Long Test 4: Roles Of TQM Leadership Flashcards Preview

TQM > Long Test 4: Roles Of TQM Leadership > Flashcards

Flashcards in Long Test 4: Roles Of TQM Leadership Deck (21)
Loading flashcards...
1

TQM requires a committed ______

Top managers

2

Senior management must practice what?

MBWA
Management by Wandering Around

3

3 Foundations

Ethics
Integrity
Trust

4

Refer to the accepted principles of right or wrong that govern the conduct of business people

Ethics

5

Refers to honesty, values and an individual's sincerity at workplace

Integrity

6

A by-product of integrity and ethical conduct

Trust

7

3 Bricks

Training
Teamwork
Leadership

8

Is very important for employees to be highly

Training

9

With the use of teams, the business will receive quicker and better solutions to problems

Teamwork

10

Provides a direction of entire process of TQM

Leadership

11

What is the binding mortar made of?

Communication

12

Means a common understanding of ideas between the sender and the receiver

Communication

13

3 types of Communication and explain

Downward Comm
-top managers to employees

Upward Comm
-employees to top managers

Sideways Comm
-dept. to dept.

14

What is the roof made of?

Recognition

15

Acts as a catalyst and drives employees to work hard as a team and deliver their best.

Recognition

16

Provide over all direction to build quality into the culture of the organization

Quality council

17

Quality council is consist of?

Chief executive officer and the functional heads of various departments and a consultant or Coordinator

18

What are the Quality Statements?

1. Vision Statement
2. Mission Statement
3. Quality Policy Statement

19

Short declaration of what an organization aspires to be tomorrow
Provide succinct guideline for decision making

Vision Statement

20

Provides a clear statement of purpose for employees, customers, and supplies.

Mission statement

21

A guide for everyone in the organization as to how they should provide products and services to the customers.

Quality policy