Lesson 7 - Culture and Diversity

Question 1

Refers to all of a company’s attitudes, values, and beliefs as well as how they affect how its personnel behave.

Answer 1

Organizational Structure

Question 2

Refers to the structure, values, sociology, and psychology of an organization.

Answer 2

Organizational Structure

Question 3

“Organizational culture defines a jointly shared description of an organization from within.”

Answer 3

Bruce Perron

Question 4

Method of “sense making.”

Answer 4

Culture

Question 5

Assist in orienting its members to “reality” in ways that provide a basis for alignment of purpose and shared act.

Answer 5

Culture

Question 6

A collaborative process of creating shared awareness and understanding out of different individuals’ perspectives and varied interests.

Answer 6

Sense-making

Question 7

“Organizational culture is the sum of values and rituals which serve as ‘glue’ to integrate the members of the organization.”

Answer 7

Richard Perrin

Question 8

Culture is about ‘the story’ in which people in the organization are embedded, as well as the values and rituals that support that narrative.

Answer 8

Meaning is carried by culture.

Question 9

Provide not only a shared view of ‘what is’ but also of ‘why is’.

Answer 9

Cultures

Question 10

Emphasizes the significance of symbols and the necessity of comprehending them, especially the peculiar languages employed in organizations.

Answer 10

Cultures

Question 11

A good company culture is built on open communication and information exchange. Directors must therefore develop a multichannel communication system that enables everyone to engage with ne another if they want to improve their cultures.

Answer 11

Foundation of Organizational Culture

Question 12

The missions, goals, standards, and values that direct a company’s personnel are referred to as…?

Answer 12

Organizational Culture

Question 13

Organizational culture tend to be more successful than less structured businesses because they have procedures in place to encourage employee involvement, performance, and production.

Answer 13

Importance of Organizational Culture

Question 14

An advantage of having a supportive organizational culture is being able to motivate employees to act as brand ambassadors. Employees are interested in earning nice perks and fair wage for their work. When they go to work, they want to believe that what they do matters.

Answer 14

Advantage of Organizational Culture

Question 15

Systematic way employees, leaders, and work groups behave and interact with each other.

Answer 15

Organization’s Culture

Question 16

Collectively composed of values, beliefs, norms, language, symbols, and habits.

Answer 16

Company Culture

Question 17

Social psychologist and foremost authority on global and organizational cultures, defined six dimensions.

Answer 17

Geert Hofstede

Question 18

Six Dimensions of Organizational Culture

Answer 18

1. Means-oriented vs. Goal-oriented
2. Internally-driven vs. Externally-driven
3. Easygoing vs. Strict Work Discipline
4. Local vs. Professional
5. Open vs. Closed System
6. Employee-centered vs. Work-centered

Question 19

Places importance on how work gets done.

Answer 19

Means-oriented Culture

Question 20

The focus is on the way people do work and an emphasis on avoiding risk.

Answer 20

Means-oriented Culture

Question 21

Identifies with what work gets done.

Answer 21

Goal-oriented Culture

Question 22

There is a strong focus on achieving an end result.

Answer 22

Goal-oriented Culture

Question 23

Of the six dimensions, this dimension correlates the most strongly with organizational effectiveness.

Answer 23

Goal-oriented Culture

Question 24

Employees see themselves as experts; they feel they know what is best for the client and act accordingly.

Answer 24

Internally-driven Culture

Question 25

"A lot of times, people don't know what they want until you show it to them."

Answer 25

Steve Jobs

Question 26

Employees are very customer-oriented and will do whatever the customer wants. Their mantra might be, "the customer is always right" and their favorite metric customer satisfaction.

Answer 26

Externally-driven Culture

Question 27

Refers to amount of structure and control.

Answer 27

Work Discipline

Question 28

The approach to work is informal, loose unpredictable, and these characteristics facilitate high level of innovation.

Answer 28

Easygoing Culture

Question 29

There is a fair amount of planning, which leads to efficiency and productivity. People take punctuality seriously and delegate work with detailed instructions.

Answer 29

Strict Culture

Question 30

Employees identify with their boss and their teammates. This type of environment risks having low level of diversity , since there are social pressures to act, look, and talk in a certain way.

Answer 30

Local Organizational Culture

Question 31

Employees identify with their profession or the content of the work.

Answer 31

Professional Culture

Question 32

Newcomers are welcomed easily. People are inclusive and take the approach that anyone will fit in well with the organization.

Answer 32

Open System

Question 33

More exclusive and newcomers have to prove themselves.

Answer 33

Closed System

Question 34

Have managers and leaders who are approachable, and thus tend to see higher employee satifaction.

Answer 34

Open System

Question 35

Leaders take responsibility for the happiness, well-being, and satisfaction of their employees even at the expense of productivity.

Answer 35

Employee-centered Culture

Question 36

A focus on high task performance can come at the expense of employees. In this environment, there is a low level of empathy for personal problems.

Answer 36

Work-centered Culture

Question 37

Organization Culture Profile

Answer 37

1. Innovative 2. Aggressive 3. Outcome-oriented 4. Stable 5. People-oriented 6. Team-oriented

Question 38

All about meticulous attention to details.

Answer 38

Detail-oriented

Question 39

These companies tend to be in customer-oriented industries in which such precision is valued.

Answer 39

Detail-oriented

Question 40

Encourage innovation and gives employees company time to work on their own projects. This can result in a wide range of exciting new products developed by engineers or scientists working on their own.

Answer 40

Innovative

Question 41

Value aggressive competition. Willing to make enemies in order to survive and thrive. Expanded rapidly through growth, takeovers, and mergers to gain a dominant position in the industry.

Answer 41

Aggressive

Question 42

All about the results.

Answer 42

Outcome-oriented

Question 43

Employees are trained to sell products, and they are evaluated on their sales performance.

Answer 43

Outcome-oriented

Question 44

Employees know exactly who's in charge, who to report to, and what they are expected to accomplish.

Answer 44

Stable

Question 45

They value fairness, and are supportive of individuals' rights and dignity. The result: a loyal and dedicated workforce.

Answer 45

People-oriented

Question 46

Expects its employees to function as members of teams and to support other member when necessary.

Answer 46

Team-oriented

Question 47

Group of employees' way of life.

Answer 47

Organizational Culture

Question 48

Factors that affect organizational culture

Answer 48

1. Top Leadership Principles 2. Nature of the Business 3. Company Values, Policies, and Work Ambiance 4. Clients and External Parties 5. Recruitment and Selection

Question 49

How an organization’s leadership team runs the business affects the policies, procedures, and rules set for employees.

Answer 49

Top Leadership Principles

Question 50

How an organization’s leadership team runs the business affects the policies, procedures, and rules set for employees.

Answer 50

Top Leadership Principles

Question 51

Values and philosophies of a great leader trickle down to employees to deliver end results for the organization.

Answer 51

Top Leadership Principles

Question 52

The purpose, market, and operations of an organization have an impact on employees' behavior.

Answer 52

Nature of the Business

Question 53

Organization makes meaningful difference through products and services in the lives of clients.

Answer 53

Nature of the Business

Question 54

Employees develop the values emphasized in policies, procedures, and work environment. -Trust, Client Advocacy, Integrity in Communication, Growth and Learning Mindset, Positive Team Environment

Answer 54

Company Values, Policies, and Work Ambiance

Question 55

Who you work with is one thing, but who you work for is another. The clients that the company serves are an often overlooked factor that affects organizational culture.

Answer 55

Clients and External Parties

Question 56

The type of employees hired by an organization has the largest effect on its culture—especially when a company is in high growth mode and is rapidly adding new employees.

Answer 56

Recruitment and Selection

Question 57

Although there are many ways to initiate change, the most effective methods come from the top down. One of the keys to making change happen is the actions of the corporate leader.

Answer 57

Initiating Change

Question 58

If there is no emergency, employees are likely to resist change.

Answer 58

Create a sense of urgency

Question 59

If the need for organizational change is communicated from the top down, it must be modeled from the top down as well.

Answer 59

Role Modeling

Question 60

When a corporate leader is truly committed to change, he becomes a guiding light for the entire organization.

Answer 60

Role Modeling

Question 61

Not only is it inspiring to see a leader taking his own advice to heart, but it's also helpful to see what the change really looks like.

Answer 61

Role Modeling

Question 62

Once a company has made a commitment to change, it’s important that all members of the senior management team understand and embrace the change.

Answer 62

Changing Leaders

Question 63

Once a company has made a commitment to change, it’s important that all members of the senior management team understand and embrace the change.

Answer 63

Changing Leaders

Question 64

In some cases, individuals may dig in their heels and refuse to change their practices. When this happens, the company has little choice but to terminate their employment.

Answer 64

Changing Leaders

Question 65

Techniques to manage changes

Answer 65

1. Excellent communication 2. Changing leaders who present barriers to change 3. Training programs 4. Changing reward systems and corporate symbol 5. Changing the look and feel of the workplace

Question 66

Refers to an organization that intentionally employs a workforce comprised of individuals with a range of characteristics, such as gender, religion, race, age, ethnicity, sexual orientation, education, and other attributes.

Answer 66

Diversity

Question 67

Benefits of Diversity in the Workplace

Answer 67

1. New perspectives 2. Wider talent pool 3. More innovation 4. Better employee performance

Question 68

Benefits of Diversity in the Workplace

Answer 68

1. New perspectives 2. Wider talent pool 3. More innovation 4. Better employee performance

Question 69

Advantages of Having a Diverse Workplace

Answer 69

1. Greater Creativity and Innovation 2. Increased Productivity 3. Reduced Employee Turnover 4. Connect to a Wider Range of Consumers 5. Increased Revenue

Question 70

Challenges of Creating a Diverse Workforce

Answer 70

1. Unfair Prejudice 2. Communication Barriers 3. Different Interpretation of Professional Etiquette

Question 71

Unfortunately, there are individuals who cannot tolerate people who are different from them. This can result in racism, sexual harassment, or even religious discrimination.

Answer 71

Unfair Prejudice

Question 72

Some of the members speak a foreign language. This could result in communication gap between employees, which will negatively impact your company's productivity.

Answer 72

Communication Barriers

Question 73

Different cultures have different traditions. In addition to that, they also have different values and etiquette when in comes to the workplace.

Answer 73

Different Interpretations of Professional Etiquette