Flashcards in Long Test 4: Roles Of TQM Leadership Deck (21)
TQM requires a committed ______
Senior management must practice what?
Management by Wandering Around
Refer to the accepted principles of right or wrong that govern the conduct of business people
Refers to honesty, values and an individual's sincerity at workplace
A by-product of integrity and ethical conduct
Is very important for employees to be highly
With the use of teams, the business will receive quicker and better solutions to problems
Provides a direction of entire process of TQM
What is the binding mortar made of?
Means a common understanding of ideas between the sender and the receiver
3 types of Communication and explain
-top managers to employees
-employees to top managers
-dept. to dept.
What is the roof made of?
Acts as a catalyst and drives employees to work hard as a team and deliver their best.
Provide over all direction to build quality into the culture of the organization
Quality council is consist of?
Chief executive officer and the functional heads of various departments and a consultant or Coordinator
What are the Quality Statements?
1. Vision Statement
2. Mission Statement
3. Quality Policy Statement
Short declaration of what an organization aspires to be tomorrow
Provide succinct guideline for decision making
Provides a clear statement of purpose for employees, customers, and supplies.