M3 Flashcards
(21 cards)
is a powerful reinforcer.
Attention
It is the connective force of conversations.
ATTENTION
Four Aspects of Attending Behavior
Visual
Vocal
Verbal
Body Language
If you are going to talk to people, look at them.
VISUAL/ Eye Contact
Clients often tend to look away when—- or discussing topics that particularly—— them.
Thinking
Distress
Your ——- and —— also indicate clearly how you feel about another person.
vocal tone
speech rate
Your voice is an instrument that communicates much of the feeling you have about yourself or about the client and what the client is talking about.
Vocal Qualities: Tone and Speech Rate
Changes in———- convey the same things that changes in eye contact or body language do.
its pitch, volume, or speech rate
Staying with your client’s topic is critical in verbal tracking. Encourage the full elaboration of the narrative.
Verbal Tracking: Following the Client or Changing the Topic
is a type of verbal tracking that counselors and interviewers need to be especially aware of.
Selective attention
We tend to listen to some things and ignore others. Over time we have developed patterns of listening that enable us to hear some topics more clearly than others.
SELECTIVE ATTENTION
in attending is essential.
AUTHENTICITY
Clients know you are interested:
if you face them squarely and lean slightly
forward, have an expressive face,
and use facilitative, encouraging gesture
There are times when it is inappropriate to attend to client statements.
NONATTENTION
For a beginning interviewer, —- can be frightening.
silence
are essential for human communication, but we need to be prepared for and expect individual and multicultural differences.
Attending behavior and listening
training is training in a specific set of psychoeducational strategies oriented to teaching clients basic communication skills.
Social skills
training involves educational methods to teach clients an array of interpersonal skills and behaviors.
Social Skill
educational methods to teach clients an array of interpersonal skills and behaviors. These skills include a wide range of behaviors:
listening, dating behaviors, drug-refusal skills, assertiveness, mediation, and job-interviewing procedures.
is a term that summarizes the method and goal of social skills training
Training as treatment
As you extend the counseling and interviewing dimensions to skills training itself, think of the following steps:
(a) negotiate a skill area for learning with the client;
(b) discuss the specific and concrete behaviors involved in the skill, sometimes presenting them in written form as well;
(c) practice the skill with the client in a role-play in the interview or group counseling session; and
(d) plan for generalization of the skill to daily life.
