular refreshers to ensure they stay up to date.
2: Undertake and give regular training on health
and safety practices
- Obviously, to help maintain a safe workplace, adequate
safety resources should be provided. - This includes supplying personal protective
equipment where required, and keeping first-line equipment such as first aid kits, and defibrillators in certain workplaces.
3: Provide safety resources, assess risk and audit regularly
- It’s good to talk. Employees should be encouraged to report any safety concerns, hazards and incidents to management.
4: Encourage open communication
- Recognizing and rewarding safe behavior can help reinforce a positive safety culture. Employees should
be recognize for following safety procedures,
reporting hazards and taking steps to prevent
incidents.
5: Recognize and reward safe behavior
- It can’t be stressed enough that management plays a critical role in promoting a positive safety culture.
- Leaders should set the tone by modeling safe
behaviors, following safety procedures, and
demonstrating a commitment to safety.
6: Lead by example
