MA 100 Exam #1 Flashcards

(75 cards)

1
Q

Types of treatment physicians offer to patients?

A

Curative, Symptomatic, and Palliative treatment

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2
Q

Define the three trends in health care

A

First trend is the desire of those who pay the bills
Second trend is to encourage the general public to become more responsible for their own good health and management of chronic conditions.
Third trend is an increased understanding, through empirical evidence

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3
Q

Define Hospital Role

A

Is primarily to provide acute care and diagnostic services.

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4
Q

What is Health Insurance?

A

insurance purchased to provide protection for covered services related to healthcare.

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5
Q

The three government insurance plans: what are they, and who/what purpose do they serve?

A

Medicare - Initiated health for elders, disabled, and end-stage kidney diseases.

Medicaid - Provide health insurance for low-income children.

TRICARE - Provide health insurance for dependents of active-duty military personnel.

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6
Q

The HMO movement pushed what in the 1970s and what was it all about?

A

Traditional health insurance companies to begin providing coverage for routine care.

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7
Q

What is managed care?

A

Reducing health care costs while providing while providing high-quality care.

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8
Q

What did HMO’s do to try and reduce payments? What was it and what was it called?

A

Flat monthly fee called Capitation.

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9
Q

What did HMOs do to try and reduce costs for prescription medications? What was it and what was it called?

A

Drug coverage is restricted to a list of approved medications, known as a formulary, which typically includes one or two lower-cost drugs for each condition

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10
Q

What is ambulatory care?

A

defined as the patient coming to the care rather than the patient receiving care in a home or hospital setting

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11
Q

What is the flow of activity in ambulatory care?

A

Enter the office.
* Approach the reception desk, identify the physician and time of appointment, provide the office staff with personal and payment information, and make a copayment (if necessary).
* Be seen by a physician (or by a nurse practitioner [NP] or physician assistant [PA] if the practice uses such personnel).
* Undergo diagnostic or laboratory tests in the office.
* Receive a diagnosis, treatment, or a referral to another health care provider.
* Receive instruction for follow-up care and any laboratory or diagnostic tests to be done elsewhere before leaving the medical office; if seriously ill, the patient may be admitted to the hospital

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12
Q

What are the ways a medical assistant can demonstrate effective teamwork?

A

Must be committed to problem solving, communicating, and coordinating effective care

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13
Q

In regards to OSHA and ADA, what specifications must the office meet?

A

Occupational Safety and Health Administration (), which regulates workplace health and safety.
offices also must meet the specifications of the Americans with Disabilities Act, which requires that doorways be at least 3 feet wide and hallways at least 5 feet wide.

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14
Q

Be familiar with the common layout and three basic areas of physician’s offices.

A

A reception area and waiting room, examination and treatment rooms,

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15
Q

Identify the items that should be in the waiting room of a physician’s office.

A

Enough chairs, nice atmosphere, calm colors, easy music and TV.

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16
Q

What are the responsibilities of the medical assistant at the reception area?

A

Greet patients.

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17
Q

What do patients do at the reception area?

A

Check in when they enter the office, give copayments, make appointments, and give health insurance

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18
Q

What does CLIA stand for? What is the purpose of CLIA?

A

Clinical Laboratory Improvement Amendments. Boards of Health inspect & regulate hospitals and clinics.

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19
Q

What type of test are medical assistants trained to perform?

A

Low-complexity tests

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20
Q

What is PCMH?
(Patient-Centered Medical Home)

A

Model of primary care that emphasizes patient centered health care based on a personal relationship between a patient, a physician and the patient’s care team

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21
Q

What type of patient care does the PCMH provide?

A

Prevention, acute care, chronic care, specialty care, hospitals, home care, and community services

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22
Q

What makes an Osteopath different from a standard physician?

A

Focuses more on healing a person than a specific disease or condition

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23
Q

Know the difference between a solo and a group practice.

A

Solo practice Physicians are the owners of their office Vs Group practices hire Physicians as employees

Solo practices pay for their employees and their own insurance VS Group practice split the cost of insurance

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24
Q

Traditionally, what were clinics initially intended to provide?

A

Ambulatory care, with limited resources

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25
What were the reasons that the medical assisting profession was brought about?
To help assist a physician in administrative duties.
26
Since the 1970s, physicians have practiced "defensive medicine." What is this and why did they start this?
Fear of a malpractice lawsuit and the high cost of malpractice insurance,
27
In what ways do medical assistant programs distinguish themselves and show they are a high-quality program?
Seek accreditation, credit, or recognition from a regional or national organization for maintaining certain standards.
28
What certifications are available, once a student has graduated their accredited medical assistant program?
(CMA) Certified Medical Assistant & (RMA) Registered Medical Assistant
29
What are the details about a practicum?
Supervised work experience required in an educational program
30
Familiarize yourself with the details about the following certifying agencies and the medical assistant certification exam they offer: AAMA
to take examination must have graduated from MA program accredited by CAAHEP or ABHES Passing this examination allows a MA to use the title CMA(AAMA) on all documents.
31
AMT
Offers several certifications for allied health professionals, including the Registered Medical Assistant (RMA) certification
32
CCBMA
The California Certifying Board for Medical Assistants (CCBMA) is a private, non-profit corporation that administers the California Certified Medical Assistant (CCMA) exam.
33
NHA
The National Health career Association (NHA) is a certifying agency that offers various healthcare certifications, including the Certified Clinical Medical Assistant (CCMA) certification.
34
NCCT
The National Center for Competency Testing (NCCT) is a credentialing organization that offers the National Certified Medical Assistant (NCMA)
35
What are the important character traits for a medical assistant to possess?
Dependability, honesty, and tolerance
36
What is "scope of practice' and why it is so important for the medical assistant?
Procedures and actions that a health care professional is permitted to under take
37
What personality traits indicate a medical assistant will be successful?
Being genuinely interested in helping people; being outgoing, warm, and caring; and having a sense of humor. The ability to remain calm in challenging or difficult situations.
38
What type of appearance is considered appropriate and professional for a medical assistant?
NEAT, CLEAN, and WELL-GROOMED
39
What is initiative?
is the ability to begin or follow through on a plan without being supervised
40
What are some ways a medical assistant can show initiative in the office?
Doing things that need to be done without being asked Keeping up with current issues in practice without being told Identifying helpful educational opportunities and asking permission to attend Finding useful things to do when the office is slow, such as restocking supplies, ordering supplies, and cleaning out cabinets and cupboards
41
What are the behaviors that enhance patient care and encourage team work in the work place?
Helping others, positive attitude, no complaining, no gossiping, handle stress, and avoid getting defensive.
42
What is the Hippocratic Oath and what is the key concept?
Guide to conduct good; : First, do not do harm"
43
Why is continuing education such an important element of professionalism?
Allowing individuals to become professionally recognized experts in their fields.
44
Review the types of administrative responsibilities of a medical assistant.
Scheduling appointments, maintaining the medical records & filing records and reports, every patient visit generates activities that are necessary for the physician to be paid for the services provided, checks and cash need to be deposited into the office's bank account
45
Review the types of clinical responsibilities of a medical assistant
1. Medical assistants are often asked to collect and process specimens. 2. Perform several diagnostic tests 3. Prepare patients for examination, including taking medical histories, weighing the patient, measuring vital signs, and obtaining information about allergies, current medications, and the chief complaint. 4. After each patient appointment, the medical assistant prepares the examination and/or treatment room for the next patient 5. Help the physician with examinations and procedures. 6. May perform treatments 7. Prepare and administer medications and immunizations depending on state law and office policy. All medications must be documented according to office procedure. 8. Perform emergency care and administer first aid or assist with an office emergency.
46
What is risk management, and what does it involve?
Policies and procedures that minimize the chances of being sued.
47
What is patient navigator and how do they assist offices and PCMHs?
perform emergency care and administer first aid or assist with an office emergency.
48
Where do most medical assistants work?
Physicians offices
49
If a medical assistant wants to advance in his/ her career, what is the most direct route?
Become an office, practice, or department manager.
50
Know the difference between the two groups: Pathogens and Nonpathogens
Pathogens - are harmful to the body and can cause disease. Nonpathogens - are harmless and do not cause disease.
51
Be familiar with the differences between the types of microorganisms.
Microorganisms are tiny living plants or animals that cannot be seen with the naked eye but must be viewed with the aid of a microscope. Common types of microorganisms include bacteria, viruses, protozoa, fungi, and animal parasites.
52
What are the growth requirements for microorganisms to survive?
Proper nutrition, Oxygen, Temperature, Darkness, Moisture, Ph
53
In what ways can microorganisms be transmitted?
Airborne, contaminated objects, droplet, and vector borne.
54
What are the protective mechanisms of the body?
Skin, Mucous membranes, mucus and cilia, coughing and sneezing, tears & sweat, urine & vaginal, and stomach
55
What is proper hand hygiene?
process of cleansing or sanitizing the hands.
56
Know the difference between resident and transient flora
Resident Flora - attached to deeper skin layers and it is difficult to remove from skin. Transient Flora - attached loosely to the skin and it can be removed easily
57
What are the two general types of gloves?
Non Latex and latex
58
What is the primary disadvantage of using latex gloves?
cause an allergic reaction in individuals with a hypersensitivity to latex.
59
Be familiar with all glove guidelines.
1. Keep fingernails trimmed short 2. Wear the correct size glove 3. Do not store gloves in areas where there are extremes in temperature
60
What is the purpose of OSHA?
To help employers provide a safe and healthy working environment for their employees
61
What are the types of OPIM?
Semen and vaginal secretions Cerebrospinal, synovial, pleural, pericardial, peritoneal, and amniotic fluids Body fluid that is visibly contaminated with blood Body fluid that has not been identified Saliva in dental procedures Any unfixed human tissue Any tissue culture, cells, or fluid known to be HIV-infected
62
Be familiar with types of exposure incidents.
A specific incident involving eye, nose, mouth, or other mucous membrane, non intact skin, or parenteral contact with blood or OPIMs resulting from an employee's duties
63
What are the elements of the ECP?
An exposure determination, the method of compliance, post exposure evaluation and follow up procedures
64
How often does the ECP need to be reviewed and updated?
At least annually
65
What is the purpose of safer medical devices?
To make an exposure incident involving a contaminated sharp less likely
66
What are the safety rules of work practice controls?
1. Minimize splashing, spraying, or droplet generation with blood or OPIMs. 2. Follow biohazard warnings on containers; red labels indicate blood or OPIMs. 3. Bandage hand cuts or lesions before gloving 4. Sanitize hands after removing gloves, even if not visibly contaminated. 5. Wash any skin contact with blood or OPIMs immediately with soap and water. 6. Flush eyes, mouth, or nose with water if they contact blood or OPIMs. 7. Do not break or shear contaminated needles. 8. Do not recap or bend contaminated needles; sterile needles can be recapped after use. 9. Place contaminated sharps in a labeled, puncture-resistant container immediately after use. 10. Avoid eating, drinking, smoking, or applying cosmetics where blood or OPIMs may be present. 11. Do not store food or drinks near areas with blood or OPIMs. 12. Use leak-proof containers for blood specimens or OPIMs; ensure they are labeled and closed. 13. Inspect and decontaminate any contaminated equipment before servicing or shipping; label if decontamination isn't possible. 14. Perform first aid for exposure to blood or OPIMs and report the incident to your provider-employer immediately
67
What are the examples of PPE?
Gloves, chin-length face shields, masks, protective eyewear, laboratory coats, and gowns
68
Be familiar with the housekeeping procedures of OSHA.
1. Clean and decontaminate equipment and surfaces after blood or OPIM procedures using soap and an appropriate disinfectant. 2. Clean and decontaminate all equipment and surfaces immediately after exposure to blood or OPIMs, using a 10% sodium hypochlorite solution for blood spills. 3. Regularly inspect and decontaminate reusable receptacles. Clean visible contamination immediately. 4. Do not pick up broken, contaminated glassware by hand; use mechanical means like brushes or tongs. 5. Use protective coverings for work surfaces, but replace them if contaminated. 6. Handle contaminated laundry minimally and with PPE. Place in labeled, leakproof bags; do not sort or rinse at the office. 7. If a biohazard container's exterior is contaminated, place it in a second suitable container. 8. Biohazard sharps containers must be closable, puncture-resistant, leakproof, and labeled. Follow these guidelines: Place containers near the area of use. Keep containers upright. Do not reach inside. Replace containers when three-quarters full.
69
If an employee declines, what must he/she do?
Must sign a hepatitis B waiver form documenting refusal and can request vaccination later
70
What is regulated medical waste?
Medical waste that poses a threat to health and safety
71
What does OSHA consider regulated medical waste?
- Any liquid or semiliquid blood or OPIM - Items contaminated with blood or OPIMs that would release these substances in a liquid or semiliquid state if compressed - Items that are caked with dried blood or OPIMs and are capable of releasing these materials during handling - Contaminated sharps - Pathologic and microbiologic wastes that contain blood or OPIMs
72
What is Hep C and how do most people contract it?
An infection of the liver caused by HCV and it is contracted through parenteral exposure to contaminated blood as through needles and other sharp injuries
73
What is AIDS?
A chronic disorder of the immune system that eventually destroys the body's ability to fight off infection
74
What is an opportunistic infection?
An infection resulting from a defective immune system that cannot defend itself from pathogens normally found in the environment
75
In what ways is AIDS transmitted?
Through sexual contact with an infected person and by sharing drug injection needles with someone who is infected.