M2

Question 1

Major policies are made only by ___

Answer 1

the top management

Question 2

It is the process of thinking about and
organizing the activities required to achieve
a desired goal.

Answer 2

Planning

Question 3

FORETHOUGHT

Answer 3

Planning

Question 4

It represents the purposeful efforts taken
by an organization to maximize its future
success.

Answer 4

Planning

Question 5

It involve more than just managers at high
levels, but it also involve front line
employees

Answer 5

Planning

Question 6

Time and resources are invested in this stage for better outcome

Answer 6

Planning

Question 7

8 Steps in planning process

Answer 7

Define or orient the planning process to a singular
purpose or a desired result
2. Assess the current situation.
3. Establish goals.
4. Identify strategies to reach those goals.
5. Establish objectives that support progress toward those
goals.
6. Define responsibiliti and timiliness for each objective
7. Write and communicate the plan.
8. Monitor progress toward meeting goals and objectives.

Question 8

French Industrialist

Answer 8

Henry Frayol

Question 9

The first to issue a complete statement on
a theory of general management

Answer 9

Henry frayol

Question 10

His greatest contribution was the
discussion of management principles and
elements.

Answer 10

Henry Frayol

Question 11

He provided the “14 Principles of
Management

Answer 11

Henry frayol

Question 12

Assignment of specialized jobs
to various departments and/or
positions

Answer 12

Division of work

Question 13

The best
way to use the human resources
of the organization

Answer 13

Work specialization

Question 14

Work specialization is under

Answer 14

Division of work

Question 15

The specific and limited number of subordinates that a manager
can effectively handle and control

Answer 15

Span of control

Question 16

Range of control

Answer 16

Span of control

Question 17

there are only so many
employees a manager can effectively supervise.

Answer 17

Principle of span of control

Question 18

Managers must be able to give
orders.

Answer 18

Parity of Authority &
Responsibility

Question 19

Authority gives them this right to give orders.

Answer 19

Parity of Authority &
Responsibility

Question 20

Responsibility arises wherever
authority is exercised.

Answer 20

Parity of Authority &
Responsibility

Question 21

____ arises whenever ____ is excercise

Answer 21

Responsibility, Authority

Question 22

Every employee should
receive orders from only one
superior.

Answer 22

Unity of command

Question 23

There should be one boss and
one plan for a group of activities
having the same objective.

Answer 23

Unity of direction

Question 24

In any organizational structure,
ultimate authority rests at the top
and flows downward.

Answer 24

Scalar chain

Question 25

Scopes of the limits to authority and responsibility must be well delineated on paper as well as in the minds and actions of employers and employees.

Answer 25

Scalar chain

Question 26

This is especially true in hospitals where there potentially can be many “bosses” – hospital administrators, physicians serving as chiefs of staffs, etc

Answer 26

Scalar chain

Question 27

The interest of one employee or group of employees should not prevail over the interest of the business.

Answer 27

Subordination of individual interest to general interest

Question 28

It is the extent to which authority is concentrated.

Answer 28

Centralization

Question 29

It is a system of management wherein major policies are made only by the top management.

Answer 29

Centralization

Question 30

Employees should be given enough time and period to prove

Answer 30

Stability of tenure

Question 31

This can be applied through probationary appointment

Answer 31

Stability of tenure

Question 32

Training period for a newly employee usually max of ___ months

Answer 32

Probationay appointment, 6 months

Question 33

This principle explains that “in union there is strength”.

Answer 33

Esprit de Corps

Question 34

Unnecessary elements should be eliminated from all activities as well as from the process and procedures established for carrying them

Answer 34

Simplicity

Question 35

Ensure that there is a place for everything.

Answer 35

Order

Question 36

It results from kindness and justice.

Answer 36

Equity

Question 37

The method of payment should be fair and should afford the maximum possible satisfaction to employees and employer.

Answer 37

Renumemeration

Question 38

The method of payment should be fair and should afford the maximum possible satisfaction to employees and employer.

Answer 38

Renumeration

Question 39

To ensure that the organization is doing the right things.

Answer 39

Strategic

Question 40

Addresses what business the organization is in, or ought to be in

Answer 40

Strategic

Question 41

To ensure that the organization is prepared perform the immediate tasks and objectives to meet the goals and strategy of the organization.

Answer 41

Operational

Question 42

To ensure that the organization is doing things right

Answer 42

Operationam

Question 43

Long term (5–20 years); scope includes all aspect s of the organization;

Answer 43

Strategic

Question 44

external— how the organization inte racts with or controls its environment.

Answer 44

Strategic

Question 45

short term (1–5 years); scope is specific to the immediate actions that need to be taken to move the organization forward;

Answer 45

Operational

Question 46

viewpoint is internal -day -to-day accomplishment of tasks

Answer 46

Operational

Question 47

To determine the feasibility of a specific business or program.

Answer 47

Business

Question 48

used to make a decision about investing in and moving forward with a program.

Answer 48

Business

Question 49

Short term (1–5 years); can be used to make decisions to start a new business, expand a business, or terminate a business.

Answer 49

Business

Question 50

Defines the broad goals and the implementation over the long run

Answer 50

Strategic

Question 51

Supports tge strategic plan

Answer 51

Operational

Question 52

Ensures that the strategic plan will work

Answer 52

Operational planning

Question 53

To ensure the resources necessary to achieve the goals and strategy of the organization.

Answer 53

Resource

Question 54

can be comprehensive (all resources needed to achieve goals and strategic plan of the organization) or can focus on a specific type of resource

Answer 54

Resource

Question 55

Midterm (1–10 years); scope is specific to the resource or resources defined in the plan;

Answer 55

Resource

Question 56

viewpoint is internal—the resource needs of the or ganization.

Answer 56

Resource > Midterm (1–10 years); scope is specific to the resource or resources defined in the plan;

Question 57

viewpoint is internal—the resource needs of the organization.

Answer 57

Resourcse

Question 58

Key elements include reporting relationships, definition of responsibilities, and definition of authorities

Answer 58

Organizational

Question 59

Midterm (1–10 years); scope specific to the structural aspects of the organization

Answer 59

Organizational

Question 60

Key elements include reporting relationships, definition of responsibilities, and definition of authorities

Answer 60

Organizational planning

Question 61

viewpoint is internal— how the company organizes itself

Answer 61

Organizational

Question 62

To provide a fall back option or direction should the original strategy of the organization fail or should something unexpected occur

Answer 62

Contingency

Question 63

It can occur for a specific anticipated situation, the most common of which are business- related crises (such as a labor st rike), natural disasters, and changes in management personnel.

Answer 63

Contingency

Question 64

Short to long term (1–20 years); scope is specific to the particular situation that may occur;

Answer 64

Contingency

Question 65

viewpoint is both external (if the situation is created in the environment) and internal.

Answer 65

Contingency

Question 66

The process of selecting an organization‘s goals, determining the policies and programs (strategies) necessary to achieve specific objectives until goals are met

Answer 66

Strateguc planning

Question 67

It is also about establishing methods necessary to ensure that the policies and strategic programs are implemented (Steiner, Miner, and Gray, 1982).

Answer 67

Strategic planning

Question 68

has a lot to do with defining what a company is all about and creating a ―”story” about the organization.

Answer 68

Strategic planning

Question 69

Most essential of these statements are the vision statement and the mission statement.

Answer 69

Strategic planning

Question 70

what the pharmacy organization wants to be at some future time point

Answer 70

Vision

Question 71

should be short.

Answer 71

Vision

Question 72

should make people think and should motivate people to strive for something greater.

Answer 72

vision statement

Question 73

It should inspire employees to create a different futures for the organization.

Answer 73

Vision

Question 74

used in the strategic planning process as both the beginning point and the end point.

Answer 74

Vision

Question 75

Once the ___ is set, then strategic planning is about how to reach that end point

Answer 75

Vision

Question 76

used to define the mission of the organization

Answer 76

Vision

Question 77

the purpose of the company.

Answer 77

Mission

Question 78

defines what the company does or is

Answer 78

Mission

Question 79

statement of the present going ahead into the near future.

Answer 79

Mission

Question 80

It is a document written to create a sense of purpose for customers and employees.

Answer 80

Mission

Question 81

should be short—usually no more than two sentences.

Answer 81

Mission

Question 82

It focuses on the common purpose of the organization and may draw from the values or beliefs held by the organization.

Answer 82

Mission

Question 83

It should help to differentiate the company from others that provide the same products or services.

Answer 83

Mission

Question 84

not only what the company does but also how it does it - essentially the differentiating point

Answer 84

Mission

Question 85

Decision abt investment

Answer 85

Bussiness

Question 86

Identify & require the resources needed to achieve the goal

Answer 86

Resource

Question 87

Unifying the org to meet the needs of the company

Answer 87

Organizational

Question 88

Back up plan

Answer 88

Contingency

Question 89

Creating obj, & mission & vision

Answer 89

Strategic planning

Question 90

Will help you reach your goal; will act upon it

Answer 90

Objectives

Question 91

are established at organizational, departmental, or individual level.

Answer 91

Objectives

Question 92

prescribes a definite scope and suggests direction to maximize the efforts of a manager.

Answer 92

Goal

Question 93

It is the process of mapping out the actions necessary to accomplish short-term objectives

Answer 93

Operational

Question 94

It focuses on determining the day-to-day activities that are necessary to achieve the long-term goals of the organization

Answer 94

Operational

Question 95

___ defines what to do, and ____ defines how to do it.

Answer 95

strategic, operational

Question 96

an outline of the tactical activities or tasks that must occur to support and implement the strategic plan—sometimes called tactic

Answer 96

Operational plan

Question 97

Tactics

Answer 97

Operational plan

Question 98

__ is about how to reach the endpoint (vision)

Answer 98

Strateguc planning

Question 99

provides a framework for more detailed planning and day- to- day decisions

Answer 99

Strategic

Question 100

It is a system of management wherein major policies are made only by the top management.

Answer 100

Centralization

Question 101

It has something to do with the direction in which an individual or organization wants to move.

Answer 101

Objectives

Question 102

Viewpoint is internal- how the company organizes itself

Answer 102

Organization