Long Test 3: Deming's 14 Pts Flashcards Preview

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Flashcards in Long Test 3: Deming's 14 Pts Deck (5)
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1

1-4

1. Create Constancy of Purpose
2. Adopt the New Philosophy
3. Cease Dependence on Mass Inspection
4. Cease Award of Business on Price Tag alone

2

5-8

5. Improve constantly & forever the system of Production & Service
6. Institute training
7. Adopt & institute leadership
8. Drive out fear

3

9-11

9. Breakdown barriers between departments
10. Eliminate slogans, exhortations and targets
11. Eliminate numerical quotas for the work force & numerical goals for management

4

12-14

12. Remove barriers that deny people pride of workmanship
13. Institute a vigorous program of education and self-improvement
14. Take action to accomplish the transformation

5

Why Deming?

His focus is transformational. It is directed towards the top managers.