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Flashcards in MAN: 15 Deck (39):
1

Which component of attitude is reflected in the sentence, "This is the best way to reach the place"?

cognitive

2

Mary dislikes having to convince prospective customers to buy products that she believes are inferior to others in the market. However, she has sales targets for all products, superior or otherwise, that she must meet in order to receive her commission. Although Mary tries to meet the target sales for all products, she is torn between her beliefs and the actions she must take. This inconsistency or incompatibility is known as ________.

cognitive dissonance

3

The regular use of ________ can alert managers to potential problems and employees' intentions early enough to do something about them.

attitude surveys

4

Underestimating the influence of external factors and overestimating the influence of internal factors when making judgments about others is known as the ________.

fundamental attribution error

5

Sarah, a manager at a consulting firm, has been keenly analyzing the performance of a new recruit, Tom, who turns out to be extremely intelligent. Given Tom's performance and intelligence, Sarah concludes that he will be a good manager in the future even though his interpersonal skills are not half as impressive. This conclusion on Sarah's part seems to be the result of ________.

the halo effect

6

Ben, the floor supervisor, seems to be a different person depending on whom he is with and what the situation demands. He has the ability to adjust his behavior when required. This indicates that he ________.

is high in self-monitoring

7

What is a key point of Holland's theory?

People in job environments compatible with their personality types should be more satisfied.

8

In the Big Five Model of personality, conscientiousness refers to ________.

the degree to which someone is reliable, responsible, dependable, persistent, and achievement oriented

9

Donna has just moved to the city from a small town and gets a job as an assistant in a law firm. Not being very familiar with the way things work in the corporate world, she watches her colleagues closely and tries to learn from their mistakes and achievements. This can be described as ________.

social learning

10

The toddler knew if he held his breath his parents would yield to his demands. But this time they returned to their newspapers and gave the child no further notice. These parents were engaging in ________.

extinction

11

Individual behavior in organizations includes ________.

attitudes, learning, and motivation

12

Which of the following is associated with the study of individuals?

perception

13

Which of the following is true for organizational citizenship behavior (OCB)?

OCB is discretionary behavior which promotes the effective functioning of the organization.

14

The three components that make up an attitude are ________ components.

cognitive, affective, and behavioral

15

The component of attitude that includes beliefs and opinions is the ________ component.

cognitive

16

The ________ component of attitude is based on emotions.

affective

17

When someone chooses to act in a certain way, she is demonstrating the ________ component of her attitude.

behavioral

18

Which of the following is true for satisfied employees with high organizational commitment?

lower rates of turnover and absenteeism

19

The cognitive dissonance theory proposes that the intensity of the desire to reduce dissonance is determined by ________.

importance, influence, and rewards

20

The Big Five Model of personality includes ________.

emotional stability, conscientiousness, agreeableness, extraversion, openness to experience

21

In the Big Five Model of personality, ________ refers to the degree to which someone is good-natured, cooperative, and trusting.

agreeableness

22

In the Big Five Model of personality, conscientiousness refers to ________.

the degree to which someone is reliable, responsible, dependable, persistent, and achievement oriented

23

According to the Big Five Model of personality, a person who has a wide range of interests and is imaginative, fascinated with novelty, artistically sensitive, and intellectual is described as ________.

open to experience

24

An individual who is high in ________ is pragmatic, maintains emotional distance, and believes that ends can justify means.

Machiavellianism

25

Sarah, the floor supervisor, seems to be a different person depending on whom she is with and what the situation demands. She has the ability to adjust her behavior as and when required. This indicates that she ________.

is high in self-monitoring

-ability to adjust his or her behavior according to external situational factors

26

People who identify opportunities, show initiative, take action, and persevere until meaningful change occurs are said to have ________ personalities.

proactive

27

Emotional intelligence has been shown to be ________.

positively related to job performance at all levels

28

The ability to sense how others are feeling is known as ________.

empathy

29

________ is the process of organizing and interpreting sensory impressions to give meaning to the environment.

Perception

30

________ theory explains how we judge people differently depending on what meaning we ascribe to a given behavior.

Attribution

31

If an employee does not exhibit a desired behavior, a manager might use ________.

shaping to guide the employee to learn the desired behavior

32

Gen Y workers?

They are knowledgeable and willing workers, but do not compromise on their personal lives.

33

Which of the following managerial styles will Gen Y workers approve of and respond to?

flexible

34

emotional stability

-not a lot of emotional swings
- someone is calm, enthusiastic and secure (positive) or tense, nervous, depressed and insecure (negative)

35

conscientiousness

someone is reliable, responsible, dependable, persistent and achievement oriented.
- follows rules, focused, motivation to achieve

36

agreeableness

someone is good-natured, cooperative and trusting
- high, cares how people react

37

extraversion

someone is sociable, talkative, assertive and comfortable in relationships with others

38

openness to experience

someone has a wide range of interest and is imaginative, fascinated with novelty, artistically sensitive and intellectual

39

banduras social learning theory

learning occurs through observing and modeling others.
-for social learning to occur:
attention, retention, motor reproduction, reinforcement