Level 3 Flashcards
(16 cards)
Give me an example of when you have acted with integrity?
*When I thought there was a potential for a conflict of interest I have notified the client. respecting client confidentiality, not taking advantage of clients and being trustworthy;
Tell me about when you have provided a high standard of service.
*When attending a site meeting to check an issue it became evident that it was beyond my skills, knowledge and experience and that a Structural engineer would be required.
*When providing the client with budget costs for works I make sure that I notify them of the 12% fee that we charge which is claimed at the end of the project.
*During the options appraisals with a client a produced several CAD drawings so that they could make an informed decision on the best option for them.
*clearly defining the scope of service in written terms of engagement and communicating with clients coherently to allow them to make informed decisions;
Tell me about how you have promoted trust in the profession.
Fulfilling obligations towards clients and behaving appropriately both in and out of the workplace
Explain how you have taken responsibility in your current role.
acting with due skill, care and diligence and dealing with complaints in a professional manner.
Tell me about how you treat clients with respect.
avoiding any form of discrimination and treating all clients fairly and equally
Tell me about how you treat other surveyors with respect.
Explain the key steps you would take if you decided to set up in practice as a sole trader after qualifying.
*Contact RICS for guidance and obtain company start up pack
*Inform RICS & Registers
*Contact officer for RICS communication
*Have a CHP
*PPI
*Abide by Rules of Conduct for firms
*Regulated by RICS on all material
If a prospective purchaser offered you a financial incentive to accept their offer explain how you dealt with this.
What would you do if you were asked by a client to reduce a fee proposal to win new work?
What would you do if you became suspicious that a client was involved in money laundering?
report any suspicions of money laundering or terrorist financing activities to the relevant authorities (as specified in local legislation); where there is no local legislation the activity should be recorded and, if possible, reported to a senior manager
What would you do if you became suspicious that a client was involved in terrorist activities?
report any suspicions of money laundering or terrorist financing activities to the relevant authorities (as specified in local legislation); where there is no local legislation the activity should be recorded and, if possible, reported to a senior manager
If you were to set up in practice on your own tell me about the types of insurance you would need.
*Professional Indemnity Insurance
*Employer’s Liability
*Public Liability
*Buildings Insurance of a n office premises
Why were you not able to advise on the other tendering contractors? Why was this important?
Why was this survey outside of your competence?
I did not have the skills, knowledge and expertise to carry out the survey.
What would the implications have been if you had carried out the survey?
How did you assess the competence of the qualified contractor?
Ensuring they have the skills, Knowledge and expertise.
*where have carried out similar projects,
*references from past clients
*competence of staff/training
*insurances
*memberships to any professional bodies.
*safety performance/accident records
