lo5

Question 1

types of business communication

Answer 1

advertising
presnetations
emails
web sites
social media
agendas
packaging
brochures
press release

Question 2

what characteristics inform the design of business communication

Answer 2

purpose
audience
content
business function
available resources

Question 3

what does it mean by audience

Answer 3

who you are aiming it to

Question 4

what can the audince be

Answer 4

internal
external

Question 5

what does it mean by purpose

Answer 5

what is the intention

Question 6

what types of communication can be used when your informing customers

Answer 6

posters
websites
leaflets through doors
emails
letters
conference
meeting

Question 7

what types of communication can be used when your informing shareholders

Answer 7

report
meeting
email
letter

Question 8

what types of communication can be used when youre informing supplier

Answer 8

email
meeting
letter

Question 9

what types of communication can be used when youre informing workers

Answer 9

emails
letters
meetings
text
face-to-face

Question 10

what types of communication can be used when youre persuading customers

Answer 10

websites
text
leaflets
emails

Question 11

what types of communication can be used when youre thanking workers

Answer 11

poster / notice
letter
email

Question 12

what types of communication can be used when youre thanking customers

Answer 12

email
letters
leaflets
social media
face-to-face

Question 13

what types of communication can be used when youre dealing with customer complaints

Answer 13

emails
meetings
face-to-face

Question 14

what will the purpose of the communication affect

Answer 14

tone

Question 15

what does the content of communication affect

Answer 15

method of communication

Question 16

what does the business function affect communication

Answer 16

the design

Question 17

how does available resources affect communications

Answer 17

quality
quantity

Question 18

what does resources include

Answer 18

funding
skills
knowledge
number of staff

Question 19

what does the quality of paper do for a business

Answer 19

creates a good impression

Question 20

what are the disadvantages of good quality paper

Answer 20

costs more

Question 21

why should a business print in color

Answer 21

makes graphs easier to interpret
makes communication more effective

Question 22

what are the disadvantages of hard copies

Answer 22

take up space
expensive to produce

Question 23

what is the advantage of hard copies

Answer 23

useful in training sessions

Question 24

what is the best way to store confidential info

Answer 24

electronically

Question 25

what are consumables

Answer 25

office supplies e.g. pens, paper

Question 26

what does timescales mean

Answer 26

how much time does the busienss have to send the communication

Question 27

what are characteristics of busuness communcation design that have an impact on the use of resources

Answer 27

quality of paper / card colour / black and white printing hard copy / electronic cost of consumables ease / cost of distribution timescales

Question 28

what are letters used for

Answer 28

formal situations

Question 29

when can you use 'your sinserly' in a letter

Answer 29

when the recipent is names

Question 30

if you start the letter starts with dear sir / mam what do you sign off with

Answer 30

yours faithfully

Question 31

what is the structure of a report

Answer 31

title intro body conclusion recommendations appendix and reference

Question 32

when are reports used

Answer 32

when detailed information needs to be presented

Question 33

when will notices be used

Answer 33

internal method of communication

Question 34

what are examples of verbal communication

Answer 34

telephone message face to face

Question 35

what are electronic communication

Answer 35

email

Question 36

what are examples of marketing documentation

Answer 36

business cards press release promotional literature questionaire data collection sheet

Question 37

what should a business card include

Answer 37

phone number website business name person position address persons name what service they provide

Question 38

what is a press release

Answer 38

used when a business wants to make an announcment to the media

Question 39

what should be in a press release

Answer 39

title ' press release' send date attention capturing headline introductory paragraph, then next paragraph has more detail quotes finish with the word END

Question 40

what does promotional literature include

Answer 40

annual reports brochures leaflets

Question 41

what should promotional literature be

Answer 41

professional informative

Question 42

what should a data collection sheet include

Answer 42

title forename surname phone number work email

Question 43

what are examples of recruitment documentation

Answer 43

job description person specification job advertisement application form

Question 44

what does a job description do

Answer 44

summarise the task of a job title states the persons line manager and anyone reporting to that role

Question 45

what does a job description include

Answer 45

title contract type location description of business purpose of job main tasks hours of work pay and benefits lines of reporting responsible to responsible for

Question 46

what does a person specification do

Answer 46

talks about the person they want

Question 47

what does a person specification require

Answer 47

education background skills and comperencies work experience

Question 48

what does a person specification include

Answer 48

department job title vacancy no. attainments competency profile special apitudes disposition

Question 49

what does a job advertisement include

Answer 49

company logo company name job title contact detials for business location full time / part time temporary / permanent salary details qualifications and experience required web address start dates for job how to apple reply by date

Question 50

what must an application form be

Answer 50

straight forward

Question 51

5.4

Question 52

How do you write a questionnaire (e-scooter)

Answer 52

Intro Age question Question on gender Question to find out why they don’t use e-scooter Question to find out ways to encourage use/appeal to people At least on question allowing qualitative data to be collected At least six questions Business name