Lesson 33

Question 0

Question or enquiry

Answer 0

Query

Question 1

Prompt

Answer 1

Quick, without delay

Question 2

Responsive to

Answer 2

They listen, take things seriously and act

Question 3

Accommodating

Answer 3

Willing to understand and help

Question 4

Got back to

Answer 4

Called with an answer

Question 5

Impeccable

Answer 5

100% perfect

Question 6

Obliging

Answer 6

Willing and happy to do things for someone

Question 7

Incompetent

Answer 7

Failing through insufficient skill, knowledge or training

Question 8

Impersonal

Answer 8

Lacking a personal element or feeling of human warmth

Question 9

Shoddy

Answer 9

Poor quality (of service or of goods)

Question 10

Substandard

Answer 10

Below the standard expected (often used about actions)

Question 11

Uncooperative

Answer 11

Not supportive, unwilling to work together

Question 12

Backlog

Answer 12

Number which are waiting to be dealt with

Question 13

Sense of urgency

Answer 13

Feeling that your request is important or urgent

Question 14

Helpline

Answer 14

Telephone number where you can get help if you have problems

Question 15

Put you on hold

Answer 15

Make you wait

Question 16

Under guarantee / warranty

Answer 16

Having a written promise by a company to repair or replace a faulty product

Question 17

Set up an account

Answer 17

Enter all the details necessary to open an account

Question 18

Secure site

Answer 18

Web address where no outside person can read your details

Question 19

Privacy policy

Answer 19

Set of rules to make sure your account is private

Question 20

Secure transactions

Answer 20

Business exchanges which protect

Question 21

Availability

Answer 21

Whether they can supply something

Question 22

Home page

Answer 22

Main or first page of a websitev

Question 23

FAQ

Answer 23

Frequently asked questions

Question 24

Browse

Answer 24

Look at the list of goods/services offered before buying

Question 25

Site index

Answer 25

Alphabetical list of contents of website

Question 26

Immediate dispatch

Answer 26

Goods will be sent at once

Question 27

Nationwide

Answer 27

Covering the whole country

Question 28

Track

Answer 28

Follow

Question 29

In-store

Answer 29

In a real shop