MAN: 15

Question 1

Which component of attitude is reflected in the sentence, “This is the best way to reach the place”?

Answer 1

cognitive

Question 2

Mary dislikes having to convince prospective customers to buy products that she believes are inferior to others in the market. However, she has sales targets for all products, superior or otherwise, that she must meet in order to receive her commission. Although Mary tries to meet the target sales for all products, she is torn between her beliefs and the actions she must take. This inconsistency or incompatibility is known as ________.

Answer 2

cognitive dissonance

Question 3

The regular use of ________ can alert managers to potential problems and employees’ intentions early enough to do something about them.

Answer 3

attitude surveys

Question 4

Underestimating the influence of external factors and overestimating the influence of internal factors when making judgments about others is known as the ________.

Answer 4

fundamental attribution error

Question 5

Sarah, a manager at a consulting firm, has been keenly analyzing the performance of a new recruit, Tom, who turns out to be extremely intelligent. Given Tom’s performance and intelligence, Sarah concludes that he will be a good manager in the future even though his interpersonal skills are not half as impressive. This conclusion on Sarah’s part seems to be the result of ________.

Answer 5

the halo effect

Question 6

Ben, the floor supervisor, seems to be a different person depending on whom he is with and what the situation demands. He has the ability to adjust his behavior when required. This indicates that he ________.

Answer 6

is high in self-monitoring

Question 7

What is a key point of Holland’s theory?

Answer 7

People in job environments compatible with their personality types should be more satisfied.

Question 8

In the Big Five Model of personality, conscientiousness refers to ________.

Answer 8

the degree to which someone is reliable, responsible, dependable, persistent, and achievement oriented

Question 9

Donna has just moved to the city from a small town and gets a job as an assistant in a law firm. Not being very familiar with the way things work in the corporate world, she watches her colleagues closely and tries to learn from their mistakes and achievements. This can be described as ________.

Answer 9

social learning

Question 10

The toddler knew if he held his breath his parents would yield to his demands. But this time they returned to their newspapers and gave the child no further notice. These parents were engaging in ________.

Answer 10

extinction

Question 11

Individual behavior in organizations includes ________.

Answer 11

attitudes, learning, and motivation

Question 12

Which of the following is associated with the study of individuals?

Answer 12

perception

Question 13

Which of the following is true for organizational citizenship behavior (OCB)?

Answer 13

OCB is discretionary behavior which promotes the effective functioning of the organization.

Question 14

The three components that make up an attitude are ________ components.

Answer 14

cognitive, affective, and behavioral

Question 15

The component of attitude that includes beliefs and opinions is the ________ component.

Answer 15

cognitive

Question 16

The ________ component of attitude is based on emotions.

Answer 16

affective

Question 17

When someone chooses to act in a certain way, she is demonstrating the ________ component of her attitude.

Answer 17

behavioral

Question 18

Which of the following is true for satisfied employees with high organizational commitment?

Answer 18

lower rates of turnover and absenteeism

Question 19

The cognitive dissonance theory proposes that the intensity of the desire to reduce dissonance is determined by ________.

Answer 19

importance, influence, and rewards

Question 20

The Big Five Model of personality includes ________.

Answer 20

emotional stability, conscientiousness, agreeableness, extraversion, openness to experience

Question 21

In the Big Five Model of personality, ________ refers to the degree to which someone is good-natured, cooperative, and trusting.

Answer 21

agreeableness

Question 22

In the Big Five Model of personality, conscientiousness refers to ________.

Answer 22

the degree to which someone is reliable, responsible, dependable, persistent, and achievement oriented

Question 23

According to the Big Five Model of personality, a person who has a wide range of interests and is imaginative, fascinated with novelty, artistically sensitive, and intellectual is described as ________.

Answer 23

open to experience

Question 24

An individual who is high in ________ is pragmatic, maintains emotional distance, and believes that ends can justify means.

Answer 24

Machiavellianism

Question 25

Sarah, the floor supervisor, seems to be a different person depending on whom she is with and what the situation demands. She has the ability to adjust her behavior as and when required. This indicates that she ________.

Answer 25

is high in self-monitoring -ability to adjust his or her behavior according to external situational factors

Question 26

People who identify opportunities, show initiative, take action, and persevere until meaningful change occurs are said to have ________ personalities.

Answer 26

proactive

Question 27

Emotional intelligence has been shown to be ________.

Answer 27

positively related to job performance at all levels

Question 28

The ability to sense how others are feeling is known as ________.

Answer 28

empathy

Question 29

________ is the process of organizing and interpreting sensory impressions to give meaning to the environment.

Answer 29

Perception

Question 30

________ theory explains how we judge people differently depending on what meaning we ascribe to a given behavior.

Answer 30

Attribution

Question 31

If an employee does not exhibit a desired behavior, a manager might use ________.

Answer 31

shaping to guide the employee to learn the desired behavior

Question 32

Gen Y workers?

Answer 32

They are knowledgeable and willing workers, but do not compromise on their personal lives.

Question 33

Which of the following managerial styles will Gen Y workers approve of and respond to?

Answer 33

flexible

Question 34

emotional stability

Answer 34

- not a lot of emotional swings | - someone is calm, enthusiastic and secure (positive) or tense, nervous, depressed and insecure (negative)

Question 35

conscientiousness

Answer 35

someone is reliable, responsible, dependable, persistent and achievement oriented. - follows rules, focused, motivation to achieve

Question 36

agreeableness

Answer 36

someone is good-natured, cooperative and trusting | - high, cares how people react

Question 37

extraversion

Answer 37

someone is sociable, talkative, assertive and comfortable in relationships with others

Question 38

openness to experience

Answer 38

someone has a wide range of interest and is imaginative, fascinated with novelty, artistically sensitive and intellectual

Question 39

banduras social learning theory

Answer 39

learning occurs through observing and modeling others. -for social learning to occur: attention, retention, motor reproduction, reinforcement