Lesson 6: Achieving Effective Communication Flashcards
a process of exchanging ideas, thoughts, feelings, knowledge and information in a way that the purpose is fulfilled in the best possible manner
Effective Communication
It is nothing but presenting your views in a way best understood by others
Effective Communication
elements to make communication effective
Tone of voice Body language Use appropriate words Listening Skills Presentation Skills
element to make communication effective which must be at its normal volume and pitch
Tone of Voice
refers to the body movements, gestures, facial expressions as well as posture to the kind of clothes, the choice of hairstyles or even color preference
Body Language
element to make communication effective where you should not hurt the feelings of the person receiving the message
Use appropriate words
element that make communication effective where you should take time to listen to show you care
Listening Skill
element to make communication effective where you must convey the message in a simple and easily understandable for the receiver
Presentation Skills
what should you follow to be guided in the presentation?
STAR
you start your presentation of information with this
Situation
presentation guide that refer to the context of the communication such as the talk, transactions, dealings, discussion or exchange of information
Situation
presentation guide which is the second part where you consider the time and place as to when and where the situation happened
Time
presentation guide which is the third part where you state the activity that complete the context of the communication
Action
last part of presentation guide where you conclude your presentation with this
Result
Four Communication Skills
become an engaged listener
pay attention to non-verbal signals
keep stress in check
assert yourself
