LO2

Question 1

Name the 9 functional areas?

Answer 1

• finance
• marketing
• sales
• human resource
• operations management
• customer service
• business support service
• research and development
• purchasing/procurement

Question 2

What is the role of the sales function

Answer 2

Communicating with existing and potential customers to provide knowledge about products and services offered. They are key in reaching sales targets. E.g a jewellers will communicate face to face

Question 3

What is a disciplinary procedure?

Answer 3

Dealing with alleged employee misconduct e.g poor performance

Question 4

What is a grievance procedure?

Answer 4

A specific process for dealing with a complaint made by an employee about their unfair treatment of work.

Question 5

What is the role of operations management?

Answer 5

(Also known as production) they are responsible for transforming raw materials into finished goods/services

Question 6

What are the consequences of poor interrelationships?

Answer 6

Poor relationships between business functions will lead to a dysfunctional business and will lead to loss of customers as the cannot satisfy their needs

Question 7

*what is the role of the purchasing function?

Answer 7

Source and provide raw materials in the day to day running of a business. Public sector procurement is governed by regulations to ensure best value is obtained from the supplier and purchasing process is transparent and fair.