Management- Chapter 13 Flashcards

1
Q

Diversity

A

Defined as all the ways in which employees differ.

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2
Q

Managing Diversity

A

Means creating a climate in which the potential advantages of diversity for organizational performance are maximized while the potential disadvantages are minimized is a key management skill today.

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3
Q

Prejudice

A

The tendency to view people who are different as being deficient

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4
Q

Discrimination

A

Occurs when someone acts out their prejudicial attitudes toward people who are the targets of their prejudice.

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5
Q

Stereotype

A

A rigid, exaggerated, irrational belief associated with a particular group of people.

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6
Q

Stereotype Threat

A

Occurs when a person who, when engaged in a task, is aware of a stereotype about his or her identity group suggesting that he or she will not perform well on that task.

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7
Q

Ethnocentrism

A

The belief that one’s own group is inherently superior to other groups.

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8
Q

Monoculture

A

A culture that accepts only one way of doing things and one set of values and beliefs.

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9
Q

Ethnorelativism

A

The belief that groups and subcultures are inherently equal

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10
Q

Pluralism

A

Describes an environment in which the organization accommodates several subcultures, including employees who would otherwise feel isolated and ignored.

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11
Q

Glass Ceiling

A

An invisible barrier that separates women from top management positions, impedes women’s career growth.

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12
Q

Cultural Competence

A

The ability to interact effectively with people of different cultures.

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13
Q

Mentor

A

A higher-ranking senor member of the organization who is committed to providing upward mobility and support to a protege’s professional career.

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14
Q

Diversity Training

A

Designed to educated employees about the importance of diversity, make peole away of their own biases and teach them skills for communicating and working in a diverse workplace.

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15
Q

Multicultural Teams

A

Are made up of members from diverse national, racial, ethnic and cultural backgrounds.

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16
Q

Employee Network Groups

A

Are based on social identity, such as gender or race, and are organized by employees to focus on concerns of employees from that group.