Lodging- L1 & L2

Question 1

USI education leaders are __, ___, ___, and ___ leaders who put to personal and professional life the Vincentian competencies consistent with the values of Humility, Simplicity, and Charity.

Answer 1

1. vision-focused
2. mission-driven
3. community-oriented
4. change catalyst

Question 2

USI education leaders are vision-focused, mission-driven, community-oriented, and change catalyst leaders who put to personal and professional life the ___ consistent with the values of Humility, Simplicity, and Charity.

Answer 2

Vincentian competencies

Question 3

USI education leaders are vision-focused, mission-driven, community-oriented, and change catalyst leaders who put to personal and professional life the Vincentian competencies consistent with the values of ___, ___, ___.

Answer 3

Humility
Simplicity
Charity

Question 4

Vision of USI

Answer 4

Universidad de Sta. Isabel de Naga, Inc. is an empowering Christ-centered Vincentian learning institution.

Question 5

We commit to engaging the community of learners into becoming ____ , ___ who journey with persons living in poverty situations and care for God’s creation.

Answer 5

inner-directed, globally competent Vincentian leaders

Question 6

MISSION: We commit to engaging the community of learners into becoming inner-directed, globally competent Vincentian leaders who journey with persons ____ and ____.

Answer 6

living in poverty situations + care for God’s creation.

Question 7

Core Values of USI

Answer 7

Respect
Simplicity
Service
Vincentian Excellence

Question 8

Graduate Attributes of USI

Answer 8

Christ-centered
Charitable
Competent

Question 9

It was when guest rights were one of the few established sets of conventions that were universally accepted amongst diverse cultures within this world.

Answer 9

Ancient Greece

Question 10

In Ancient Greece, these were one of the few established sets of conventions that were universally accepted amongst diverse cultures within Greek world.

Answer 10

Guest Rights

Question 11

TRUE/ FALSE: Hospitality began in the Bible and in Greece.

Answer 11

FALSE (began - did not begin)

Question 12

When did Hospitality exist?

Answer 12

Since man first established permanent settlement

Question 13

It was when travelers had little choice to expect stay in the monasteries that offered food and shelter.

Answer 13

Dark Ages

Question 14

Throughout ___, local lords would take turns hosting the kings and his royal court as they traveled.

Answer 14

Middle Ages

Question 15

It has fueled incredible growth throughout the history of hospitality industry because people love to travel and need a place to stay.

Answer 15

Tourism

Question 16

Tourism has also began to include an activity called ___.

Answer 16

Medical Tourism

Question 17

Enumerate the Early Hospitality Timeline

Answer 17

Greek/ Roman Culture
Medieval Period
Renaissance Period (16th century)
The New World
French Revolution
19th century
20th century travel
1960- Present

Question 18

Noted as early as 40 BC for social and religious purposes

Answer 18

Greek/ Roman Culture

Question 19

These types of businessmen often traveled

Answer 19

Greek/ Roman Culture

Question 20

They were the first pleasure travelers

Answer 20

Roman

Question 21

After the fall of __, public hospitality fell to religious orders.

Answer 21

Roman Empire

Question 22

After the fall of the Roman Empire, public hospitality fell to ___.

Answer 22

religious orders

Question 23

A period where English travelers existed

Answer 23

Medieval Period

Question 24

Inns were private homes

Answer 24

Medieval Period

Question 25

These were private homes during the Medieval Period

Answer 25

Inns

Question 26

They became the favored transportation during the Medieval Period.

Answer 26

Stagecoach

Question 27

Stagecoach became the favored transportation.

Answer 27

Medieval Period

Question 28

A period where there was a high demand for inns and taverns

Answer 28

Renaissance Period- 16th century

Question 29

Name the 1st hotel ever built

Answer 29

Hotel de Henry IV

Question 30

When was the first hotel built?

Answer 30

1788

Question 31

How much did the Hotel de Henry IV cost?

Answer 31

$17,500

Question 32

What were the features of Hotel de Henry IV?

Answer 32

It had 60 beds and coffee houses

Question 33

- 18th century - eating and sleeping places

Answer 33

The New World

Question 34

It changed the course of culinary history

Answer 34

French Revolution

Question 35

- a French culinary artist - earned a worldwide reputation as director of kitchens at the Savoy Hotel (1890-1899) and afterward at the Carlton Hotel- London.

Answer 35

Auguste Escoffier

Question 36

"The king of chefs and the chef of kings"

Answer 36

Auguste Escoffier

Question 37

Auguste Escoffier was the Director of the kitchens at ____.

Answer 37

Savoy Hotel (1890-1899)

Question 38

It was the year Savoy Hotel opened in London.

Answer 38

1898

Question 39

Who was the General Manager at Savoy Hotel- London?

Answer 39

Cesar Ritz

Question 40

It was the top-rated NYC steak house (home of Delmonico's Steak and Baked Alaska)

Answer 40

Delmonico's Steak House NYC

Question 41

Delmonico's Steak House NYC was founded in

Answer 41

1837

Question 42

Bilingual menus

Answer 42

19th century

Question 43

After World War II, travel began

Answer 43

20th century Travel

Question 44

When was the advent of cross-continental flights?

Answer 44

1950

Question 45

It refers to a non-stop passenger flight from one side of a continent to another.

Answer 45

Cross-continental Flights

Question 46

It refers to the flight of an aircraft across the Atlantic Ocean from Europe, Africa, South Asia, or the Middle East to North America, Latin America, or vice versa.

Answer 46

Transatlantic Flight

Question 47

When were Transatlantic flights introduced?

Answer 47

1958

Question 48

Re-birth of the inner-city lodging properties

Answer 48

20th-century travel

Question 49

Increase interest in cruises

Answer 49

20th-century travel

Question 50

Major growth in casual dining

Answer 50

1960 to present

Question 51

increase in the number of hotel chains

Answer 51

1960 to present

Question 52

It refers to the movement of many organized tourists to popular holiday destinations for recreational purposes.

Answer 52

Mass Tourism

Question 53

A phenomenon which is characterized using standardized package products and mass consumption.

Answer 53

Mass Tourism

Question 54

It was when mass tourism occurred

Answer 54

1960- present

Question 55

It is defined as the quality/ disposition of receiving and treating guests and strangers in a warm, friendly, generous manner.

Answer 55

Hospitality

Question 56

It is the welcoming spirit of tourist business employees, the attitude of residents towards visitors, courtesy, and willingness to serve.

Answer 56

Hospitality

Question 57

It refers to the manifestations of warmth and friendliness.

Answer 57

Hospitality

Question 58

When are hospitality businesses open?

Answer 58

365 days and 24 hours a day

Question 59

The hospitality industry depends heavily on ____.

Answer 59

shift work

Question 60

It usually starts from 10 PM to 6 AM.

Answer 60

Graveyard shift

Question 61

A business that produces guest satisfaction that is different from other business sectors.

Answer 61

Hospitality business

Question 62

The hospitality business produces ____.

Answer 62

guest satisfaction

Question 63

Products of the hospitality business are:

Answer 63

tangible intangible

Question 64

TRUE/ FALSE: The products of the hospitality business are only tangible.

Answer 64

FALSE (only tangible- tangible and intangible)

Question 65

TRUE/ FALSE: Graveyard shifts start at 6 AM to 10 PM.

Answer 65

FALSE (6 AM to 10 PM- 10 PM to 6 AM)

Question 66

TRUE/ FALSE: The hospitality business produces guest satisfaction which is the same as other business sectors.

Answer 66

FALSE (the same as- different from)

Question 67

Hospitality Management Education is divided into (6):

Answer 67

1. Food Services 2. Hotels 3. Events 4. Travel and Tourism 5. Luxury Services 6. Others

Question 68

The success of a business depends largely on how efficient the hospitality team is and how effective the business model is.

Answer 68

Hospitality sector

Question 69

In the hospitality sector, the success of a business depends largely on these two factors:

Answer 69

1. efficiency on the hospitality team 2. effectiveness of business model

Question 70

Four (4) scopes of the hospitality industry

Answer 70

1. Lodging segment 2. Foodservice segment 3. Travel and Tourism segment 4. Entertainment and Recreation

Question 71

TRUE/ FALSE: Today, starting careers in hospitality management are more likely to have formal education obtained in one of the post- secondary programs developed over the last 30 years to prepare for hospitality careers.

Answer 71

TRUE

Question 72

This is an important consideration to many employers, and several students have found that good work experience gained while attending classes has been instrumental in their finding good jobs after graduation.

Answer 72

Experience in the field

Question 73

TRUE/ FALSE: Most students have found that bad work experience gained while attending classes has been instrumental in their finding good jobs after graduation.

Answer 73

FALSE (bad- good)

Question 74

They are typically more inclined to offer good starting jobs to students with valid work experience behind them.

Answer 74

Potential employers

Question 75

TRUE/ FALSE: Potential employers are typically more inclined to offer good starting jobs to students without valid work experience.

Answer 75

FALSE (without valid work experience- wit valid work experience)

Question 76

What are the three (3) qualification and employer assessment?

Answer 76

1. Communication skills 2. Skills and experience 3. Attitude and Character