Lesson Finals Flashcards by J Pulido

A ship designed to transport people from one seaport to another
Along long-distance maritime routes acc to schedule

Ocean Liner

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Usually a boat, sometimes a ship
Carry passengers/vehicles/cargo
Frequent, return service

Ferry

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Voyage itself and amenities are part of the experience

Cruise Ship

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Cruise Products

On-Board Experience

On-Shore Excursion

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Largest luxury cruiseship in the world

Freedom of the Seas (2006-2009)

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Freedom of the seas is owned by

Royal Caribbean

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Approximately the same height of two statue of liberty

Freedom of the seas

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Worlds largest cruise ship

MS Allure of the Seas

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MS Allure of the Seas is owned by

Royal Caribbean International

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It is the cruise boat used in the 1970s television show

Pacific princess

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Pacific princess is based on what television show

The Love Boat

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Is it bad luck not to name a ship

Yes

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NAMING THEME

Holland America Lina - “-dam” MS Statendam

Royal Caribbean - “of the seas”, MS Freedom of the Seas

Cunard Line - “Queen”, RMS Queen Mary 2

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The only oceanliner remaining in service in 2009

Cunard Line’s Queen Mary 2

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More than how many people take a cruise each year

10,000,000

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How many percent of people cruise in North American waters

80%

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How many port of calls are on the planet

2000

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Have of all passengers begin their trips where

Florida posts:
Miami
Port Canaveral
Fort Lauderdale

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Most people cruise to where than any other destination

Caribbean

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How many Sea-going cruise ships are there in the world

300

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The latest super-size ships carry over how many people

4000

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Three biggest cruise lines groups

Carnival
Royal Caribbean
Star/NCL

(2/3s of cruise passenger)

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90% of cruise tickets are purchased from?

Travel Agents

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Private seating area on the outside of the ship

Balcony

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Balcony is also known as

Veranda

Front of the ship

Bow

Navigational, command, and control centre of the ship

Bridge

Where the captain works

Bridge

Place for unruly teenagers before being thrown off the ship

Brig

Passenger room on the ship

Cabin

Is the path the ship will take to get to its destination

Course

High look-out point on the ship

Crow’s Nest

Exiting the ship (usually at end of cruise)

Disembark

Floor of the ship

Deck

Act of parking ship at pier

Dock

To board a ship (start of cruise)

Embark

Total enclosed revenue-earning space of ship

Gross tonnage

100 cubic feet =

One gross ton

Cabin with no view of water

Inside Cabin / Interior Cabin

One nautical mile per hour

Knot

One knot is __% faster than 1mph

15%

Cabin w/ porthole/window/veranda

Outside Cabin

Largest passenger cabin

Penthouse suite

Penthouse suite aka

Owner’s suite

Small window

Porthole

Destination that ship stop on voyage

Port of Call

Ship’s “shopping mall”

Promenade

Hydraulic activated underwater fins to minimise ship’s roll

Stabilizer

Requirements of seafarer

``` Seafarer’s Identification Record Book (MARINA) Bc Mc (married seafarers) Nbi SOLAS passport size picture Documentary stamp ```

Usually hired on 4-6 months contract

Crew

Assigned single cabins

Senior officers

How many employees share a cabin

Two

Direct equivalent to hotel front desk

Purser’s Office

Head of the hotel

Executive Purser

Responsible for variety of entertainment onboard

Cruise Director

Highest-ranking official on board Navigation Crew mgmt Executive decision-making

Captain

Responsible for training seamen and maintaining the ship

Chief Officer

Medical doctor

Chief Medical Officer

Aka executive officer; captain’s right hand man

Staff Captain

Oversees mechanical aspects of ship and engines

Chief Engineer

Handles communication, radar, and weather system

Chief Radio Officer

Cruise 3 economic factors

Heterogeneity (variable) Inelasticity (perishable) Complementarity (support)

Age: 47 Target: families/honeymooners 3-18 days voyage

Carnival Cruise Line

Target: upscale couples | First-ever wave simulator “FlowRider”

Royal Caribbean International

Target: well-educated/travelled; unpretentious

Celebrity cruises

No fixed dining times | -freestyle cruising

Norwegian Cruise Line

Target: affluent worldly travellers; travel every 3 years

Cunard Line

Target: 50-75 aged, affluent, well-travekled

Oceania Cruises

All-inclusive fares are most comprehensive

Silverseas

Offers all-included shore experiences | Active senior market (50+)

Viking River Cruises

Where tourists come from

Generating Region

Where tourists will go

Destination Region

Port for receiving fuel, supplies, stores

Bunkers

T/F: itinerary maximise days at port and minimize in sea

True

Logistics planning focus on

1. Supplies and services (Fuel, consumables) 2. Schedule Planning 3. Capacity Mgmt (Maximizing efficiency when dealing w/ large number of people)

Cruise itineraries ensure

Fuel Consumption is at economically optimized rate ETA/ETD is as per sched Mixed of destination to meet customer needs Regulations are complied with

each cruise line has its own ____/naming theme

Livery

he is the 1st mate

chief officer

Route: N. America -> Europe

Transatlantic Route

Route: Asia -> N. America

Transpacific

Carnival Cruise Line's ships are aka

Fun Ships

Shore Excursion helps:

- generate revenues | - make contribution to package cruise offers

accompany the ticket

information packet

act as facilitator

port agent

In itinerary, you must prevent doing it to prevent loss of fuel

backtrack

is land transfer the only transfer

no, there are air/sea transfer too

excludes taxes; airfare only

base fare

lowest fare that should be charged; floor price; may have mark-ups

net fare

highest fare charged to passenger; ceiling price; may be commissionable

gross fare

rate for same miles

common rated

discount rate given to individuals

promotional rate

discount rate given to companies

tariff rate

tariff rate not known to public

confidential tariff rate

"walk-in rates"; known to public

published rate

type of tariff rate: for tourism establishments

Contracted Rate

type of tariff rate: for non-tourism establishments

Corporate Rate

offered by airlines so passengers take the same airline inbound

Joint Fare

restricted ticket: roundtrip: non-ofw/immigrant

Excursion Fare

Rates for groups

GIT/Bulk Rate (Group)

standard number of group airline passengers

super low rate; proof voucher

tour basing fare

offered by bus companies, not by cruise/airlines; half-day

Day Rate

basis for package rates; provinces

PATTO Rate

What is PATTO

Philippine Association of Tour & Transport Operators

rate added to net fare; "kita"

Mark-Up

rate for the travel agent; taken from gross fare

Commissionable Rate

Lesson Finals Flashcards

(106 cards)