Management

Question 1

Results of an organization show on the outsdie as what?

Answer 1

a satisfied customer

Question 2

what is a managements task?

Answer 2

make sure strengths are effective and weaknesses are irrelevant

exemplify organizations objectives, values and goals so people are committed to them

Question 3

opposite of human relations model

Answer 3

rational goal model

Question 4

opposite of rational goal model

Answer 4

human relations model

Question 5

opposite of internal process model

Answer 5

open systems model

Question 6

opposite of open systems model

Answer 6

internal process model

Question 7

what is thhuman relations model general idea

Answer 7

people&raquo_space;» product: if they’re happy they will produce more

Question 8

focus of rational goal model is what?

Answer 8

achieving goals; make sure employees are meeting targets/quotas

Question 9

internal process model encourages what kind of practice?

Answer 9

predictability

Question 10

Internal process emphasizes what when it comes to workplace ediquette

Answer 10

policies and guidlines

Question 11

Open systems model encourages what in practice?

Answer 11

innovation and entreprenerialism

and collaboration among different departments

Question 12

internal process vs. open systems model

Answer 12

internal process: policies and procedures, predictability and continuity of practice

open systems model: innovation, entrepreneurialism, collaboration among different departments

Question 13

give the four variables of the circle that don’t actually correlate to the type of managers she was talking about previously

Answer 13

flexible vs. focused

internal vs. external

collaborate, create, control, compete

Question 14

Scientific management theory what is the key to motivation?

Answer 14

money (Friedrich Taylor)

Question 15

Systems management theory’s ide is what?

Answer 15

businesses consist of different systems that should work together harmoniously

Question 16

heory X and Y looked at ____ vs. _____

Answer 16

authoritarian vs. participative management (Douglas McGregor

Question 17

Contingency management Teory stated what?

Answer 17

no one management theory suits an organization (Fred Fiedler)

Question 18

65% of management is about what? 10% of about what? and what is the rest?

Answer 18

65% is about PEOPLE

10% is about FINANCES

the rest of the time is special projects

Question 19

what are the six things research shows are the knowledge and skills required of mid-level managers (these do a lot of people management where as higher level managers have more strategy involved.

Answer 19

integrity 
trust 
empowerment 
delegation 
consistency in decisions 
mentorship

Question 20

function within an organization that focuses on the recruitment and management of people is what?

Answer 20

human resources management

Question 21

hiring and firing is what kind of management?

Answer 21

human resource management (HRM)

Question 22

what does the process of hiring start with a need for?

Answer 22

need for a FTE (full time employee, 40 hrs a week)

Question 23

what are two reasons there may be a need for a FTE

Answer 23

shift in demand, shift in supply

Question 24

how many hours are available for a FTE in a year?

Answer 24

2,080 hours

Question 25

I FTE can represent what three things

Answer 25

``` 1 FTE 2 PT (50% each) 4 PT (25% each) ```

Question 26

2,080 represents paid hours available in the year? or worked hours?

Answer 26

paid hours available in the year. Worked hours will be less than this (vacation, holidays, persona hours)

Question 27

From worked hours how do you break this down further?

Answer 27

productive hours (6/8 hours of the day generally)

Question 28

If a non productive employee leaves what does this mean for staffing?

Answer 28

probably less of a need for a FTE brought on for hiring cause the person who left wasn't doing much anyway.

Question 29

productivity is determined by relating the cost of _______ ____ to the value of ______ _____

Answer 29

productivity is determined by relating the cost of RESOURCES USED to the value of OUTCOME PRODUCED

Question 30

input expense is also called what?

Answer 30

cost of resources used this is used when determining productivity

Question 31

output price is also called what?

Answer 31

value of outcome produced this is used when determining productivity

Question 32

The cost of human resources can be reduced if employee productivity is increased or decreased?

Answer 32

INCREASED!

Question 33

the goal of HRM is to what?

Answer 33

maximize the productivity of human resources while keeping quality of care

Question 34

in terms of productivity the manager must deal with what two things?

Answer 34

make sure the demands of the organization are met so you don't go under, and that the needs of the workers are met basically that you're paying them.

Question 35

productivity = ________/_______ x 100

Answer 35

productivity = total billed hours divided by total worked hours x100

Question 36

In words productivity =

Answer 36

productive hours worked each day (mostly inpatient) ``` OR total RVU (relative value unit) minutes worked each day (this is more common in OP or homecare) ```

Question 37

RVU is what

Answer 37

relative value unit

Question 38

does documentation hours count as billing hours?

Answer 38

no!

Question 39

how is most productivity standards viewed regardless of setting?

Answer 39

BTU: billed treatment units

Question 40

FLSA stands for what?

Answer 40

Fair labor standards act

Question 41

Excempt status of the FLSA includes what

Answer 41

salaried basis no less than 455$ a week

Question 42

minimum nad maximum allowable pay rate for a given job is called what?

Answer 42

pay range: The pay range is based on job duties, minimum requirements, going market rates, and equity in relationship to other positions within the organization.

Question 43

Across all income levels the top predicot of workplace satisfaction is NOT what? What is?

Answer 43

pay! This is actually seen as one of the least important factors. culture and values of the organization, leadership team (a lot of people leave from bad managers), career opportunities.

Question 44

Do you want to be general or specific in your interviews?

Answer 44

specific! Don't give generic answers (people person, treat pts with respect, make sure you can back this up with an example)

Question 45

you want employee turnover to be less than what %?

Answer 45

less than 20%! It costs a ton of money to recruit

Question 46

maslows meets onboarding: 5 layers from bottom to top

Answer 46

physiology: where is equipment, layout Safety: policies procedures belonging: unwritten rules Esteem: expectations what's rewarded Growth: career aspirations

Question 47

Coaching vs. couseling as far as retention

Answer 47

coaching: you're getting better counseling: you're getting kicked out of you don't meet expectations

Question 48

Coaching or counseling: development through training, environment or enhancing performance?

Answer 48

coaching

Question 49

Coaching or counseling? consequences will need to be a direct result?

Answer 49

counseling

Question 50

believing organization has the right purpose know their job is worthwhile want to make a difference thesee are all what?

Answer 50

three things employees in healthcare want out of their job; these are their motivations!

Question 51

what action is incredibly important for a manager to do daily!

Answer 51

rounding - personal connection - what are we doing well - are there individuals I should be recognizing - is there anything we can be doing better - do you have the tools and equipment necessary to do your job

Question 52

what is one of the huge things you have to do with coaching?

Answer 52

find out the WHY behind their behavior!

Question 53

what are the three common causes of performance problems?

Answer 53

employee ability inadequate support inadequate effort Think skill vs. will; will will not change but skill can

Question 54

Four steps to termination in order

Answer 54

1) verbal warning 2) written warning 3) suspension 4) termination