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Question 1

What do microskills offer tools for?

Answer 1

Interviewing, counseling, and therapy.

As presented here, microskills are based on the original single-skills microskills model developed at Colorado State University.

Question 2

When was the multicultural differences in communication styles identified?

Answer 2

Multicultural differences in communication styles were identified in 1974.

Question 3

What is Intentional Interviewing and Counseling based on?

Answer 3

Original research and teaching practice.

Intentional Interviewing and Counseling was the first to place multicultural issues at the center of interviewing, counseling, and psychotherapy.

Question 4

offer concrete tools for interviewing, counseling, and therap

Answer 4

MICROSKILL

Question 5

Research shows that competent interviewing, counseling, and therapy make a difference in the lives of clients and that awareness of diversity is critical.

Answer 5

THE SCIENCE AND ART OF INTERVIEWING

Question 6

You are the artist with the brush who must draw from a palette of knowledge and carefully developed techniques to help the client discover or create a new portrait

Answer 6

THE SCIENCE AND ART OF INTERVIEWING

Question 7

is defined here as your spontaneous way of working with others to help them achieve their goals.

Answer 7

NATURAL STYLE

Question 8

is defined here as your spontaneous way of working with others to help them achieve their goals.

Answer 8

Natural Style

Question 9

is the broad concept of knowledge about oneself.

Answer 9

SELF UNDERSTANDING

Question 10

are essential to interviewing competence and enhancing your natural style

Answer 10

Self-understanding and emotional intelligence

Question 11

themselves can be described as exercises in emotional intelligence.

Answer 11

interviewing and counseling

Question 12

Emotional intelligence was first defined by

Answer 12

Peter Salovey and John D. Mayer in 1990

Question 13

Emotional Intelligence was was first brought to wide attention by

Answer 13

Daniel Goleman

Question 14

Skills and Strategies relate to self-understanding and self-development

Answer 14

SELF REGULATION
SELF AWARENESS
MOTIVATING YOURSELF AND USING YOUR ABILITIES
EMPATHY
SOCIAL SKILLS

Question 15

WHAT IS THE “CORRECT” RESPONSE TO OFFER A CLIENT?

Answer 15

Reflecting the client’s emotions
Select one aspect to focus on
Ask an open question
Respect the client
Use appropriate skills and strategies

Question 16

may be considered the most basic process used for information gathering, problem-solving, and psychosocial information giving.

Answer 16

Interview

Question 17

is usually short term with only one or two sessions.

Answer 17

Interview

Question 18

is a relatively new term and conception of helping. It focuses on living life more fully and effectively.

Answer 18

Ethical Coaching

Question 19

It falls most closely in the interviewing area

Answer 19

Ethical Coaching

Question 20

work from a strength-based foundation and empower individuals, families, and organizations to help them make more effective plans.

Answer 20

Ethical coaches

Question 21

EXAMPLE OF ETHICAL COACHING

Answer 21

Life coaching, college coaching, and executive coaching

Question 22

a more intensive and personal process. It is generally concerned with helping people cope with normal problems and opportunities, although these “normal problems” often become quite complex.

Answer 22

COUNSELING

Question 23

more intense process, focusing on deep-seated personality or behavioral difficulties

Answer 23

PSYCHOTHERAPY

Question 24

must interview clients to obtain basic facts and information as they start work with an individual.

Answer 24

PSYCHOTHERAPY

Question 25

must interview clients to obtain basic facts and information as they start work with an individual.

Answer 25

PSYCHOTHERAPY

Question 26

are the foundation of intentional interviewing.

Answer 26

Microskill

Question 27

a relatively new model for understanding counseling, interviewing, and psychotherapy sessions.

Answer 27

Narrative theory

Question 28

emphasizes storytelling and the generation of new meanings.

Answer 28

Narrative theory

Question 29

The——— in every interview will be different and will test your social skills and understanding.

Answer 29

relationship

Question 30

Another term for relationship is

Answer 30

working alliance

Question 31

The listening skills are basic to learning how clients make sense of their world--the stories clients tell us about their lives, their problems, challenges, and issues

Answer 31

STORY AND STRENGTH

Question 32

What is the appropriate ending?

Answer 32

GOAL

Question 33

Contract with the client to act and think in new ways during the coming week. Generalization to the "real world" can lead to success, meaning you have made a difference.

Answer 33

ACTION

Question 34

All of the above efforts will be useless if the client does not take action on the new ideas that you develop together in the interview.

Answer 34

Action

Question 35

Clients come to us with multiple issues and concerns.

Answer 35

Intentionality

Question 36

is concerned not with which single response is correct, but with how many potential responses may be helpful. Intentionality is a core goal of effective interviewing.

Answer 36

INTENTIONALITY

Question 37

is acting with a sense of capability and deciding from among a range of alternative actions.

Answer 37

INTENTIONALITY

Question 38

The—— individual has more than one action, thought, or behavior to choose from in responding to changing life situations.

Answer 38

intentional

Question 39

individual can generate alternatives in a given situation and approach a problem from multiple vantage points, using a variety of skills and personal qualities, adapting styles to suit different individuals and cultures.

Answer 39

intentional

Question 40

individual can generate alternatives in a given situation and approach a problem from multiple vantage points, using a variety of skills and personal qualities, adapting styles to suit different individuals and cultures.

Answer 40

intentional

Question 41

One of the critical issues in interviewing is that the same skills may have different effects on people from varying cultural backgrounds.

Answer 41

CULTURAL INTENTIONALITY

Question 42

. Intentional interviewing requires awareness that racial and ethnic groups may have different patterns of communication.

Answer 42

Cultural Intentionality

Question 43

This text is action and results oriented; it is founded on research revealing that you may expect results when you use a specific microskill or strategy in the interview

Answer 43

Intentional Prediction

Question 44

interviewing, and counseling are informed by more than 250 theories and that certainly we don’t need another one.

Answer 44

First approach

Question 45

your expertise with the basic skills can be very helpful with your understanding and practicing multiple theoretical approaches.

Answer 45

Second approach

Question 46

The hierarchy organizes microskills into a systematic framework for the eventual integration of skills into the interview in a natural fashion

Answer 46

Microskill hierachy

Question 47

The—— skills are followed by confrontation, focusing influencing skills, and eventual skill integration.

Answer 47

attending and listening

Question 48

The skills are followed by confrontation, focusing influencing skills, and eventual skill integration.

Answer 48

attending and listening

Question 49

The model is useful to teach social skills to clients in the interview

Answer 49

Microskill teaching model

Question 50

The model is useful to teach social skills to clients in the interview

Answer 50

Microskill teaching model

Question 51

Microskills teaching model; Five steps are used to teach the single skills of interviewing:

Answer 51

(1) warm up to the skill; (2) view the skill in action; (3) read and learn about broader uses of the skill; (4) practice; and (5) generalize learning from the interview to daily life.

Question 52

Develop rapport and trust with your client

Answer 52

RELATIONSHIP

Question 53

The stories of the client about their lives, their problems, challenges, and issues

Answer 53

STORY AND STRENGTH

Question 54

Client’s focus, need for a new and more effective story

Answer 54

GOAL

Question 55

Client’s focus, need for a new and more effective story

Answer 55

GOAL

Question 56

Understands the client’s stories, strengths, and goals –prepared to help client’s restory

Answer 56

RESTORY

Question 57

All the above efforts will be useless if the client does not take action

Answer 57

ACTION

Question 58

All counseling theories use the microskills but in varying patterns with differing goals.

Answer 58

THEORY AND MICROSKILL