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Business Year 13 > Management And Leadership > Flashcards

Management And Leadership Flashcards

1
Q

Management

A

-The process of co ordinating the activities of a business in order to achieve defined objectives

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2
Q

Functions of management

A

-The set of core activities which define the role of managers in a business environment. The four functions of management include planning
Organising
Directing
Controlling

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3
Q

Planning

A

Involves an individual going through a process to decide what they want to achieve

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4
Q

Organising

A

Involves arrangement or taking action these functions are complimentary

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5
Q

How to measure managers success

A
  • Ability to meet deadlines
  • meet targets set
  • Level of labour turnover
  • Customer satisfaction
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6
Q

Constraints to becoming a successful manager

A
  • Lack of resources
  • Competition between departments
  • structure of organisation
  • skill/ability of manager
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7
Q

Redundancy

A

-Redundancy is a form of dismissal. It happens when employers need to reduce their workforce and so a position no longer exists

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8
Q

Dismissal

A

-Termination of the contract of an employment or an employee often as the result of a disciplinary procedure

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9
Q

Unfair dismissal

A

-where an employee is dismissed without a valid reason or the employer fails to show proper procedure

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10
Q

Fair dismissal

A

Where an employee is dismissed with a valid reason and the employer follows the proper procedure

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11
Q

Whistle blowing

A

If an employee has evidence or reasonably believes that malpractice in an organisation is occurring he or she can bring it to the attention of someone in authority without fear of retribution

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12
Q

Dismissal procedure

A

1) First verbal warning
2) First written warning
3) Final written warning
4) Dismissal

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13
Q

Mcgregors theory x views employees as

A
  • Inherently lazy
  • lacks the will and ability to work unsupervised
  • lacking initiative
  • largely motivated by money
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14
Q

Mcgregors theory Y views employees as

A
  • Enjoys their work
  • willing to accept responsibility and challenges
  • Creative and willing to contribute
  • Able to exercise self discipline
  • not just motivated by money
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15
Q

Blake and moutons 5 types of leadership

A
  • Country club leadership
  • Authoritarian leadership
  • Impoverished leadership
  • Team leadership
  • Middle of the road leadership
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16
Q

Country club

A

-Focus on the wellbeing of people rather than completing tasks which can often lead to high job satisfaction but low productivity

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17
Q

Authoritarian leadership

A

Focuses on results at the expense of employee wellbeing which can often lead to low job satisfaction but is used in low skilled low motivated employees

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18
Q

Impoverished leader

A

Have a lack of concern for workers and results morale and productivity are both low

19
Q

Team leader

A

Strong regard for employee and results leads to high job satisfaction and productivity

20
Q

Middle of the road leadership

A

Compromises between two sets of needs consequently neither need if fully met so job satisfaction and productivity are never fully utilised, managers are often timid and shy

21
Q

Carlyle and Galtons trait theory

A

Trait theory concerns the 5 characteristics exhibited by successful leaders

22
Q

5 characteristics are

A
  • Motivational-the ability to motivate others
  • Integrity-The quality of having strong moral principles
  • Self confidence-Being assured
  • Creativity- new ideas
  • Intelligence- Able to reason and solve problems
23
Q

Tannenbaum and Schmidt’s contingency approach

A
  • Tell
  • Sell
  • Consult
  • Participate
24
Q

Tell

A

Focus on authority entirely with very little subordinate centred leadership

25
Q

Sell

A

-Middle ground between authority and subordinates

26
Q

Consult

A

Mostly from subordinates but still some input from managers

27
Q

Participate

A

Focus mainly on subordinate leadership with next to no input from the boss

28
Q

Benefits of this theory

A
  • Good at focusing on every aspect
  • simplistic
  • motivational as its inclusive
29
Q

-Limitations

A
  • Too many different things to do

- Some conflict between the 3 separate circles

30
Q

Management

A

-The process of co-ordinating the activities of a business in order to achieve defined objectives

31
Q

Functions of management

A

-The set of core activities which define the role of manager in a business environment. The four functions of management include, planning,organising, directing and controlling

32
Q

Planning

A

-Involves an individual going through a process to decide what they want to achieve

33
Q

Organising

A

Involves arrangement ie taking action these functions are complimentary

34
Q

Direction

A

-Involves giving duties to employees whereas controlling is the way that a manager ensures work is done

35
Q

How a managers success is measured

A
  • Ability to meet deadlines
  • Meet targets set
  • Level of labour turnover
  • Customer satisfaction
36
Q

Constraints of a successful manager

A
  • lack of resources
  • competiton
  • structure of the organisation
  • skill/ability of manager
37
Q

ACAS

A
  • Advisory
  • Concillation
  • Arbiration
  • service
38
Q

Acas role can be summarised as follows

A
  • Offers impartial advice/support
  • Offers a mediation service
  • Can male a final decision in disputes
39
Q

Grievance

A

-A grievance exists when an employee has a concern a complaint or a problem

40
Q

Order of a grievance

A
  • Firstly an informal conversation
  • Secondly put into writing
  • As a last resort the employee can consider a tribunal
41
Q

Employment tribunal

A

-A special sort of court dealing only with employment law for example an employees claim for unfair dismissal

42
Q

What is the purpose of an employment tribunal

A
  • To resolve disputes that cant be settled out of court
  • It is a deterrent to employees to follow the code of practise in the first place.
  • To clear businesses of wrong doing or compensate employees for wrong doing that has occurred
43
Q

What are the impacts for businesses of employment tribunals

A

1) time to prepare
2) Legal costs
3) compensation costs (if applicable)
4) possible reputation damage

Business Year 13 (11 decks)

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