MAN: 13-14 Flashcards Preview

MAN: Exam 3 > MAN: 13-14 > Flashcards

Flashcards in MAN: 13-14 Deck (56)
Loading flashcards...
1
Q

Group A has been meeting for one month and is having some difficulty in appointing its leader. At least three individuals are qualified to keep the group’s focus on its objectives, but the group has yet to decide which person will lead. Group A is at the ________ stage.

A

storming

2
Q

status systems

A

Anything can have status value if others in the group evaluate it that way.

3
Q

Her instincts told her the group was heading in a very wrong direction but Natalie didn’t want to cause a scene by disagreeing, especially when she was apparently the only one with reservations. Natalie has succumbed to ________.

A

groupthink

4
Q

effectiveness of individual decision making over group decision making

A

Individual decisions are made faster than group decisions

5
Q

Research evidence suggests that teams typically outperform individuals when ________.

A

tasks require multiple skills, judgment, and experience

6
Q

George has prepared a memorandum explaining the objectives of the work team. Some of the production workers have come to see George and ask for clarification about the memorandum. This represents the ________ aspect of the communication process.

A

feedback

7
Q

Methods of communication should be used when the sender requires quick and accurate feedback?

A

face-to-face

8
Q

During her performance evaluation, Cindy omitted a few of the details about her problems with her subordinates because she was afraid he supervisor would think her unfit for management. This is an example of ________.

A

filtering

9
Q

In an effort to improve communication within the accounts department of a large organization, the department head puts a suggestion box at the door and invites employees to communicate their thoughts, ideas, concerns, or grievances to the managers in the department. Which of the following methods of communication is he encouraging?

A

upward

10
Q

An organization’s grapevine works as ________.

A

a filter and a feedback mechanism for managers

11
Q

Which of the following is an example of a formal group?

A

a functional department in an organization

12
Q

Which of the following refers to independent formal groups whose members, in addition to their regular jobs, take on traditional managerial responsibilities, such as hiring, planning and scheduling, and evaluating performance?

A

self-managed teams

13
Q

Which of the following stages in join group, define purpose, structure and leadership?

A

forming

14
Q

The ________ stage in the group development process is complete when members begin to think of themselves as part of a group.

A

forming

15
Q

During the ________ stage of the group development process, a relatively clear hierarchy of leadership and agreement on the groups direction emerge.

A

storming

16
Q

The ________ stage of the group development process is one in which close relationships develop and the group becomes cohesive.

A

norming

17
Q

The ________ stage of group development is complete when the group structure solidifies and the group has assimilated a common set of expectations of what defines correct member behavior.

A

norming

18
Q

In which stage of group development does the group focus its attention on wrapping up activities instead of task performance?

A

adjourning

19
Q

Which of the following is considered to be the last stage of group development for permanent work groups?

A

performing

20
Q

Behavior patterns expected of someone occupying a given position in a social unit is called a __

A

role

21
Q

The acceptable standards or expectations that are shared by a groups members are referred to as ________.

A

norms

22
Q

Which of the following is a negative aspect of group norms?

A

Being part of a group has the ability to increase an individuals antisocial actions

23
Q

Asch’s experiment, which used lines of varying lengths to test group behavior, has shown the existence of ________.

A

workplace conformity

24
Q

Which of the following refers to a prestige grading, position, or rank within a group?

A

status

25
Q

In comparison to large groups, small groups ________.

A

are faster at completing tasks

26
Q

Large groups consistently get better results than smaller ones, when the group is involved in ________.

A

problem solving

27
Q

Individuals have the tendency to expend less effort when working collectively than when working individually. Which of the following concepts relates most closely to this behavior?

A

social loafing

28
Q

Which of the following suggestions will help reduce the effect of social loafing in groups?

A

clearly identify individual responsibilities

29
Q

Which of the following statements is true about group decision making?

A

It generates more complete information and knowledge.

30
Q

Which of the following is true about group decision making?

A

Groups take more time to arrive at a decision.

31
Q

________ conflict relates to the content and goals of the work.

A

Task

32
Q

Which of the following types of conflict is based on how the work gets done?

A

process conflict

33
Q

Which of the following types of conflict is most likely to be dysfunctional?

A

relationship conflict

34
Q

A low-to-moderate level of task conflict consistently has a positive effect on group performance. What is the reason for this?

A

It stimulates discussion of ideas that help groups be more innovative.

35
Q

________ interact primarily to share information and to make decisions to help each member do his or her job more efficiently and effectively.

A

Work groups

36
Q

A work group ________.

A

has no need or opportunity to engage in collective work that requires joint effort

37
Q

Identify the key difference between work teams and work groups.

A

Leadership is shared in work teams whereas it rests on a particular individual in work groups.

38
Q

A work team ________.

A

has shared leadership roles

39
Q

Research on conformity suggests that ________.

A

conformity is a culture-bound behavior

40
Q

Which of the following is true about social loafing?

A

It is common in cultures that are dominated by self-interest.

41
Q

Good communication occurs only when the recipient ________.

A

understands the speakers meaning

42
Q

For communication to be successful, meaning must be imparted and ________.

A

understood by the receiver

43
Q

In which of the following cases has communication occurred?

A

Ana tells her manager that she needs a new computer, but he says that the company cant afford it.

44
Q

________ consists of all the patterns, networks, and systems of communication within an organization.

A

Organizational communication

45
Q

George prepares a memorandum explaining the objectives of a newly created work team that he is expected to manage, and makes sure it reaches each team member. He is involved in ________.

A

organizational communication

46
Q

Disturbances that interfere with the transmission, receipt, or feedback of a message are called ________.

A

noise

47
Q

Which of the following is an example of noise?

A

thinking about the party you attended last night while sitting in a lecture

48
Q

Which of the following is true for the communication process?

A

Encoding takes place before the message reaches the medium.

49
Q

The final link in the communication process is ________.

A

feedback

50
Q

________ is the deliberate manipulation of information to make it appear more favorable to the receiver.

A

Filtering

51
Q

When a person tells his or her manager what the manager wants to hear, which of the following barriers to effective interpersonal communication is the person using?

A

filtering

-The more vertical levels in an organization, the more opportunities there are for filtering.

52
Q

A(n) ________ occurs when the amount of data provided exceeds the recipient’s processing capacity.

A

information overload

53
Q

Jargon is ________

A

specialized terminology that members of a group use to communicate among themselves

54
Q

Which of the following is a way for managers to overcome the barriers to communication?

A

feedback

55
Q

Which of the following helps an individual to understand the actual content of a message?

A

empathy

56
Q

adjourning

A

wrapping up, some thrilled and upbeat, others sad over loss of friendship