lesson 7 Flashcards
(12 cards)
an interpersonal interaction between the nurse and client during which the nurse focuses on the client’s specific needs to promote an effective exchange of information. Skilled use of therapeutic communication techniques helps the nurse understand and empathize with the client’s experience
Therapeutic communication
it can be comforting and supportive when it is welcome and permitted
Touch
refraining from other internal mental activities and concentrating exclusively on what the client says
Active listening
Essentials for Effective Therapeutic Communication
ETAA
Ensure privacy and respect boundaries
Touch
Active listening
Active observation
it can be comforting and supportive when it is welcome and permitted
Touch
watching the speaker’s nonverbal actions as he or she communicates
Active observation
behavior that a person exhibits while delivering verbal content.
Non-therapeutic communication
It includes facial expression, eye contact, space, time, boundaries, and body movements.
Non-therapeutic communication
percentage of transmitted by words
1/3
percentage of communicated nonverbally
2/3
It includes facial expression, eye contact, space, time, boundaries, and body movements.
Non-therapeutic communication
percentage of transmitted by words
1/3
