Lesson 33 Flashcards Preview

English Vocabulary in Use Advanced > Lesson 33 > Flashcards

Flashcards in Lesson 33 Deck (30):
0

Prompt

Quick, without delay

1

Question or enquiry

Query

2

Responsive to

They listen, take things seriously and act

3

Accommodating

Willing to understand and help

4

Got back to

Called with an answer

5

Impeccable

100% perfect

6

Obliging

Willing and happy to do things for someone

7

Incompetent

Failing through insufficient skill, knowledge or training

8

Impersonal

Lacking a personal element or feeling of human warmth

9

Shoddy

Poor quality (of service or of goods)

10

Substandard

Below the standard expected (often used about actions)

11

Uncooperative

Not supportive, unwilling to work together

12

Backlog

Number which are waiting to be dealt with

13

Sense of urgency

Feeling that your request is important or urgent

14

Helpline

Telephone number where you can get help if you have problems

15

Put you on hold

Make you wait

16

Under guarantee / warranty

Having a written promise by a company to repair or replace a faulty product

17

Set up an account

Enter all the details necessary to open an account

18

Secure site

Web address where no outside person can read your details

19

Privacy policy

Set of rules to make sure your account is private

20

Secure transactions

Business exchanges which protect

21

Availability

Whether they can supply something

22

Home page

Main or first page of a websitev

23

FAQ

Frequently asked questions

24

Browse

Look at the list of goods/services offered before buying

25

Site index

Alphabetical list of contents of website

26

Immediate dispatch

Goods will be sent at once

27

Nationwide

Covering the whole country

28

Track

Follow

29

In-store

In a real shop