Listening Flashcards
HEARING
the sense through which we receive sound. One of our 5 senses.
You can hear something or someone but not be listening to it.
PASSIVE
LISTENING
A skill that affects the quality of our conversations and relationships.
requires ACTIVE participation
understanding and comprehension
Concentration
Receive the message and pay attention to it
Interpretation
Decode or assign meaning
Reaction
Replying/responding with feedback
APPRECIATIVE
Used to enjoy pleasurable sounds
EX: music, comedy show, song or nature
DISCRIMINATIVE
Singling out one sound from a noisy environment.
EX: Loud cafeteria, a child’s voice at a playground
EMPATHIC
Listening to encourage and to identify with.
EX: Counselor, a friend failed a test
CRITICAL LISTENING
Used to analyze evaluate a message for logic and value.
EX: Class lecture, car sales pitch
Common Listening Barriers
Faking attention
Distractions
Interrupt
Tuning out dull topics
Delivery or physical appearance
Jump to conclusions - Assumptions
Yield to distractions
Overreact to emotional words
Listening in the workplace
Accept criticism
Ask for explanations
Paraphrase the message
Summarize the message
Take notes (phone/paper)
Explore
Think ahead to make connections
Analyze
Analyze the message and interpret it
Review
think about what has already been said
Search
for meaning in non-verbals
