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UBCDET Journeyman Leadership > Listening and Informing > Flashcards

Listening and Informing Flashcards

1
Q

Question

A

Answer

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2
Q

How many guidelines are there for Listening

A

There are Six guidelines

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3
Q

What is the first Listening guideline of the six?

A

Listen with full attention

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4
Q

What is the second listening guideline?

A

Observe and Read body language.

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5
Q

What is the third listening guideline?

A

Control your filters

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6
Q

What is the fourth listening guideline?

A

Listen all the way to the end before responding.

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7
Q

What is the fifth listening guideline?

A

Check your understanding by rephrasing what you heard.

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8
Q

What is the sixth listening guideline?

A

Take notes when appropriate

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9
Q

Is listening an active or passive skill?

A

Active skill

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10
Q

How many Listening levels are there?

A

There are Four

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11
Q

What is the lowest level of Listening?

A

The Dull Roar

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12
Q

What is the 2nd level of Listening?

A

In and Out

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13
Q

What is the 3rd level of Listening?

A

Facts only

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14
Q

What is the 4th level of Listening?

A

Facts and Non-Verbal cues

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15
Q

What percentage of a conversation is Body Language?

A

Fifty Five Percent

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16
Q

What percentage of a conversation is Tone and Inflection?

A

Thirty Eight Percent

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17
Q

What percentage of a conversation is the actual words?

A

Seven Percent

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18
Q

How many components are there of non-verbal communication?

A

There are Five

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19
Q

What is the 1st component of non-verbal communication?

A

Facial Expressions

20
Q

What is the 2nd component of non-verbal communication?

A

Eye Contact

21
Q

What is the 3rd component of non-verbal communication?

A

Gestures

22
Q

What is the 4th component of non-verbal communication?

A

Stance or Posture

23
Q

What is the 5th component of non-verbal communication?

A

Vocal Characteristice

24
Q

Why are there different responses to the same non-verbal cue?

A

Different people interpret non-verbal cues differently.

25
Q

What else do we need to be aware of besides another persons non-verbal cues?

A

We need to be aware of and in control of our own non-verbal cues.

26
Q

If we are going to follow this Listening Guideline, what do we need to keep clean to have effective conversations?

A

Our filters that we naturally have. (Everyone has filters)

27
Q

What are some of the common filters that influence conversations?

A

Communication style, Gender, Culture Emotional State, Language, Knowledge, Experiences, Generations, Values, Etc.

28
Q

Why should we listen all the way to the end before responding?

A

If we interupt someone, it tells them that we don’t value what they have to say, or that they are not important.

29
Q

What is rephrasing mean in the Listening Guidelines?

A

Rephrasing is stating back in your own words your understanding of what another person said.

30
Q

When you rephrase something back to someone does that mean that you agree with them?

A

No, it is not a statement of agreement or disagreement

31
Q

What is a good rule of thumb before taking notes in a conversation?

A

Ask permission to do so first.

32
Q

What communication guidelines are best for informing and educating someone in a conversation?

A

Informing Guidelines

33
Q

How many Informing levels are there?

A

Five levels of Informing

34
Q

What is the 1st level of informing?

A

Announcing

35
Q

What is the 2nd level of informing?

A

Explaining

36
Q

What is the 3rd level of informing?

A

Influencing

37
Q

What is the 4th level of informing?

A

Persuading

38
Q

What is the highest level of informing?

A

Gaining Commitment

39
Q

How many Informing Guidelines are there?

A

There are Six guidelines

40
Q

What is the 1st of the Informing Guidelines?

A

Provide Clear, Accurate, and complete information

41
Q

What is the 2nd on the Informing Guidelines?

A

Explain Reasons and Rationale

42
Q

What is the 3rd level of the informing Guidelines?

A

Describe the Big Picture

43
Q

What is the 4th level of the Informing Guidelines?

A

Break Information into Manageable chuncks

44
Q

What is the 5th level of the Informing Guidelines?

A

Emphasize personal benefits (WIIFM)

45
Q

What is the Final Informing Guideline of the six?

A

When appropriate, provide specific and constructive feedback.

46
Q

What are the two types of Feedback?

A

Positive Feedback or Feedback for Improvement.

UBCDET Journeyman Leadership (6 decks)

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