LO3: Understand how health and social care services are accessed Flashcards Preview

DJ (Cache) Introduction to the HSC sector > LO3: Understand how health and social care services are accessed > Flashcards

Flashcards in LO3: Understand how health and social care services are accessed Deck (21)
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What are the 4 types of referral to HSC services?

Self referral


What are the 8 barriers that stop people accessing HSC services?

Cultural values
Physical access
Lack of resources


Give some examples of communication barriers in HSC

Information not being available for blind or visually impaired patients. Staff nit trained in sign language. Service user doesn't speak English


Give some examples of cultural values barriers in HSC

Some cultures think men should be strong and not talk about mental health. Some cultures don't allow women to be seen by male doctors. Some cultures don't allow blood transfusion


Give some examples of cost barriers in HSC

Cost of private service too high. Cost of transport of parking fees might stop a person attending a medical appointment


Give some examples of location barriers in HSC

No specialist service in your area. An individual not being able to drive to the service because they don't have a car and there is no bus route


Give some examples of physical access barriers in HSC

A lack of ramps, lifts or automatic access doors for wheelchair users.


Give some examples of psychological barriers in HSC

People may be scared of needles/doctors/dentists. Some people might be scared of what the doctor will tell them. Some people may be embarrassed to talk about their condition.


Give some examples of clack of resources barriers in HS

Some drugs and treatment might not be available on the NHS. There may be a lack of staff or long waiting times for treatment.


Give some examples of time barriers in HS

HSC services only open 9-5 which stops working people from accessing them. Some people are too busy with work and families to make and attend appointments


What does self-referral mean?

When an individual decides to use a service themselves such as phoning a GP for an appointment or going to a walk-in centre


What does professional referral mean?

When a care professional puts an individual in contact with another service or care practitioner. This could be a GP referring a patient to hospital for an x-ray


What does third-party referral mean?

When an individual is put in touch with HSC services by a friend, relative or neighbour


What does compulsory referral mean?

When an individual is at risk of harming themselves or others or, in the case of children, being at risk of harm from others they can be taken to a place of safety against their will


How can communication barriers be overcome?

Providing leaflets in braille, having staff who can use sign language, using a translator


How can cultural barriers be overcome?

Organise campaigns to raise awareness, training staff on cultural beliefs and attitudes, employing staff that represent the community they serve, providing halal and kosher food


How can cost barriers be overcome?

Providing people with advice about benefits, offering cheap or free car parking, patient transport service


How can location barriers be overcome?

Provide outreach services where workers got to the service users' homes. Patient transport service. Online prescription delivery and collection service


How can physical access barriers be overcome?

Wheelchair ramps and lifts. Disabled parking spaces. Braille on lift control panels


How can psychological barriers be overcome?

Provide counselling. Provide more information to reduce anxiety. Holding open days to reduce fear of the unknown


How can time barriers be overcome?

Extending opening hours of GP surgeries, clinics etc. Offering flexible appointment times to suit individual needs. Using video calls and phone calls instead of face-face appointments