Lodging

Question 1

The individual(s) responsible for providing guest with detailed information regarding local dining attractions, as well as assisting with related guest needs.

Answer 1

Concierge

Question 2

Uniformed attendants responsible for guest services, including luggage handling, valet parking, airport transportation, and related guest services.

Answer 2

Bellstaff

Question 3

Greets guests, open car doors, assist with luggage, parking the car would be the valet’s responsibilities

Answer 3

Valet attendant

Question 4

Assists guest by open doors (spinning revolving doors) they presence is a strong statement about the hotel, its concern for guests, and level of service, though produce no direct income for the hotel.

Answer 4

Doorperson

Question 5

Manually operates the mechanical control of the elevator, serves as traffic managers who direct hotel guests to available elevators in the lobby

Answer 5

Elevator Operator

Question 6

Job consists primarily of taking and entering individual and group reservations into the hotel’s PMS

Answer 6

Reservations Staff

Question 7

Reviews for accuracy and completeness the accounting transactions from one day to conclude or close that day’s sales information in preparation for posting the transactions of the next day.

Answer 7

Night Auditor

Question 8

Duties include verifying guest reservations, registering guests, assigning rooms, distributing keys, communicating with housekeeping staff, answering telephones, providing information.

Answer 8

Desk Clerk

Question 9

Processes guest checkouts and guest legal tender and providing change for guest.

Answer 9

Cashier

Question 10

Responsible for issuing keys to registered guests

Answer 10

Key clerk

Question 11

Must be able to locate guests and management staff at a moment’s notice, tracking telephone charges, receives and transcribes messages

Answer 11

Telephone operator

Question 12

Is a computerized system used by the hotel to manage its rooms, revenue, room rates, reservations and room assignments, guest histories, and accounting information, as well as other guest service and management information functions.

Answer 12

Property Management System (PMS)

Question 13

Is sometimes referred to as the Front Desk

Answer 13

Front Office

Question 14

It is the department within the hotel responsible for the management of guest reservations, service, and payment, as well as guest-related data collection and security.

Answer 14

Front Office

Question 15

Who is responsible for managing the front office staff, room reservations, guest services, and the night audit.

Answer 15

Front Office Manager (FOM)

Question 16

Aims to attract new customers to the industry, benefiting all properties

Answer 16

RATE DISCOUNTING

Question 17

In an inelastic market means lower rates do not generate new business in total

Answer 17

RATE CUTTING

Question 18

Is defined as the change in demand (number of rooms sold) resulting from a change in price (room rates).

Answer 18

ELASTICITY

Question 19

Excess charges for baggage, meals, and even the use of blankets and pillows are among the new revenue-generating concepts foisted upon passengers by the airline industry

Answer 19

SURCHARGES

Question 20

Is the hotel’s quoted rate; retail rate

Answer 20

RACKRATES

Question 21

Is the theoretically charged to full-paying customers.

Answer 21

PUBLISHED RATE

Question 22

Occurs before the guest arrives at the venue.

Answer 22

Pre-arrival

Question 23

It is often the first opportunity to greet and welcome the guest face-to-face.

Answer 23

Arrival

Question 24

The final stage of the guest cycle.

Answer 24

Departure

Question 25

Refers to the actual stay or period of time spent in the hotel.

Answer 25

Occupancy

Question 26

a situation in which all rooms are sold or oversold.

Answer 26

Sell-out

Question 27

an estimate of rooms sold, rooms available, and its percentage (occupancy) for a specific time period

Answer 27

Occupancy forecast

Question 28

a detailed list of the hotel guest’s room charges ad other charges authorized

Answer 28

Folio

Question 29

Term used to designate specific configurations of guestrooms

Answer 29

Room type

Question 30

Number of nights a guest will stay

Answer 30

Nights

Question 31

Date the guest will leave

Answer 31

Departure

Question 32

Date the guest will arrive

Answer 32

Arrival

Question 33

Guest reservation was followed up by reservations agent, if the guest fails to arrive by a given time, the hotel can sell the room to other guests

Answer 33

Confirmed reservation

Question 34

Guest gave a deposit or advance payment so the hotel will hold the room, regardless if the guest arrives or not

Answer 34

Guaranteed reservation

Question 35

A reservation for which guests do not provide payment at the time the reservation is made

Answer 35

Non-guaranteed reservation

Question 36

The guest informed the hotel that he/she will no longer arrive, the hotel may or may not charge the guest depending on the policy and time of cancellation

Answer 36

Cancelled

Question 37

The per night charge for the room

Answer 37

Room Rate

Question 38

Is the relative amount charged to a room which is full, and non-discounted.

Answer 38

Rack Rate or published rate

Question 39

A guest seeking a room who arrives at the hotel without a reservation

Answer 39

Walk-in

Question 40

A guest claiming a reservation

Answer 40

Claimers

Question 41

Is when a guest shares a room with another guest.

Answer 41

Share-withs

Question 42

An additional party joins an already checked-in guest.

Answer 42

Joiners

Question 43

Assist departmental managers with concerns relating to recruitment, selection, orientation, training, performance evaluation, compensation, labor relations, safety and health, legal, and a wide range of other specialized tasks.

Answer 43

Human resources personnel

Question 44

A list of tasks that an employee working in a specific position must be able to effectively perform.

Answer 44

Job Description

Question 45

A list of the personal qualities judged necessary for successful performance of the tasks required by the job description.

Answer 45

Job Specification

Question 46

Are qualifications to perform a job that are judged reasonably necessary to safely or adequately perform all tasks within the job.

Answer 46

Bonafide Occupational Qualification (BOQs)

Question 47

Applicants provide data about their name, address, work experience, and other information directly related to the job for which they are applying

Answer 47

Employment Applications

Question 48

Skill, psychological, and/or drug screening tests (with applicant’s consent)

Answer 48

Employment Testing

Question 49

Consent by the applicant must be given

Answer 49

Background checks

Question 50

This makes recruitment a seemingly never-ending and absolute critical task.

Answer 50

Employee turnover rate

Question 51

Tactics to identify and attract currently employed staff members for job vacancies that represent promotion or lateral transfers

Answer 51

Internal recruiting

Question 52

Tactics designed to attract persons who are not current hotel employees for vacant positions

Answer 52

External recruiting

Question 53

Involves evaluating job applicants to determine those most likely to succeed in vacant positions.

Answer 53

Employee selection

Question 54

It is called where the first applicant who applies gets hired.

Answer 54

warm body syndrome

Question 55

Is the process of providing basic information about the hotel that should be known by all its employees.

Answer 55

Orientation

Question 56

Is designed to help improve the knowledge and skills of the hotel’s staff.

Answer 56

Training

Question 57

The theory and system of setting up, maintaining and auditing the books of a firm

Answer 57

Accounting

Question 58

It is the art of analyzing the financial position of a business through its sales, purchasing, and overhead

Answer 58

Accounting

Question 59

It is responsible for identifying information on the transactions, analyzing it and then interpreting each and every document

Answer 59

Accounting Department

Question 60

Are responsible for providing information that is used to determine the present and future economic stability of the organization

Answer 60

Accountants

Question 61

The record of all credits and debits associated with a guest or group

Answer 61

Account

Question 62

include one each for room charges, food and beverage charges and miscellaneous charges.

Answer 62

Common folio divisions

Question 63

Guest without credit cards on file

Answer 63

cash-only guests

Question 64

Computer-posted charges are known

Answer 64

interface postings

Question 65

these are common form hotel outlets that use a cash register and point of sale system, such as a restaurant or gift shop

Answer 65

interface postings

Question 66

Occurs when a guest signs for a room charge after checking out of the hotel

Answer 66

LATE CHARGE

Question 67

Commonly used to secure reservations for weddings, or conventions held at the hotel

Answer 67

ADVANCE DEPOSIT

Question 68

Prepayments for guest rooms or other hotel services

Answer 68

ADVANCE DEPOSIT

Question 69

In most catering or group events, the deposits are required how many hours before the event occurs

Answer 69

72 hours

Question 70

A reversal of a posting

Answer 70

ALLOWANCE

Question 71

Can occur due to duplicate posting, disputes or bad debt

Answer 71

ALLOWANCE

Question 72

Is an accounting professional who oversees financial reporting, investments, risk management and flow analysis among other financial aspects of the business

Answer 72

CONTROLLER

Question 73

Performs many clerical and administrative duties that are necessary to run an organizational efficiently

Answer 73

SECRETARY

Question 74

Divides the various functions to be performed so that the workload will be even

Answer 74

ASSISTANT CONTROLLER

Question 75

few clerical duties and instead, focus on supporting high-level executives, supervising office staff, conducting research and arranging meetings

Answer 75

Executive secretary

Question 76

In charge of all the cash banks in the hotel and Makes all deposits of checks and credit card receipts

Answer 76

GENERAL CASHIER

Question 77

Are often incorporated with the front-office personnel.

Answer 77

FRONT-OFFICE CASHIERS

Question 78

Responsible to charge the guests the correct amount and secure a form of payment upon check out

Answer 78

FRONT-OFFICE CASHIERS

Question 79

Responsible for recording charges to guests’ accounts and verifying the revenue for the hotel during the night shift

Answer 79

NIGHT AUDITOR

Question 80

A fun and challenging position, as it has both accounting and food beverage components

Answer 80

FOOD AND BEVERAGE CONTROLLER

Question 81

A key area in accounting and ensures that all bills are paid on time and all discounts are taken minimizing the costs of the hotel

Answer 81

ACCOUNT PAYABLE CLERK

Question 82

Works closely with the purchasing department to verify all invoices to the hotel

Answer 82

ACCOUNT PAYABLE CLERK

Question 83

Responsible for the accounts receivable working with the city ledger

Answer 83

GUEST AND CITY LEDGERS CLERK

Question 84

Associated with the guests staying at the hotel

Answer 84

Guest Ledgers

Question 85

Contains all other billings

Answer 85

City Ledgers

Question 86

Besides revenues charged to guest rooms, a large hotel earns the bulk of its food and beverage revenues through banquet staff, the sales office staff, and the accounts receivable clerks.

Answer 86

BANQUET AUDITOR

Question 87

Responsible for checking and granting credit

Answer 87

CREDIT MANAGER

Question 88

Responsible for calculating the pay rate with the hours worked to do the payroll so paychecks are released on time

Answer 88

PAYROLL

Question 89

Performs analyses to help managers operate the hotel more effectively

Answer 89

OPERATION ANALYST

Question 90

Taking care of all technology issues

Answer 90

SYSTEM MANAGER