Management

Question 1

Define management?

Answer 1

Process (method of completeing tasks) on how to accomplish tasks and achieve goals

Question 2

Define manager?

Answer 2

An individual whos job is to coplete and achieve goals

Question 3

Is leadership the same as management?

Answer 3

No, because leadership is the ability to guide, inspire, and direct others

Question 4

What are the key elements of classical and modern views of management?

Answer 4

industrial Rev: people working together to achieve goals
20th: Produce tangible goods
21st: more education less on tangible goods

Question 5

What are the key elements of fayal’s management functions

Answer 5

1. Forecast and plan
2. Organize
3. Command
4. Coordinate
5. Control

Question 6

People have designated skills and arent expected t have all skills

Answer 6

Specializationn and diviion of labor

Question 7

To ensure tasks are performed people with responsibilities have sufficient authority in organization?

Answer 7

Authority with corresponding responsibility

Question 8

People should follow rules and there are consequences to not following?

Answer 8

Discipline

Question 9

The organization has an administrator who is recognized as having the ultimate authority

Answer 9

Unity of command

Question 10

The organization has asense of direction or vision that is recognized by all members?

Answer 10

Unity of direction

Question 11

The goals of the organization supersede the goals of the individual?

Answer 11

Subordination of individual interest to general interest

Question 12

Employees should be paid appropriately given the market for their skills and level of responsibility

Answer 12

Remuneration of staff

Question 13

Performing similar tasks at a single location is more efective than multiple locations

Answer 13

Centralization

Question 14

Each employee has one and only one direct supervisor?

Answer 14

Scalar chain/line of authority

Question 15

Tasks should be performed in a systematic fashion

Answer 15

Order

Question 16

Supervisors should treat their employees with a sense of fairness?

Answer 16

Equity

Question 17

Benefits should go to employees who stayed with the org longer?

Answer 17

Stability of tenure

Question 18

Orgaizations and employees are more effective when they are proactive and not reactive

Answer 18

Initiative

Question 19

Teamwork is harmony?

Answer 19

Espirit de corps

Question 20

WHat was adapted to describe what managers do in a modern business setting?

Answer 20

Fayol’s Five (5) Management Functions

Question 21

What are the dimensions of management?

Answer 21

1. Activities that managers perform
2. Resources that managers need
3. Level at which managers make decisions

Question 22

What are the activies a manager must preform?

Answer 22

1. Planning
2. Organizing
3. Leading
4. Evaluating

Question 23

What is planning?

Answer 23

1. Determine action plan based on goals and objectives
2. COnsider environment

Question 24

What is organizing?

Answer 24

1. Arrangement and relationship of activities & resources necessary to effectively accomplish an organizational goal or objective
2. Ask question (what resources and how to obtai)

Question 25

What is leadig?

Answer 25

Combination of command & coordinate steps in Fayol’s 5 management functions to generate a directed outcome

Question 26

What is evaluating?

Answer 26

1. Reviewing progress towards achieving organization goals set forth in the initial plan 1. Determine what happened & why it happened 1. Quality control -> essential tool in pharmacy practice (i.e., verifying prescriptions)

Question 27

What is th goal of managing resources?

Answer 27

TO use resources in processes tht achieves goals and objectives most efficiently

Question 28

What are the types of resources?

Answer 28

Money, people, time and info

Question 29

What is the most limiting resource abailable in pharmacy practice?

Answer 29

Time

Question 30

What is the most frequetly occurring level of management?

Answer 30

Self-management

Question 31

Type of management involved in everyday decision making?

Answer 31

Self-management

Question 32

Management in communications betwen manager and another individual?

Answer 32

Interpersonal management

Question 33

Management that involves managerial actions that affect groups of people?

Answer 33

Organizational management

Question 34

Rank the management level from most frequently used to least?

Answer 34

Self > Interpersonal > Organizational

Question 35

How do we intergrate classical and modern management?

Answer 35

1. Energize 2. Empower 3. Support 4. Communicate

Question 36

What is energize?

Answer 36

1. Posses vision for creating goals 2. Motivate other with energy and enthusiasim 3. Optimism in stressful situation

Question 37

What is empower

Answer 37

Providing employees with the autonomy to do what is necessary each day to achieve goals

Question 38

What is support?

Answer 38

Must be the foundation & pillar of strength to employees, especially in difficult times Applaud employees for good performances & help employees to improve their performance

Question 39

What is the most important function between managers and employees?

Answer 39

Communicate

Question 40

What is the foundation for relationships and developing strong rapport with employees?

Answer 40

Trust