Lesson 5: Competence and Challenges in Mediated Communication

Question 1

Communication that uses technology instead of face-to-face interaction.

Answer 1

Mediated Communication

Question 2

Examples of Computer-Mediated Communication (CMC):

Answer 2

Email, Messaging, Social Media

Question 3

Phone-based Mediated Communication

Answer 3

Calls, text messages

Question 4

compared to in-person conversations.

Answer 4

Requires different skills

Question 5

= how much nonverbal information is in a message.

Answer 5

Richness

Question 6

is the richest (facial expressions, voice tone, body language).

Answer 6

Face to face

Question 7

= medium richness (tone, but no visuals).

Answer 7

Phone

Question 8

= lean (only words, no nonverbal cues).

Answer 8

Text

Question 9

Lean messages (like text) can be easily..

Answer 9

Misunderstood.

Question 10

Ask questions to clarify.

Answer 10

As a receiver

Question 11

Be clear and avoid vague or sarcastic messages.

Answer 11

As a sender

Question 12

Saying things online you wouldn’t say in person.

Answer 12

Disinhibition: Lack of Self-Control in Online Messages

Question 13

May seem harmless but could hurt your reputation or future job. Personal info posted online (e.g., party pics, private thoughts).

Answer 13

Oversharing

Question 14

People are often more blunt, critical, or angry online.
Can lead to flaming (angry outbursts via messages).

Answer 14

Increased Expressiveness

Question 15

What You Post Stays Forever

Answer 15

Permanence

Question 16

For personal, visual, or interactive messages
Allows emotions, demonstration, immediate feedback

Answer 16

Oral or Spoken

Question 17

When tone, clarity, or record-
keeping is important. Useful for carefully worded, complex, or permanent messages

Answer 17

Written or Formal

Question 18

Less formal, but still written
Convenient but not always private or secure

Answer 18

Email