MAN Ch 17

Question 1

Leader vs. Leadership

Answer 1

Leader: someone who can influence others and who has managerial authority

Leadership: a process of influencing a group to achieve goals

Question 2

Management

Answer 2

Managers are individuals who achieve goals through other people.
-Planning
-Organizing
-Leading
-Controlling
(Lead to) -Achieving the organizations stated purpose.

Question 3

autocratic style

Answer 3

a leader who dictates work methods, makes unilateral decisions, and limits employee participation

(calc girl)

Question 4

democratic style

Answer 4

a leader who involves employees in decision making, delegates authority, and uses feedback as an opportunity for coaching employees

(apple girl)

Question 5

laissez-faire style

Answer 5

a leader who lets the group make decisions and complete the work in whatever way it sees fit

(cute guy)

Question 6

Fielder’s Contingency Theory

Answer 6

a theory that matches leadership style with the situation most favorable for his or her success.

• the effectiveness of a leadership style depends on characteristics of the situation.
• • situations include: task structure, leader’s position power, or quality of leader-member relations

Question 7

leader-member relations

Answer 7

the degree of confidence, trust, and respect employees have for their leader; rated as either good or poor.

Question 8

task structure

Answer 8

the degree to which the job assignment are formalized and structured; rated as either high or low

Question 9

position power

Answer 9

the degree of influence a leader has over activities such as hiring, firing, discipline, promotions, and salary increases; rated as either strong or weak.

Question 10

Path-Goal Theory

Answer 10

the leaders job is to assist followers in attaining their goals and to provide direction or support needed to ensure that their goals are compatible with the goals of the group or organization.

Question 11

directive leader

Answer 11

Lets subordinates know what’s expected of them, schedules work to be done, and gives specific guidance on how to accomplish tasks.
-know what is expected, specific guidance

Question 12

Supportive leader

Answer 12

shows concern for the needs of followers and is friendly

-individual well being of others

Question 13

participative leadership

Answer 13

consults with employees about decisions and engages them in a workplace setting to encourage group discussion and hear suggestions
-consults, uses suggestions before making a decision.

Question 14

Achievement-oriented leadership

Answer 14

sets challenging goals and expects followers to perform at their highest level

Question 15

Leader-Member Exchange (LMX) Theory

Answer 15

leaders create in-groups and out-groups and those in the in-group will have higher performance ratings, less turnover, and greater job satisfaction.
(supervisors treat individuals differently: in-group, out-group)

Question 16

Charismatic Leadership

Answer 16

an enthusiastic, self-confident leader whose personality and actions influence people to behave in certain ways

• appear to be innovative, powerful, trustworthy.
• willing to take risks.
• get them to make followers to do things they wouldn’t do. Make actions not normally done.

Question 17

transactional leaders

Answer 17

leaders who lead primarily by using social exchanges (or transactions).
-lead via social exchanges, motivate followers by rewarding productivity.

Question 18

transformational leaders

Answer 18

leaders who stimulate and inspire (transform) followers to achieve extraordinary outcomes.
-stimulate & inspire followers, but more than just charisma. (care about individual need and concerns. & Help followers see things in new ways)

Question 19

**power

Answer 19

is the ability to influence (affect the thoughts, behavior & feelings of) another person.
- something we give to others! we allow other people

Question 20

Formal power

Answer 20

reward power, coercive power, legitimate power (the top three types of power)

Question 21

reward power

Answer 21

the power a leader has to give positive rewards.

-due to interest pay/raise (reward)

Question 22

coercive power

Answer 22

the power a leader has to punish or control.

-take away things. (same as walmart, we will do what we want)

Question 23

legitimate power

Answer 23

the power a leader has as a result of his or her position in the organization.
-do what i said because i said so (mother, general)

Question 24

Personal Power

Answer 24

expert power, referent power

the bottom two powers

Question 25

expert power

Answer 25

power thats based on expertise, special skills, or knowledge - willing to listen to successful consultant due to expertises. (nurse vs doctor)

Question 26

referent power

Answer 26

power that arises because of a person's desirable resources or personal traits -if we like them, trust them (celebrity endorsement)

Question 27

integrity

Answer 27

honesty, truthfulness | -make the hard decisions, i feel its the right thing

Question 28

competence

Answer 28

technical and interpersonal knowledge and skills

Question 29

consistency

Answer 29

reliability, predictability and good judgment in handling situations. -always doing what said

Question 30

loyalty

Answer 30

willingness to protect a person, physically and emotionally | -took her side

Question 31

Openness

Answer 31

willingness to share ideas and information freely | -listen to new ways

Question 32

Trait theory ignores ________.

Answer 32

Trait theory ignores ________. the interactions of leaders and their group members as well as situational factors

Question 33

Which of the following describes the leadership style in which the leader generally gives the group complete freedom to make decisions and complete the work in whatever way it sees fit?

Answer 33

Gives the group complete freedom to make decisions and complete the work in whatever way it sees fit? laissez-faire style

Question 34

Barbara solicits input from her subordinates before making decisions that will affect them. She often praises them for good work and gently offers suggestions to improve their performance. Barbara uses the ________ style of leadership.

Answer 34

Often praises them for good work and gently offers suggestions to improve their performance. participative

Question 35

Alex was classified as an achievement oriented leader by his team. Which of the following would describe Alex's leadership style best?

Answer 35

Classified as an achievement oriented leader by his team. He sets challenging goals and expects subordinates to perform at their highest level.

Question 36

According to the path-goal theory, directive leadership will lead to higher employee satisfaction when there is ________ within a work group.

Answer 36

Path-goal theory, directive leadership will lead to higher employee satisfaction when there is ________ within a work group. substantial conflict

Question 37

Rachel's colleagues and subordinates have a very high regard for her. They know that no one can get high-quality work done the way Rachel can. She inspires her team to excel in their work, even exceeding their own expectations. What her subordinates like best about Rachel is that they are free to discuss her decisions with her, even question her once in while if they are not sure about her strategy. Which of the following best describes Rachel's leadership style?

Answer 37

They know that no one can get high-quality work done the way Rachel can. She inspires her team to excel in their work, even exceeding their own expectations. free to discuss her decisions with her, even question her once in while if they are not sure about her strategy. transformational

Question 38

According to path-goal theory, the relationship between leader behavior and outcomes depends on the characteristics of what two factors?

Answer 38

Outcomes depends on the characteristics of what two factors environment and followers

Question 39

Eddie generally lets subordinates know what's expected of them, schedules work to be done, and gives specific guidance on how to accomplish tasks. He would be termed a(n) ________ leader.

Answer 39

Know what's expected of them, schedules work to be done, and gives specific guidance on how to accomplish tasks. directive

Question 40

When Alan was promoted to the head of the sales team at Mac Software Inc., he chose three of his closest friends in the team to form the core sales group with him. Which of the following predictions would be consistent with the LMX theory?

Answer 40

he chose three of his closest friends in the team to form the core sales group with him. There will be a higher turnover among team members who are not a part of the core group.

Question 41

Shaun is the manager of a warehouse operated by a department store. He is trusted by his subordinates because he shares information freely, is reliable, and shows extremely good judgment while handling any type of crisis. Shaun is also known to be very protective of his staff. Which dimensions of trust is he exhibiting?

Answer 41

He is trusted by his subordinates because he shares information freely, is reliable, and shows extremely good judgment while handling any type of crisis. Also known to be very protective of his staff. consistency, loyalty, and openness